Insurgency: Sandstorm

Insurgency: Sandstorm

View Stats:
 This topic has been pinned, so it's probably important
New World Interactive  [developer] Dec 8, 2018 @ 3:14pm
READ BEFORE POSTING!: Performance Tips and How to Report Issues
STEP 1 - Check your machine meets the minimum system requirements listed on our Steam store page.

MINIMUM:
Requires a 64-bit processor and operating system
OS: Windows 7/8/10 (64 bits)
Processor: Intel Core i5-4440 (3.10GHz)/AMD FX-6300 (3.50GHz)
Memory: 8 GB RAM
Graphics: NVIDIA GeForce GTX 760/AMD Radeon HD 7970
DirectX: Version 11
Storage: 40 GB available space

RECOMMENDED:
Requires a 64-bit processor and operating system
OS: Windows 7/8/10 (64 bits)
Processor: Intel Core i7-8700 (3.20GHz)/AMD Ryzen 7 2700 (3.20GHz)
Memory: 16 GB RAM
Graphics: NVIDIA GeForce GTX 980/AMD Radeon R9 390X
DirectX: Version 11
Storage: 40 GB available space
Additional Notes: SSD is recommended.

On lower-end PC's, if you are looking at upgrading your PC for additional performance we'd recommend upgrading to a video card with more VRAM, upgrading RAM over 8GB, or investing in an SSD. Any of these can make for a better experience.

STEP 2 - Ensure the game and all drivers are up to date.

Please ensure you are running the latest graphics card drivers from AMD and Nvidia.
If you have to experience a performance decrease from an old build to the current build, please try a fresh install of the game or removing the contents of your app data folder found in “%LOCALAPPDATA%\Insurgency\Saved\Config\WindowsClient”

If you are encountering performance issues when running 8GB of RAM, please ensure you are in full-screen mode and have closed down any open internet browser tabs or memory intensive background programs.

There are also some specific settings to look at adjusting if you’re running into issues:
  • Display Mode: Full screen mode ensures the highest in-game performance.
  • Shadow Quality: Lower shadows can have a significant positive impact on game performance.
  • Scope Setting: Turn this setting to normal if you’re seeing performance issues while aiming down magnified sights.
  • Texture Pool Size: Sets the amount of GPU ram that can be used by textures. Try both settings and see which works better for you.
  • Frame Limiter: If you’re finding your FPS is fluctuating and would prefer more consistent frame rates, we recommend setting a frame limit. By capping your frame rate below your max FPS your fluctuations will appear less extreme and your frames times more consistent.
  • Resolution: If you're running at a resolution higher than 1920x1080 and running into performance issues, try reducing resolution back down to 1920x1080.

STEP 3 - Create a post with a description of the issue along with details of your system and in-game settings; where possible include screenshots, videos, or steps to reproduce the error.
Before creating a new thread, please use the search function to see if your issue or a similar issue has already been reported. Keeping reports of similar issues in one place will better help our team find and analyse the problem.

When reporting an issue, please take a screenshot of your in-game settings page.

To see your system specifications, go to your Control Panel, System and Security, and then System. Or view your DxDiag file by search your computer for DxDiag, run and export results as a .txt file.

If you experience a crash please submit the crash report along with details of what happened prior and your SteamID[steamidfinder.com] in the description box.
Last edited by New World Interactive; Dec 20, 2018 @ 2:49am
< >
Showing 1-15 of 92 comments
yeehaw Dec 8, 2018 @ 3:19pm 
any tips to reduce massive stuttering while picking up weapons, doing objectives, pressing the pause button, checking the score screen, moving to another area of the map, etc.

gtx 1060 3gb
i5-7400
8 gb ram
BENGA Dec 10, 2018 @ 3:56am 
4 days and no reply to emails i m gonna wait until today then just refund it
recommended system requirement is a joke i guess.
Multahy Dec 11, 2018 @ 2:22am 
Just the fact the recommended settings is i7, 16 gb ram, and a recommended SSD is a joke. This game looks decent, but it's not really revolutionary in the graphics/mechanics department. The fact the medium teir PCs cannot run this game is a failure on the developers part, the fact that medium teir PCs can run noticably better looking and bigger games with no stuttering is a failure on the developers part.

What surprised me more than anything was the "performance fixes" were always additional optins to lower graphics settings, resolution, etc. They weren't true performance fixes, they were not optimization fixes, it was basically just make the game look as ♥♥♥♥♥♥ as possible so you can grab 10 extra FPS.

