Natural Selection 2

Natural Selection 2

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AFI Sep 19, 2019 @ 11:14am
CRASH - Fatal error "Could not initialize the render device"...
After the latest update that pop up arises and game not launching...
Have video nvidia 1080, latest drivers, before the patch all was all right.
Last edited by AFI; Sep 19, 2019 @ 11:17am
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Showing 1-15 of 48 comments
Ghoul  [developer] Sep 19, 2019 @ 11:32am 
Hi,

are you using Linux by any chance? Otherwise please have a look at the pinned read me and provide us with a tech_support.zip. Thanks.
AFI Sep 19, 2019 @ 1:58pm 
Win 7 - 64
"Techsupport.exe - stopped working... Windows is searching the way to solve the problem... And after some seconds - The program Techsupport.exe does not work. The problem lead to program termination... and blablabla"
SO, this program does not start as well.
Last edited by AFI; Sep 19, 2019 @ 2:06pm
Ghoul  [developer] Sep 19, 2019 @ 2:18pm 
Are you sure the VC++ 2017 run-time libraries are installed properly (see https://steamcommunity.com/app/4920/discussions/1/1645418344567381149/ )?
Last edited by Ghoul; Sep 19, 2019 @ 2:19pm
AFI Sep 19, 2019 @ 2:21pm 
I just checked vc_redist.x64.exe at 2017 folder - it tells that another version of program is installed...

PS
Have C++ 2015-2019 x64 installed which includes 2017 in it I suppose.

Should I try post here dx diag?
Last edited by AFI; Sep 19, 2019 @ 2:40pm
Ghoul  [developer] Sep 19, 2019 @ 4:11pm 
Originally posted by Afijak:
I just checked vc_redist.x64.exe at 2017 folder - it tells that another version of program is installed...

PS
Have C++ 2015-2019 x64 installed which includes 2017 in it I suppose.

Should I try post here dx diag?

VC++ 2019 includes the VC++ 2017 runtime libs. The dxdiag may help. Also have a look into the log at %appdata%/Natural Selection 2.

Last but not least try a complete reinstall following the instructions at https://steamcommunity.com/app/4920/discussions/1/341537388320431785/
Last edited by Ghoul; Sep 19, 2019 @ 4:12pm
AFI Sep 20, 2019 @ 10:44am 
log.txt ...

Date: 09/20/19
Time: 20:24:53:
--------------------------------------------------------------
[ 0.067] Unbound/Unknown : Filesystem initialized, cache enabled
Build 329.1961
Windows 7 64-bit (build 7601)
Steam initialized branch 'public'
[INVENTORY] Granting Promo Items
Num displays: 1
[ 2.089] MainThread : Error: Couldn't initialize the render device.
Ghoul  [developer] Sep 20, 2019 @ 11:13am 
This is just a guess but try the following:
1. Go to %appdata%/Natural Selection 2
2. Open the system_options.xml
3. Find and replace
<device_329>D3D11</device_329>
with
<device_329>D3D9</device_329>
4. Save the file
5. Try to start ns2
AFI Sep 20, 2019 @ 12:08pm 
Ghoul - have done that last thing about changing dx11 to dx9 manually...

What a beautiful main menu you ve done, men - congratulations :) - I still have a couple of ancient bugs needed to be fixed, so where to report?

But to the cause...

Well, the game now loads for too long, more than 3-5 mins, and after the main menu appears it fills with textures for a minute after that, so dx9 loading is very long and hard to render now as if I had a very ancient rig... So once more - the game starts with blackscreen which lasts about 3-5 mins and then appears a menu scratches which very slowly are filled up with textures...

So the problem is in newly represented dx11 gameoption (I play many games in dx11 render so the problem is in your game only), pls keep it in mind and fix it as soon as possible, because I now miss those new graphics options particular to dx11 not speaking about very long gamestart...

thx for patience, will wait for fix
Last edited by AFI; Sep 20, 2019 @ 12:19pm
Ghoul  [developer] Sep 20, 2019 @ 12:18pm 
Originally posted by Afijak:
Well, the game now loads for too long, more than 3-5 mins, and after the main menu appears it fills with textures for a minute after that, so dx9 loading is very long and hard to render now as if I had a very ancient rig...

