Game won't load

[23 of 9]

Okay so it loads the game but gets stuck on the 'Syncronizing...' screen directly after the initial loading screen. I have tried restarting steam to no avail.
Any ideas?

[Ryuu]

Hi, please tell does it still happen? Could be temporary problems due to big update.

[23 of 9]

Yes this is still happening. It gets to the screen with the video playing in the background and then nothing happens.
This has been happening since before the update, but usually I wait a couple of hours and then I can get in. Not this time.

[Ryuu]

Have you also checked integrity? Rebooting router maybe? Getting stuck at that screen usually mean some network problems AFAIK.

If it doesn't help — please try to contact Player Support: https://wargaming.net/support/products/wows/help/

If they can't help — don't hesitate to PM me. Seems we have some difficult cases relating to that problem, i hope would be able to find what's wrong in your case.

If the problem disappears — PM me too telling if you did anything for that or not.

Sorry, a bit busy now and since i'm not Support — there's not much i can do myself. But i still have some tech knowledge and education :) Maybe would able to help when i'm free.

[Senser]

Hello, Similar issues here, In the games it does sync I get 1 game and it disconnects when back in my port screen,(multiple instances of this)

[Ryuu]

Originally posted by Senser:

Hello, Similar issues here, In the games it does sync I get 1 game and it disconnects when back in my port screen,(multiple instances of this)

All i currently can do is recommending to make a ticket to Player Support, sorry: https://wargaming.net/support/products/wows/help/
Sounds like your network path to the server is unstable for some reason.

[Senser]

Thanks for the quick reply Ryuu,

[23 of 9]

well I rebooted my router and modem like you suggested and was able to get in. I don't know if it was because of what I did or just a happy coincidence.

[Ryuu]

Originally posted by 23 of 9:

well I rebooted my router and modem like you suggested and was able to get in. I don't know if it was because of what I did or just a happy coincidence.

Thanks very much for info! I wonder how to improve this part of the game… Games aren't supposed to probe your network connection but still some sensible timeout error should be displayed i guess.

[23 of 9]

Well, I can say with confidence that modem/ router reboot is not the solution as this problem is here again and the power cycle had no effect. I have a ticket up on their support center, so hopefully that will yield something.
Regardless, thanks for the help Ryuu!

[Ryuu]

Yeah, sorry, it's a complex problem with different potential reasons.
Just know that if it hangs on sync for more than 1 minute — it's useless to wait, this behaviour is gonna be improved. So restart instead. Sorry, i'll try getting info on some proper diagnostics when i can.
Just as i know it usually means there's a trouble while communicating with Steam services which find game account corresponding to Steam account.

So at the very worst case you can try native client instead. But let's hope Support has some easier ideas first. Ping me in PM if needed, i'd really want to know a good reliable solution for this problem.