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holly1128h May 13, 2017 @ 2:29pm
When I try to start a new game all I get is a black screen - Help!
As the title says, the game boots up fine but as soon as I click "New Game" I just get a black screen. I can hear music in the background but nothing ever loads.

I'm not too tech savvy so I don't know what to do. Any help would be greatly appreciated. :)
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Showing 1-5 of 5 comments
Shippou  [developer] May 15, 2017 @ 8:05pm 
Hello. I'm sorry to give you a reply.
Part of the black screen problem may be due to anti-virus software to disable the unity program.
Or, try, press the keyboard Alt+Enter, whether the situation has improved? (possible win10 compatibility problem.)
holly1128h May 16, 2017 @ 4:48pm 
Originally posted by Shippou:
Hello. I'm sorry to give you a reply.
Part of the black screen problem may be due to anti-virus software to disable the unity program.
Or, try, press the keyboard Alt+Enter, whether the situation has improved? (possible win10 compatibility problem.)

Thanks for the reply. I tried turning off my antivirus program and tried running it but still nothing. Pressing Alt+enter caused it to freeze then crash. I use Win7.
Shippou  [developer] May 18, 2017 @ 7:13pm 
Originally posted by holly1128h:
Originally posted by Shippou:
Hello. I'm sorry to give you a reply.
Part of the black screen problem may be due to anti-virus software to disable the unity program.
Or, try, press the keyboard Alt+Enter, whether the situation has improved? (possible win10 compatibility problem.)

Thanks for the reply. I tried turning off my antivirus program and tried running it but still nothing. Pressing Alt+enter caused it to freeze then crash. I use Win7.


The game doesn't work properly, and we're sorry for that. If Alt+Enter is useless, I suggest you apply for refund of the game. I'm really sorry.
Wastarnet Nov 19, 2017 @ 7:30pm 
I have the same problem and my soluction was Disable my gtx970m or launching my computer with the battery save mode. In other words disble the GPU like Nvidia or AMD. The game works properly after this.
Forgive my english, i hope this help.
Saludos.
Ouroborosend Nov 20, 2017 @ 6:20am 
Please add config tool so one could change game's aspect ratio. That should resolve issues with black screen.
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Super Star > General Discussions > Topic Details