I booted the game up after months of not playing thinking with all the updates it was BOUND to run smoother now. Not only did I only see ~3 servers with anyone playing, but the lag was worse than ever. I supported the initial mod, I supported the standalone, and I tried to support this game, and I RARELY buy games, but this is the niche that I really like. Completely alienated anyone without a $1200 gaming rig.
Motasa Dec 12, 2018 @ 10:11am 
Originally posted by OMEGA SHENRON:
Just the fact the recommended settings is i7, 16 gb ram, and a recommended SSD is a joke. This game looks decent, but it's not really revolutionary in the graphics/mechanics department. The fact the medium teir PCs cannot run this game is a failure on the developers part, the fact that medium teir PCs can run noticably better looking and bigger games with no stuttering is a failure on the developers part.

What surprised me more than anything was the "performance fixes" were always additional optins to lower graphics settings, resolution, etc. They weren't true performance fixes, they were not optimization fixes, it was basically just make the game look as ♥♥♥♥♥♥ as possible so you can grab 10 extra FPS.

I booted the game up after months of not playing thinking with all the updates it was BOUND to run smoother now. Not only did I only see ~3 servers with anyone playing, but the lag was worse than ever. I supported the initial mod, I supported the standalone, and I tried to support this game, and I RARELY buy games, but this is the niche that I really like. Completely alienated anyone without a $1200 gaming rig.

Couldn't have said it better. I've got the exact same feeling. Real shame, since I really wanted to support this game.
Fart in the wind Dec 15, 2018 @ 9:18pm 
Originally posted by Motasa:
Originally posted by OMEGA SHENRON:
Just the fact the recommended settings is i7, 16 gb ram, and a recommended SSD is a joke. This game looks decent, but it's not really revolutionary in the graphics/mechanics department. The fact the medium teir PCs cannot run this game is a failure on the developers part, the fact that medium teir PCs can run noticably better looking and bigger games with no stuttering is a failure on the developers part.

What surprised me more than anything was the "performance fixes" were always additional optins to lower graphics settings, resolution, etc. They weren't true performance fixes, they were not optimization fixes, it was basically just make the game look as ♥♥♥♥♥♥ as possible so you can grab 10 extra FPS.

I booted the game up after months of not playing thinking with all the updates it was BOUND to run smoother now. Not only did I only see ~3 servers with anyone playing, but the lag was worse than ever. I supported the initial mod, I supported the standalone, and I tried to support this game, and I RARELY buy games, but this is the niche that I really like. Completely alienated anyone without a $1200 gaming rig.

Couldn't have said it better. I've got the exact same feeling. Real shame, since I really wanted to support this game.
You know what's funny is I have a 1200 dollar rig
I7-8700k
GTX1080TI
32GB DDR4
1TB SSD

I tried playing the alpha and didn't cry. I tried playing the beta and didn't cry. I tried playing the open beta and didn't cry. I'm going to cry now because this is the only game franchise i truly love. I'm sure it will run fine by this time next year, but that doesn't mean anything. I get these moments when I'm playing (where I can actually play) and it's brilliant, but then i peak a corner to 5fps (GPUVRAM MAXED AT 11 GIGS lolhow) and my face gets taken off. I'm not gonna sit here and ♥♥♥♥-talk the devs, and this will be the only post I drop in the forums, but I'm confirming with one of the best gaming setups the past 8 months could have purchased that this is an absolute lemon. Shame.
♥ Yara ♥ Dec 16, 2018 @ 10:27am 
The games overall optimization is trash, they think just because these companies release new GPU's that it gives them the right to jack their required settings up to the max. I have a Nvidia GTX 1050 (More specs on my profile) and I still cant run this game BUUUUUTTT I can run Squad, Siege and Arma no problem.
Mett Grenning Dec 20, 2018 @ 9:33am 
Originally posted by mr. democratize yo oil supply:
any tips to reduce massive stuttering while picking up weapons, doing objectives, pressing the pause button, checking the score screen, moving to another area of the map, etc.

gtx 1060 3gb
i5-7400
8 gb ram

your RAM. You need more. upgrade to 16. your GPU is not the best 3 GB RAM is ..... not much. the CPU is ok. i run the same.
[NF] Colonel_Klinck Dec 20, 2018 @ 12:39pm 
Originally posted by Boobs are Antidepressants:

Couldn't have said it better. I've got the exact same feeling. Real shame, since I really wanted to support this game.
You know what's funny is I have a 1200 dollar rig
I7-8700k
GTX1080TI
32GB DDR4
1TB SSD

I tried playing the alpha and didn't cry. I tried playing the beta and didn't cry. I tried playing the open beta and didn't cry. I'm going to cry now because this is the only game franchise i truly love. I'm sure it will run fine by this time next year, but that doesn't mean anything. I get these moments when I'm playing (where I can actually play) and it's brilliant, but then i peak a corner to 5fps (GPUVRAM MAXED AT 11 GIGS lolhow) and my face gets taken off. I'm not gonna sit here and ♥♥♥♥-talk the devs, and this will be the only post I drop in the forums, but I'm confirming with one of the best gaming setups the past 8 months could have purchased that this is an absolute lemon. Shame. [/quote]

My system isn't far off yours.
i7 6700k OC 4.6
GTX 1080ti
16gb 3200 DDR4
500gb m.2

I am able to play with nearly every setting maxed at 3440x1440 and pretty much sits at 100fps (max refresh rate) with some drops into the 90s. Game looks amazing. I don't have anywhere near the 11gb of vram being used, normally sits around 8.5gbs, maybe maxing out at 9.5gb
Jenari Dec 20, 2018 @ 3:21pm 
8600k @ 4.9ghz Ring 4.4
RX Vega 64 OC+UV (26,000 firestrike score)
16gb DDR4 3000mhz
Samsung SSD 1TB
Alienware 240hz 1080p
The game is not performing well on my system with high textures and everything else on low. To set the textures any lower well than I might as well just go play vanilla or CSGO. FPS is anywhere from 70-240 depending on what's going on or where the camera is pointed which for me is a meh level of performance. I feel like if any FPS falls below 100 frames per second we have issues. I notice very large drops when using scopes with magnification the fps will be stabalized in a normal perspective but once zoomed in fps gets cut in half in some cases which is very jarring and stuttery to go from 140fps or higher to half that every time you aim down sights. I also don't like how the whole screen is zoomed in while ADS I tried the picture in picture mode and even though I consider my PC high end and all that the performance is even worse for me with dips below 60 fps. So moving on, while panning the camera I notice the FPS is all over the place which is what is causing people "stuttering" on some machines the frames per second need to be consistent ish for a smooth experience. Flucuations of 50 fps or so isn't a issue but like with the zooming going from 180 fps to 90 in a split second is noticeable and registered by the player as lag or stutter which it really isn't it's an issue with consitentncy of the frames per second. If you have a G-Sync or Freesync monitor it's probably best to turn the feature off for this game for now because the frames are so all over the place that the feature doesn't add smoothness in this case it detracts from it. The real stutter some players are getting is probably related to putting the game onto a slow spinning platter drive or slow ssd, so they are seeing textures load and pop in and the game is having a hard time because the disk is getting swamped with a workload it can't handle. If you put the game on a 5400 rpm drive the results will be very notieceable and the game is essentially unplayable. Moving on to the final cause of stutter which could be ping or network related which I have not encountered the servers seem fast and capable I do get disconnected every now and again but it's nothing like the issues the WW3 devs were having so I'm not going to knock on the servers I think they are actually probably very good. PUBG and Fortnites servers have issues with packet loss at high frames per second and that is not an issue I have experienced with this game yet which for me is very very exciting because years on an those other games are still unplayable for me because of packet loss. Moving on to the animations I like most of them, I feel they can use a little work specifically the sliding animation going from sprint to crouch, I notice flickering every time I use this move which is jarring. I'm not sure if the FPS is fluctuating and causing the flicker or if its actually a bugged animation. The animation for picking up ammo at the ammo boxes also needs some work as sometimes it will lock you into the animation for fully reloading your class when the player has only requested magazines. Moving onto sound, I have experienced a minor issue where the sound will cut out while a lot of shooting or effects are going on or directly after a loud explosion. It's intermittent so i'm not sure what's causing it but it seems to happen in relation to effects or explosions. As far as the enemy ai goes I feel like it is still too snappy and well aware of the player even in conditions when the enemy should be oblivious. Textures for enemies still sometimes "spin" into existance it's very strange when they spawn this way, doesn't happen often but it takes away from the realism when it does.