That should just happen at the first load as the shader cache has to be rebuild locally for dx9. We are looking into the issue right now. Will post when I have more details for you.
AFI Sep 20, 2019 @ 12:27pm 
Bad news!

Tried to play - started to load to the server and got a crash ...

here is the log...

Date: 09/20/19
Time: 22:12:27:
--------------------------------------------------------------
[ 0.035] Unbound/Unknown : Filesystem initialized, cache enabled
Build 329.1961
Windows 7 64-bit (build 7601)
Steam initialized branch 'public'
[INVENTORY] Granting Promo Items
Num displays: 1
Direct3D 9 initialized: NVIDIA GeForce GTX 1080 (26.21.14.3160)
Sound Device: 8=0<8:8 (Realtek High Definition Audio) stereo
Record Device: !B5@5> <8:H5@ (Realtek High Definition Audio)
[ 1.716] Worker 08 : Mounting mod '' from C:/Users/Admin/AppData/Roaming/Natural Selection 2/Workshop/m4292cdec_1557180486/
[ 1.718] Worker 08 : Mounting mod '' from C:/Users/Admin/AppData/Roaming/Natural Selection 2/Workshop/m334982d2_1569000411/
[ 1.718] Worker 08 : Mounting mod '' from C:/Users/Admin/AppData/Roaming/Natural Selection 2/Workshop/m28f22f7c_1463754767/
Loading config://ConsoleBindings.json
Main Menu Initialized at Version: 329
Steam Id: 71809103
Client : 0.000000 : NS2+ Main Menu mods loaded. Build 389.
Loading config://FavoriteServers.json
Loading config://RankedServers.json
Loading config://HistoryServers.json
Loading config://BlockedServers.json
Remote patch received. Loading...
Remote patch applied succesfully.
Connecting to server 82.199.102.133:27029
[482.129] Worker 07 : Mod '' ID[ 4241b84e], version: 1569005872
[482.130] Worker 07 : Mod '' ID[ 706d242], version: 1568828858
[482.130] Worker 07 : Mod '' ID[ b7149f9], version: 1561041928
[482.130] Worker 07 : Mod '' ID[ c6fbbb0], version: 1568651642
[482.130] Worker 07 : Mod '' ID[ 334982d2], version: 1569000411
[482.130] Worker 07 : Mod '' ID[ 3536f85e], version: 1544125105
[482.130] Worker 07 : Mod '' ID[ 6337c8b9], version: 1556213780
[482.130] Worker 07 : Mod '' ID[ 235ee3a6], version: 1502027081
[482.130] Worker 07 : Mod '' ID[ 626fc17b], version: 1550417415
[482.130] Worker 07 : Mod '' ID[ 4292cdec], version: 0
[482.130] Worker 07 : Mod '' ID[ 28f22f7c], version: 0
[482.130] Worker 07 : Downloading mods
[484.329] Worker 07 : Finished downloading and installing mods
[484.329] Worker 07 : Filesystem initialized, cache enabled
[484.347] Worker 07 : Error: Mod NS2 Community Fixes failed consistency checking and will be disabled ('lua/entry/NS2Fixes.entry' failed)
[484.352] Worker 07 : Mounting mod '' from C:/Users/Admin/AppData/Roaming/Natural Selection 2/Workshop/m4241b84e_1569005872/
[484.356] Worker 07 : Mounting mod '' from C:/Users/Admin/AppData/Roaming/Natural Selection 2/Workshop/m706d242_1568828858/
[484.358] Worker 07 : Mounting mod '' from C:/Users/Admin/AppData/Roaming/Natural Selection 2/Workshop/mb7149f9_1561041928/
[484.359] Worker 07 : Mounting mod '' from C:/Users/Admin/AppData/Roaming/Natural Selection 2/Workshop/mc6fbbb0_1568651642/
[484.361] Worker 07 : Mounting mod '' from C:/Users/Admin/AppData/Roaming/Natural Selection 2/Workshop/m334982d2_1569000411/
[484.361] Worker 07 : Mounting mod '' from C:/Users/Admin/AppData/Roaming/Natural Selection 2/Workshop/m3536f85e_1544125105/
[484.361] Worker 07 : Mounting mod '' from C:/Users/Admin/AppData/Roaming/Natural Selection 2/Workshop/m6337c8b9_1556213780/
[484.362] Worker 07 : Mounting mod '' from C:/Users/Admin/AppData/Roaming/Natural Selection 2/Workshop/m235ee3a6_1502027081/
[484.362] Worker 07 : Mounting mod '' from C:/Users/Admin/AppData/Roaming/Natural Selection 2/Workshop/m626fc17b_1550417415/
[484.362] Worker 07 : Mounting mod '' from C:/Users/Admin/AppData/Roaming/Natural Selection 2/Workshop/m28f22f7c_1463754767/
Loading config://ConsoleBindings.json
[523.073] Worker 07 : Error: The message CHUDOption wasn't registered
[524.737] Worker 07 : Loading 'maps/ns2_summit.level'
Loading pathing mesh for level maps/ns2_summit.level
Finished loading 'maps/ns2_summit.level'
Client : 0.000000 : INFO: LuaJIT setup: maxtrace=25,000, maxmcode=40,000
Main Menu Initialized at Version: 329
Steam Id: 71809103
Loading config://FavoriteServers.json
Loading config://RankedServers.json
Loading config://HistoryServers.json
Loading config://BlockedServers.json
Loading took 25.446899900342 seconds
Max fps 200 [30 - 1000]
NS2+ v389 loaded (NS2 Build 329). Type "plus" in console for available commands. You can also customize your game from the options menu.
Server changed interp to 0.1
Server changed mr to 30
AFI Sep 20, 2019 @ 12:27pm 
Now sending a dump...
Electro Sep 20, 2019 @ 12:38pm 
same for me : when I launch NS2, i had a pop up : "NS2 has crashed"

