SOULCALIBUR VI

SOULCALIBUR VI

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Petya Oct 21, 2018 @ 11:02am
PSA: Do not launch the game with Steam Play / Proton!
Edit: it appears the issue has been fixed, I just was able to connect online in Windows. Thanks Namco Bandai for quickly fixing the issue. I don't know if it also works in Linux as well, and I'm not eager to test that without official word.

Update from Namco Bandai
Originally posted by Khrona:
Hey, just a quick update, Bandai have emailed me back explaining that the issues have been forwarded to their internal team: https://imgur.com/a/Nw9Ua9R

At the bottom it says that the information on the email should not be distributed as it may contain restricted information. This seems like a general support email without any confidential information, so I'm posting it here to update others about the issues.

If you boot up the game once in Linux, you will be unable to play online even if you switch back to Windows.

I encountered this myself, and attempted to fix it by reinstalling the game completely in Windows, making sure to delete all files/configurations/saves and turning off steam cloud save. The issue still persists in Windows, leading to this error: https://i.imgur.com/LXJiKWh.png

I've reasoned that once you launch the game in Linux, something happens either at the servers or Denuvo (though I think that is unlikely, since this sounds more like an anti-cheat issue) that causes your account to be unable to connect their online services. This has been verified by a user who, after having boot the game in Linux once, installed SCVI on a different hard drive (without steam cloud save) only to encounter the same error. This means the bug is persistent on your account, not your machine:

Originally posted by Khrona:
Originally posted by zackgm:
The problem is that its not a setting on your computer but something getting locked into your account before authenticating your steam id in the game
I think you may be right, I tested the game on both Linux (Manjaro KDE) and Windows 10, with the game in different HDs for each OS and with my savefile and a new one too, I simply can't connect to the servers to get online, it fails to retrieve Network data.
https://steamcommunity.com/app/544750/discussions/0/1735468061762826975/#c1735468061769080752


Update on the discussion in this thread:
This is not a thread about Linux vs Windows or whether Denuvo sucks. This is just a warning to those who have Linux to not attempt to boot the game in Linux, as well as hopefully to get the attention of Namco Bandai so they can fix the issue for those of us who made the mistake of doing so. A derailment of that can slow or halt progress towards fixing the issue.

Regardless of how it happens, having your online access locked for whatever reason without any warning (and no historical precedence for believing that I should not just try to launch a game in Linux), is totally not cool. I just want to prevent that from happening to future users.

Please do not use this thread to bash a user's choice in OS, or Denuvo.
Last edited by Petya; Oct 23, 2018 @ 5:47pm
Originally posted by Khrona:
Update: It seems that steam deployed Steam Play 3.16-4 with a fix for SC6 network issues on Linux, I haven't tested it myself yet, but sounds like good news, the only problem that should remain is the video cutscenes one.
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Showing 1-15 of 69 comments
Same, got any workarounds or are we gonna have to wait for a patch?
Petya Oct 21, 2018 @ 11:29am 
Unfortunately no, I don't have any workarounds other than possibly refunding the game and purchasing it on a different steam account. I have sent them an email, so hopefully a patch will come sometime this week.
Alexander DeLarge Oct 21, 2018 @ 2:55pm 
Update: This was SteamPlay's fault. For future reference, report these issues directly to Valve.
Last edited by Alexander DeLarge; Nov 1, 2018 @ 10:16am
Nanotechnician Oct 21, 2018 @ 3:11pm 
This thread needs to be sticky or Bamco to read asap.

Thanks for the heads up, the game was 80% installing on my steamOS...
rkaycom Oct 21, 2018 @ 7:11pm 
I'm just gonna say, playing online games on Proton or Wine is always a risky endeavor, you never know how they servers will interpret you. They might think you are hacking and ban you. This is probably what has happened, they have banned your accounts without telling you so.
rock Oct 21, 2018 @ 7:33pm 
Should have read this before hand. I bought and installed it on linux first. It seems to run wonky on linux but wanted to give it a try, couldn't get anything online to work.
Traplover Oct 21, 2018 @ 8:05pm 
I didn't even try linux. I am running on windows 10 and still having issues.
ToppestOfDogs Oct 21, 2018 @ 9:32pm 
Denuvo screwing over paying customers like always.
Paynamia Oct 21, 2018 @ 9:54pm 
This needs to stay visible.
Buddicus Oct 21, 2018 @ 10:51pm 
Glad I found this before buying the game, 100% no chance I'll be purchasing it now.

Hey Devs, stop using Denuvo, there is absolutely no data showing it helps initial sales.
gamewizard420 Oct 21, 2018 @ 11:33pm 
Great and I was thinking about buying this here within the week, well there goes a sale :steamsalty:
Khaezaid Oct 22, 2018 @ 1:10am 
Originally posted by Buddicus:
Glad I found this before buying the game, 100% no chance I'll be purchasing it now.

Hey Devs, stop using Denuvo, there is absolutely no data showing it helps initial sales.
For a big budget game like this, it is extremely unlikely that the devs have any authority to decide whether or not to use Denuvo. The publisher on the other hand...
Last edited by Khaezaid; Oct 22, 2018 @ 1:10am
BaseFook Oct 22, 2018 @ 3:18am 
Why are you blaming Denuvo and has anyone tried this on different PC's?
Well Medicated Oct 22, 2018 @ 3:52am 
I don't have the game yet but I'd guess Denuvo has nothing to with this (Denuvo incompatibility would just prevent you from running the game at all or make it crash at points). Some kind of an anticheat system got triggered maybe, yes. Hopefully this can be resolved and the game added to the list of officially Proton compatible games like Tekken 7. (or even better: we get a good native port but that probably isn't going to happen unfortunately)
Solstar Oct 22, 2018 @ 4:22am 
Originally posted by rkaycom:
I'm just gonna say, playing online games on Proton or Wine is always a risky endeavor, you never know how they servers will interpret you. They might think you are hacking and ban you. This is probably what has happened, they have banned your accounts without telling you so.
This. Just get a goddamn windows OS, ffs
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Date Posted: Oct 21, 2018 @ 11:02am
Posts: 69