There are a few other minor issues but I can't think of everything right now. I do really like this game and want it to succeed but it needs some polishing. I feel like this can be a solid replacement for competative shooters like cs go or overwatch or pubg but we need those frames per second to go through the roof and everything needs to be smooth as silk. And then I think you have one of the best FPS games on steam for a fair price with the best gun play and realism I think you can offer right now.
El Buhdai Dec 20, 2018 @ 11:19pm 
Originally posted by OMEGA SHENRON:
Just the fact the recommended settings is i7, 16 gb ram, and a recommended SSD is a joke. This game looks decent, but it's not really revolutionary in the graphics/mechanics department. The fact the medium teir PCs cannot run this game is a failure on the developers part, the fact that medium teir PCs can run noticably better looking and bigger games with no stuttering is a failure on the developers part.

What surprised me more than anything was the "performance fixes" were always additional optins to lower graphics settings, resolution, etc. They weren't true performance fixes, they were not optimization fixes, it was basically just make the game look as ♥♥♥♥♥♥ as possible so you can grab 10 extra FPS.

I booted the game up after months of not playing thinking with all the updates it was BOUND to run smoother now. Not only did I only see ~3 servers with anyone playing, but the lag was worse than ever. I supported the initial mod, I supported the standalone, and I tried to support this game, and I RARELY buy games, but this is the niche that I really like. Completely alienated anyone without a $1200 gaming rig.

This is a little overblown. Unreal Engine 4 is known to be a pretty resource intensive engine that only really runs well on high-end machines without tons of optimization (which is tough to do on any engine, especially UE4), and this is the devs' first publicly released game on the engine.

It's reasonable to expect some performance issues at launch considering this is a tiny team of developers compared to the behemoths that create Destiny, CoD, Battlefield, etc and have hundreds of developer PC's and other test systems as well as closed testing groups to run their games on before they ever hit the market. Not to mention most large AAA titles seem to run on proprietary engines, so developers that work there will likely know the engine inside and out and how to best optimize the games they create for them.

These guys likely only have a handful of machines in-house and a bunch of people online ranting about how bad the performance is without useful information such as their specs, the situations that drop their frames, the maps that drop their frames, their graphics settings, etc. Hardly a solid amount of data to optimize with. And on top of all that they're running on a third-party engine.

I understand as gamers that so many companies try to give us the shaft at every turn, but when we see a clear effort being put forth, we really need to recognize it and be more patient. These developers seem humble and committed, and I highly doubt the current issues with the game can be attributed to malice, laziness, incompetence, etc. Just chill.

I have one of those really expensive rigs you claim are needed to run the game and even I still have issues, but due to all of the factors I laid out above, I'm willing to forgive the hiccups I experience in this game despite my rig being $1300 (i7-7700K @ 4.2 ghz, GTX 1070 8gb, 16GB RAM, 1TB HDD, 240 SSD). I'll only have an issue if the game remains in this state 8 months from now like PUBG.
Last edited by El Buhdai; Dec 20, 2018 @ 11:25pm
KenoshaKyle2k Dec 21, 2018 @ 5:40pm 
♥♥♥♥ you sandstorm your cancer business model of releasing broken games is a joke.. I want a refund asap.. im tired of supporting companies that don't give a ♥♥♥♥ about anything but money.. ♥♥♥♥ your game.
Sensual_User Dec 21, 2018 @ 8:43pm 
Originally posted by New World:
STEP 1 - Check your machine meets the minimum system requirements listed on our Steam store page.

MINIMUM:
Requires a 64-bit processor and operating system
OS: Windows 7/8/10 (64 bits)
Processor: Intel Core i5-4440 (3.10GHz)/AMD FX-6300 (3.50GHz)
Memory: 8 GB RAM
Graphics: NVIDIA GeForce GTX 760/AMD Radeon HD 7970
DirectX: Version 11
Storage: 40 GB available space

RECOMMENDED:
Requires a 64-bit processor and operating system
OS: Windows 7/8/10 (64 bits)
Processor: Intel Core i7-8700 (3.20GHz)/AMD Ryzen 7 2700 (3.20GHz)
Memory: 16 GB RAM
Graphics: NVIDIA GeForce GTX 980/AMD Radeon R9 390X
DirectX: Version 11
Storage: 40 GB available space
Additional Notes: SSD is recommended.

On lower-end PC's, if you are looking at upgrading your PC for additional performance we'd recommend upgrading to a video card with more VRAM, upgrading RAM over 8GB, or investing in an SSD. Any of these can make for a better experience.

