PUBG Crashing locks my PC

[Walsh451]

Been playing PUBG on and off for a couple of years now. About 3 weeks ago the game started crashing, and when it crashes i locks up my pc. No CTL/ALT/DEL i have to re-start my pc every time. There is no crash report or anything like that. Sometimes ill play one game or two without a crash but other times its almost every game.

I've made sure my drivers are all upto date, have turned down the settings, have uninstalled and re-installed. Have turned off all program overlays, have shut down any background programs I can. Deleted temp files. I cannot put my finger on it, I have made no hardware changes to my pc or installed any new programs that could cause this. For 2 years the game has played fine and hardly every crashed, the few times I did C/A/D would work.

Any help with this would be greatly appriciated. Thank you

[Mnemonic]

when you crash .. is caps operational? Does the led switch on/off on your keyboard?

[Lega]

Deactivate Windows game bar.

Windows button + i /gaming and deactivate game bar, recording and stuff.

Open your search bar of Windows and write, cmd and open it pls with rights of admin. Now writen sfc /scannow.

It's the repair tool of Windows for corrupt data.

For PUBG it self follow the steps below.

Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.



1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete

2 Remove associated files

Press Windows Key+R
Type in %localappdata% and then press Enter or OK
Delete the folder TslGame
Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
Restart Steam

3 Reinstall PUBG

Also, would be nice to know your specs pls because some people had trouble with the new PCI-E 4

[Mnemonic]

Mnemonic eredeti hozzászólása:

when you crash .. is caps operational? Does the led switch on/off on your keyboard?

Answer me this first before you set out on a 10 hour journey of reinstalling your PC.

[Lega]

From a different thread about crashes.

"PUBG Corp suggested the following:-

Goto C:/Program Data/Common Files/PUBG and run "unistall.exe"
After the black window has closed (cmd), restart the computer, when you restart it returns to the same folder and delete the driver (navagio.sys). When you open the game, an alert will appear asking for disk access, press no and the game will open without that annoying driver
The last step of denying access to the disc you will have to do every time you open the game.

I do not have this file on my PC so I am at a loss."

[Lega]

Mnemonic eredeti hozzászólása:

Mnemonic eredeti hozzászólása:

when you crash .. is caps operational? Does the led switch on/off on your keyboard?

Answer me this first before you set out on a 10 hour journey of reinstalling your PC.

Most steps of that are done within a couple of minutes. The download of PUBG takes most time, depends on the speed of his inet. It's necessary to exclude corrupt game data. We have plenty of reasons why games crashes since years.

[Mnemonic]

Mnemonic eredeti hozzászólása:

Mnemonic eredeti hozzászólása:

when you crash .. is caps operational? Does the led switch on/off on your keyboard?

Answer me this first before you set out on a 10 hour journey of reinstalling your PC.

Trust me.

[TwickenhamRed]

Same problem here:

Will load game, normally gets through the lobby but will crash once plane begins its run. Started as an occasional problem, now every game.

Internet, Office 365, GSuite all run fine all the time.

"Among us" runs fine through steam, but Tarkov seems to have the same problem.

Stress tested the GPU with Heaven etc, Pass

I ran MEMTest86 on the RAM, I had a bad stick which i swapped out for the exact same age and type and re ran the test. Pass.
I ran the Intel test on the CPU. Pass

Capslock light does come on when the game is in its "crashed state", which is a black or grey screen (no blue screen).

System details:

OS Name Microsoft Windows 10 Home
Version 10.0.19042 Build 19042
System Name
System Manufacturer Gigabyte Technology Co., Ltd.
System Model H97-HD3
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F6, 19/11/2014
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product H97-HD3
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.844"
Username OPTIMUSPRIME\ToddA
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 12.4 GB
Total Virtual Memory 22.4 GB
Available Virtual Memory 17.8 GB
Page File Space 6.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Coolling: be quiet! Shadowrock 2
GPU: GTX 960 "ref" 2048MB GDDR5 PCIE
SSD 120 GB Samsung 840
HDD 2TB Seagate
Power: Corsair CS650M CS Modular 80 Plus Gold 650w

Any suggestions or advice gratefully received.

