AdVenture Communist Support Email

[Hyper Hippo Productions]

Hey everyone,

If you need help with something directly related to your game, that isn't feedback or a bug report, please email us at [e-mail] - it will help us track and handle your questions more effectively!

Thanks,

- The AdVenture Communist Team

[bjarkii83]

Would something like not being able to turn on the game because it thinks you aren't connected to the internet warrant an email?

[Hyper Hippo Productions]

Ursprünglich geschrieben von bjarkii83:

Would something like not being able to turn on the game because it thinks you aren't connected to the internet warrant an email?

Yes, very much so. If you can include some log files of when you are attempting to connect, that would be appreciated!

[M0T0RH3D]

hmmm, so would you consider the tutorial being impassible a bug? or something that requires an e-mail?

everything is grayed out, space bar, enter, nothing happens....
and NO I cannot get a PlayFab ID because the settings button is grayed out, too!

[hornetcorset]

How long should I expect to wait before getting a reply?

Because, seriously, it's been about a week and I haven't heard anything.

[The_Stick36]

can you guys at hyper hippo production help with this it keeps saying having trouble downloading game data????????

[hornetcorset]

Ursprünglich geschrieben von jackoboy:

can you guys at hyper hippo production help with this it keeps saying having trouble downloading game data????????

Which is also my problem, actually. I originally e-mailed them two weeks ago, and got a response today. They have not yet corrected the problem, though.

[mzxrules]

The funny thing is that I've had this issue with ADventure Captialist's events not immediately detecting that I was online. Usually it resolves itself in time, but here the game seems to just try once for a very short amount of time and give up

[Icarus_Salt]

says there is a downlode issue

634C890A32234B5D

[Hyper Hippo Productions]

Ursprünglich geschrieben von Icarus_Salt:

says there is a downlode issue

634C890A32234B5D

There are a few things you can try to help with this issue:

- Double check you are still logged into Steam (it could disconnect you but keep your library open)
- Reinstall the game
- Check for any OS updates
- Make sure your audio and video drivers are up to date
- Make sure that your Steam overlay is enabled
- Make sure you are launching the game from your library and not a desktop shortcut

If you continue to have issues, please pull your log file after you receive the error message and email it to us at [e-mail]:

On PC:
1. Right click on AdComm from your Steam Library
2. Select Properties from the drop down menu
3. Select Local Files tab and click on "Browse Local Files..."
4. Open the “adventure-communist_Data” folder and locate the text file called "output_log.txt

On Mac:
1. Open a Finder window
2. On the Menu bar, go to Go > Go to Folder
3. In the dialog that comes up, put in "~/Library/Logs/Unity/" and click Go
4. Locate the "Player.log" file in that folder

[xtranet]

Ursprünglich geschrieben von Hyper Hippo Productions:

Hey everyone,

If you need help with something directly related to your game, that isn't feedback or a bug report, please email us at [e-mail] - it will help us track and handle your questions more effectively!

Thanks,

- The AdVenture Communist Team

Is everything ok over there? I haven't gotten a reply since last week for a support issue I emailed about last week.

[Hyper Hippo Productions]

Ursprünglich geschrieben von xtranet:

Ursprünglich geschrieben von Hyper Hippo Productions:

Hey everyone,

If you need help with something directly related to your game, that isn't feedback or a bug report, please email us at [e-mail] - it will help us track and handle your questions more effectively!

Thanks,

- The AdVenture Communist Team

Is everything ok over there? I haven't gotten a reply since last week for a support issue I emailed about last week.

I think so? We just cleared out all of our AdComm emails today so if you still don't have a response, let me know.

[xtranet]

Ursprünglich geschrieben von Hyper Hippo Productions:

Ursprünglich geschrieben von xtranet:

Is everything ok over there? I haven't gotten a reply since last week for a support issue I emailed about last week.

I think so? We just cleared out all of our AdComm emails today so if you still don't have a response, let me know.

You got back to me the same day I posted. Vacations. Thanks for your help. Keep up the great work!

[Allunar]

Ursprünglich geschrieben von Hyper Hippo Productions:

Ursprünglich geschrieben von Icarus_Salt:

says there is a downlode issue

634C890A32234B5D

There are a few things you can try to help with this issue:

- Double check you are still logged into Steam (it could disconnect you but keep your library open)
- Reinstall the game
- Check for any OS updates
- Make sure your audio and video drivers are up to date
- Make sure that your Steam overlay is enabled
- Make sure you are launching the game from your library and not a desktop shortcut

If you continue to have issues, please pull your log file after you receive the error message and email it to us at [e-mail]:

On PC:
1. Right click on AdComm from your Steam Library
2. Select Properties from the drop down menu
3. Select Local Files tab and click on "Browse Local Files..."
4. Open the “adventure-communist_Data” folder and locate the text file called "output_log.txt

On Mac:
1. Open a Finder window
2. On the Menu bar, go to Go > Go to Folder
3. In the dialog that comes up, put in "~/Library/Logs/Unity/" and click Go
4. Locate the "Player.log" file in that folder

I dont have output_log.txt just output_log

[=^.^=Добрый Кот=^.^=]

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