Natural Selection 2

Natural Selection 2

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 This topic has been pinned, so it's probably important
Ghoul  [developer] Oct 13, 2016 @ 5:37am
The official tech support can be found at our offical Discord server !!![]
Don't expect any offical help in the Steam forums.

Since the time we spend replying to threads here is limited, here is a list of things you can do to help those of us who are trying to help you out.

Just so people don't miss it, you can find the Linux Guide Here[]

Before you post
  • Use the search function, or at least eyeball the first page of results and this page[]. You are very likely to not be the only person with a problem. Check those other threads out, let us know if you are having the problem and if the fix works. Replying in the thread is a handy way for us to be sure that something is working or not and also lets us know if the problem is really widespread.
  • Have you tried this with all your mods disabled? Especially, right after a patch mods can and do tend to break stuff. If it works with your mods off, there isn’t a whole lot we or UWE can do to help you because it is a problem with a mod someone else wrote. You can always try to get in touch with the mod’s author and report the bug to them. Try it on a different server and see if you can reproduce it from there. You can get rid of your mods 3 ways:

  • Try resetting your system options file. Delete this file: %appdata%/Natural Selection 2/system_options.xml (resets system options by generating a new system_options.xml the next time you start NS2). Instructions how to enter the %appdata% folder can be found above.
  • Try resetting your remote options file. Delete this folder: /Steam/userdata/<steamid>/4920 (resets remote options by generating a new options.xml the next time you start NS2)
  • Be sure you downloaded all the files. Sometimes Steam for whatever reason, misses some files when downloading games. You can verify you have everything by right clicking Natural Selection 2 in your steam library > Properties > Local Files tab > Verify Intregrity of Game Cache. This should download anything you are missing. (or if you've deleted something)
  • Make sure that the VC 2017 Redistributable Packages x64 is installed. The packages are needed to run NS2. Follow these steps to install them:
    • Open Steam
    • Hover over Library and click at Tools
    • Install the Steamworks Common Redistributables if they are not already installed
    • Right-click at Steamworks Common Redistributables -> Properties -> Local Files -> Browse Local Files
    • Open _CommonRedist -> vcredist -> 2017
    • Now run the vcredist_x64.exe
  • Run Techsupport.exe (located in your NS2 install /x64 directory) and attach the zip file it makes to your post. This gives us a log NS2 makes, possibly containing errors, as well as provide us with your system’s hardware and driver information so we can spot issues.
  • Upload your crash reports
Okay, so, you have all the debug data you could ever want, you checked out the forum, you have a new, exciting, non mod related issue. What next? Clearly it is time to MAEK PAOST!

Making a post:
  • Title it something informative. Posts titled things like AARRRFHGGHGH!!! or ITS BROEKD HALPS! are hard to eyeball, and don't show up in search particularly well. Naming your post something like: “Shooting onos with rifle causes you to catch fire” or “ARCs deployed in gorge tunnels can siege anywhere” make it easier for people with the same problem to talk about the problem, post logs, or offer solutions.
  • Write a quick summary with reproduction steps. How did you cause the issue? For example: I was doing X when out of nowhere Y happened and now I can’t do Z anymore.
    If you got an error message please include the full text of the error. “I got an error” is sort of like yelling fix it. It makes everyone trying to help you have to track down the error spend time trying to figure out the error you are having and not spend time trying to help you out.
  • Add your dump Id In case you are reporting a client crash please add your crash dump Id you copied from the crash reporter dialog to your post.
  • Provide a link to your Techsupport.exe zip.You can either attach the file directly to your post or use a cloud service like Dropbox or Gdrive (just post the link). This gives us all the error messages the game had, and a pretty good idea what your system looked like at the time this happened.
At this point you are golden. Like woah golden. Just in case you are still reading. I am going to include a sweet sample post because, heck, why not.

Sample Post(s):
note: I am pretty sure that this is not a real problem.

When I parasite kill the Command station The game does not end

Yesterday, I finally achieved my ns2 dream and parasite killed the last command station. After such amazing success, I was confused to discover that the game was not over. Everything continued as normal until all the ips were killed and all the marines as well. It was really weird. Should killing the CC trigger the end of the game? Seems like a Bug to me.

I attached my Tech support zip.

From there it is just a matter of playing like supermodels. All the time.
Last edited by Ghoul; Jul 2, 2020 @ 2:17pm
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Showing 1-7 of 7 comments
Ghoul  [developer] Oct 13, 2016 @ 5:56am 
To the top with this
Last edited by Ghoul; Oct 14, 2016 @ 8:26am
Seriously? The Steam forums are far more accessible and has a larger user base than the UWE forums. For the developers not to check these forums on a regular basis is simply irresponsible.
Ghoul  [developer] Oct 20, 2016 @ 1:59pm 
Originally posted by DrummDragon:
Seriously? The Steam forums are far more accessible and has a larger user base than the UWE forums. For the developers not to check these forums on a regular basis is simply irresponsible.

We still check the steam forums, however the steam forum lacks a number of features to really be used for tech support.
Last edited by Ghoul; Oct 20, 2016 @ 1:59pm
anguta Aug 6, 2017 @ 4:22pm 
i don´t like the forum :(
Ghoul  [developer] Oct 7, 2017 @ 2:39pm 
Revenant Nov 20, 2017 @ 11:42am 
I have fixed my problem. 1. In Windows press "Start" button, type "cmd" without "" , right click - run from administrator . In cmd type this - "sfc /scannow" again without "" and press Enter.System will check your system for errors ,it will take some minutes. 2. Delete your videodrivers (i deleted videoadapter from "device manager" maybe it's better) and reinstall fresh with "clean install" . 3. Reinstall "Direct X" from Natural Selection 2 folder (CommonRedist) . 4. Reinstall game . 5. Play!
Alcoolman Dec 30, 2020 @ 1:46pm 
check my post pls
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