Windows Log : (sorry, in french)

Signature du problème :
Nom d’événement de problème: APPCRASH
Nom de l’application: ns2.exe
Version de l’application: 0.0.0.0
Horodatage de l’application: 5cb803f0
Nom du module par défaut: StackHash_4c0d
Last edited by Electro; Sep 20, 2019 @ 12:41pm
Ghoul  [developer] Sep 20, 2019 @ 12:45pm 
If you crash please wait for the crash reported to show up, upload your crash report and copy paste the crash id.

Could you maybe download https://send.firefox.com/download/b2a030ec54bba73a/#Z3Yrk7RItNvLgr3CzS69vg and extract the files into the x64 folder in your ns2 install directory? Then switch back to dx11 via the system_options.xml and run ns2. Afterwards post your log here. Thanks in advance.
Last edited by Ghoul; Sep 20, 2019 @ 12:45pm
AFI Sep 20, 2019 @ 12:49pm 
Dump ID:

b73cc573-5d07-430c-a88c-a5296565dbfc

AFI Sep 20, 2019 @ 12:53pm 
Originally posted by Ghoul:
If you crash please wait for the crash reported to show up, upload your crash report and copy paste the crash id.

Could you maybe download https://send.firefox.com/download/b2a030ec54bba73a/#Z3Yrk7RItNvLgr3CzS69vg and extract the files into the x64 folder in your ns2 install directory? Then switch back to dx11 via the system_options.xml and run ns2. Afterwards post your log here. Thanks in advance.

Could u pls upload that very thing to googledrive, for example, because I cannot retrieve it from that address - it says that my browser is not supported in a way "it does not support the technology that powers the Firefox Send..."
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