I don't usually use resources like this, so if I was supposed to start a new thread please let me know!

Andy

[Lega]

@TwickenhamRed

Some troubleshoot steps are already above. You don't need to reinstall the game because you also have it in others games too. You just need to find the reason for it.

You need to use different drivers for your gtx.

[Mnemonic]

TwickenhamRed eredeti hozzászólása:

Capslock light does come on when the game is in its "crashed state", which is a black or grey screen (no blue screen).

Alright. This wont "cure" the problem, but it will lessen the pain by a factor 100

Here, get the sysinternals suite

https://docs.microsoft.com/en-us/sysinternals/downloads/

Extract it somewhere on your PATH. <- If that sentence is gibberish to you unzip it into c:\windows <- systemroot is always on the path.

Now press windows+r

you will get a "run" box. Type this :

pskill <enter>

a box with some license stuff appears, its a one-time only thing. Press ok/agree.

NOW. NEXT time the game crashes and you have the black screen, press

windows + r

You cant see it, but behind the black screen is the run dialog

Now you type

pskill tslgame <enter>

And you should be back at your desktop.

This is a little trick that will get you out of many situations not only PUBG, but you have to know what the executables name is ahead of time, in our case, tslgame.exe (you can type "pskill tslgame" or pskill "tslgame.exe" both will work.

Now you have a chance at debugging your issue, update drivers, kill other tasks running before launching pubg.

Happy hunting.

[Walsh451]

Mnemonic eredeti hozzászólása:

when you crash .. is caps operational? Does the led switch on/off on your keyboard?

no will not work, completely locks up

[Walsh451]

thank you all for the advice, ill look into these and let you know how i get on

[Mnemonic]

Walsh eredeti hozzászólása:

Mnemonic eredeti hozzászólása:

when you crash .. is caps operational? Does the led switch on/off on your keyboard?

no will not work, completely locks up

Then you are indeed well and proper s*'ed... Eventviewer report anything at the time of the crash?

[dougieee]

Blue hole= worst (and i mean worst ) dev company to ever patch a game. ive never known ANY other developer ♥♥♥♥ up as much.
Patches are literally a spin the wheel of wether it will make the game run better, worse or not at all.
Dont listen to lega, your wasting your time trying to fix problems that bluehole HAVE created (and have done historically).
My game now regularly crashes (again), buildings/people continue to occasionally not render and best of ALL, PARACHUTES are now silent and sometimes enemy parachutes dont render at all which makes dropping a total hoot.

Slow clap for bluehole.......... i await the next patch with baited breath.

[Lega]

dougieee eredeti hozzászólása:

Blue hole= worst (and i mean worst ) dev company to ever patch a game. ive never known ANY other developer ♥♥♥♥ up as much.
Patches are literally a spin the wheel of wether it will make the game run better, worse or not at all.
Dont listen to lega, your wasting your time trying to fix problems that bluehole HAVE created (and have done historically).
My game now regularly crashes (again), buildings/people continue to occasionally not render and best of ALL, PARACHUTES are now silent and sometimes enemy parachutes dont render at all which makes dropping a total hoot.

Slow clap for bluehole.......... i await the next patch with baited breath.

Look at Apex, we don't have any important features and it isn't the first shooter of them either so the game is overall less complex and shouldn't have so many issues. Still, it has more issues for me as PUBG.

I don't have any crashes nor render issues so my game works as it should.
I just see the same pattern where unexperienced developers like Tarkov, which is in beta even before PUBG did release, "2016", or many others, struggle to solve problems.

Even many Triple A studios aren't really better. In that case, it's not question about experience, it is a question about time and wrong pressure to release things. Not even the best devs can create solid games fast.

As long they still work on the game and trying to fix it, I don't see any reason to complain.

Time is to short for it but it's up to you how you wanna see it.

[Mnemonic]

When triple A houses experiences "problems", its at launch, and s* get fixed down the road. It's true, BH reeks of an undisciplined development team. It just does. I am not saying there is not talent on the team, you can have the best coders in the world, but without a proper model and discipline even the best collection of talent, will as a team, churn out garbage. For example, it is very obvious they are not doing proper unit testing, otherwise they wouldnt keep breaking things.