STEP 2 - Ensure the game and all drivers are up to date.

Please ensure you are running the latest graphics card drivers from AMD and Nvidia.
If you have to experience a performance decrease from an old build to the current build, please try a fresh install of the game or removing the contents of your app data folder found in “%LOCALAPPDATA%\Insurgency\Saved\Config\WindowsClient”

If you are encountering performance issues when running 8GB of RAM, please ensure you are in full-screen mode and have closed down any open internet browser tabs or memory intensive background programs.

There are also some specific settings to look at adjusting if you’re running into issues:
  • Display Mode: Full screen mode ensures the highest in-game performance.
  • Shadow Quality: Lower shadows can have a significant positive impact on game performance.
  • Scope Setting: Turn this setting to normal if you’re seeing performance issues while aiming down magnified sights.
  • Texture Pool Size: Sets the amount of GPU ram that can be used by textures. Try both settings and see which works better for you.
  • Frame Limiter: If you’re finding your FPS is fluctuating and would prefer more consistent frame rates, we recommend setting a frame limit. By capping your frame rate below your max FPS your fluctuations will appear less extreme and your frames times more consistent.
  • Resolution: If you're running at a resolution higher than 1920x1080 and running into performance issues, try reducing resolution back down to 1920x1080.

STEP 3 - Create a post with a description of the issue along with details of your system and in-game settings; where possible include screenshots, videos, or steps to reproduce the error.
Before creating a new thread, please use the search function to see if your issue or a similar issue has already been reported. Keeping reports of similar issues in one place will better help our team find and analyse the problem.

When reporting an issue, please take a screenshot of your in-game settings page.

To see your system specifications, go to your Control Panel, System and Security, and then System. Or view your DxDiag file by search your computer for DxDiag, run and export results as a .txt file.

If you experience a crash please submit the crash report along with details of what happened prior and your SteamID[steamidfinder.com] in the description box.

(TRANSLATE SPANISH-ENGLISH)

Después de que murió mi HDD y tuve que usar uno pero de 5400 rpm's el juego anduvo MUY MAL, pero después de un tiempo y que el juego "se asentara en la pc" o sea que windows guardara archivos del mismo en el buffer y cache, este empezó a mejorar progresivamente hasta el punto en el que, DE VEZ en cuando se lagg un poquito..
pero aun así,. necesita optimización

Ryzen 4 1400 (OC: 3.7Ghz)
RX 470 4GB
RAM: 16GB DDR4
HDD: 5400rpm's
Snayperskaya Dec 24, 2018 @ 7:49am 
I expected the game to run a lot better now. I also have a fairly powerful PC and can't get the game to perform as it should (100+ FPS @ 1080P): i7 4790K, 16GB RAM, GTX 1070 Ti. I can get Battlefield 1 to run with everything on ULTRA at 120+ FPS (I capped it at 120), lowering to ~100 FPS on very intensive moments.

Devs should drop EVERYTHING else (balance, more weapons, maps, etc) in favor of working at improving performance. It's a FPS, and if it doesn't play smooth, all the cool stuff/bells and whistles won't matter.
Arthur Shelby Dec 24, 2018 @ 3:03pm 
Originally posted by Snayperskaya:
I expected the game to run a lot better now. I also have a fairly powerful PC and can't get the game to perform as it should (100+ FPS @ 1080P): i7 4790K, 16GB RAM, GTX 1070 Ti. I can get Battlefield 1 to run with everything on ULTRA at 120+ FPS (I capped it at 120), lowering to ~100 FPS on very intensive moments.

Devs should drop EVERYTHING else (balance, more weapons, maps, etc) in favor of working at improving performance. It's a FPS, and if it doesn't play smooth, all the cool stuff/bells and whistles won't matter.
i don't think it's possible, there must be an unknown bug in unreal engine 4
Epic Games fault they focus too much on that cash cow Fornite rather than trying to do something with their own engine i don't even want to talk how they put on hold alpha Unreal Tournament. At some point all Battle Royale games will fall and people from Epic Games will regret for ignoring this broken engine. Now regarding EA games optimization well there's a bromance between two expensive af giants EA and Nvidia. (for the record i do own an Nvidia card) but when you reduce some rtx details with a driver just to boost fps there's something fishy.
I Really want to play this thing again but everything below 100fps looks and feels more like 40ish
< >
Showing 1-15 of 92 comments
Per page: 15 30 50