Black Desert Online

Black Desert Online

Revy May 30, 2017 @ 11:46am
[SOLVED] Error 0xE019100B : Suspicious program detected
"Suspicious program detected"

THEN TELL ME WHAT PROGRAM IS

I shut all my programs, turn Windows defender off, and i cant play the game

I already played a bit the first day after the e-mail issues

But now I CANT PLAY ANYMORE

Fix this """SECURITY""" system or just delete it
Last edited by Revy; May 30, 2017 @ 12:06pm
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Lighthalzen May 30, 2017 @ 11:54am 
http://wellbia.com/faq/index_en.html

0xE019100B error occurrences
  • This error code occurs from detection of program usage irrelevant to the game. If the problem consists, please contact support@wellbia.com with your xigncode.log file attachment. We will get back to you as soon as possible.

In your black desert folder there is a file called xigncode.log
For me it's located: "Black Desert Online\bin64\xc\na\2\xigncode.log"

If you send an email to them with the attached log, they will send you an email back telling you what is triggering the suspicious program alert.


You will get an email back from them telling you what triggered it in the format:

Hello there!
This is an automated response from the Support team of Wellbia Co., Ltd.
Hmm, seems like you have some troubleshooting issues with your game!
We’re sorry for your inconvenience.
Your xigncode.log sent to us has detected a third party program as the following;

d:\downloads\AdwCleaner.exe (In my instance, AdwCleaner, an anti-malware tool, triggered their anti-cheat system)

Please turn off the program mentioned for smooth gameplay, or uninstall it unless it is a must-have program.
In addition, please scan your PC using an anti-virus program prior to game start for further check-up.
For those who are using Windows 10 TP (Technical Preview), Microsoft is constantly making updates to improve functions and eliminate bugs. XIGNCODE3 accordingly needs updates following the frequent Windows 10 TP changes. Although your game may have XIGNCODE3 error issues during game launch, please note that we are trying our best to keep in date regarding compatibility functions for Windows 10 TP.
If you continue to have issues, please send us an additional email with a title of your game and publisher attached with your xigncode.log for personal assistance.

Thanks!
Remember, we’re always here to protect you from hacks and malware!
Last edited by Lighthalzen; May 30, 2017 @ 11:57am
Revy May 30, 2017 @ 12:05pm 
Alright thank you very much for you quick answer

The problem is solved now, it was a adware program like you who cause the problem, dunno why

But thank you that helped a lot
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Date Posted: May 30, 2017 @ 11:46am
Posts: 2