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Zgłoś problem z tłumaczeniem
This could be solved selling a pay version of trackers-enabled VirZOOM suite. I'm trackers owner and I'd be happy to buy it
So much for bringing fitness to the masses. I guess us poor slobs north of the 49th are on our own
Why not sell the sensor kits and charge for your software or intelgrations into other titles? Regardless I do wish you guys well and commend you for your innovation. Unfortunately I'll have to wait for someone to leverage the vive trackers and allow us to utilize our own treadmills, elipticals, etc to sweat in VR
In the meantime, I can understand why it's frustrating that our website might make it sound like we're laughing all the way to the bank. We really have to update that to better reflect what's really going on. I'm sorry that all comes across so badly, and that it's taking awhile to get this product and our sales and support processes where they need to be before we can sell VZ Sensor to everybody who wants it.
at least, the truth
But you know, nothing will prevent someone from producing the same object, the same software, and taking this market share when VR becomes bigger. In this way your name will not be bound to a solution, but only to an overpriced bike.
I'm not trying to hide the truth here. I'm doing my best to be clear and honest every step of the way. We're a small startup of about 25 people who do this because we're passionate about it. We honestly believe we make something that can improve people's lives, and we want to get it into people's hands (and not just rich people's hands) as soon as we reasonably can. We care about doing a good job on this. The real cash grab would be if we rushed to sell these things and cut corners because we didn't take the time to be smart about it.
I appreciate that so many people are excited to get their hands on this. Our goal is to make sure that when you do get your hands on it, the experience is just as great as you were hoping it would be. We just need some time.
As I mentioned before, I have been working on determining what I can explain in greater detail (without violating any agreements with partners). I'll be back to post on that soon.
The decision to hold off on VZ Sensor comes from a mix of business and technical concerns that just take a while to sort through. One of the biggest factors, though, was that pretty late in the development process, our retail partners informed us that we would need to make a handlebar-mounted button in order for them to be able to sell it. We've sold enough Sensors and Bikes through our own website already to know that we really need to rely on retail partners going forward, so we have to take that kind of statement very seriously.
So, what are the implications of this? Well, the original design of the VZ Sensor was based on the expectation that you'd just use your handheld controllers from your VR system – your Vive controller, Gear VR controller, etc. Most people who pre-ordered VZ Sensor haven't reported any trouble with this, but (a) we do know that some folks who ordered were still confused about all the VR/PC/phone/controller stuff they needed to already own or buy from other vendors, and (b) we understand how folks could see taking a hand off the handlebars as a potential safety concern. So we're now working on manufacturing handlebar-mounted buttons. Designing, testing, and manufacturing new hardware is a pretty time consuming task on top of all the other stuff we're working on. And adding another doodad to the VZ Sensor has even broader ramifications beyond making the doodad itself, such as changing the packaging, updating the pricing to satisfy both what we can afford and what the market will find reasonable, determining what's involved with coordinating with retailers who'll sell VZ Sensor with complete VR bundles, anticipating increased technical support and bug tracking needs with more potential failure points, and so on.
Even after we get that button manufactured and new packaging printed, though, I can't say for sure we'll be able to just stick it in a box, ship it out, and call it a day. As I said, we're a 25-person team, maintaining a pretty lean startup. We know that as soon as we ramp up sales of a lower-cost product sold widely through major retailers, we need to scale our business to support that. Hiring takes time. Expanding our telemetry system to more effectively differentiate commercial use from personal use (which are charged differently and have different warranties to account for different use cases) takes time to build. Even just educating outside contractors to provide additional customer and technical support takes time, especially considering that many of our support requests aren't actually problems with our hardware or software, but problems with people's PCs, phones, and VR headsets.
Meanwhile, we're working on creating new content and features for VirZOOM Arcade, creating new content even beyond VirZOOM Arcade, fixing bugs in our live games, and supporting fitness centers that are installing VirZOOM Arcade on their commercial-grade bikes – and that's just the stuff that we're allowed to talk about publicly. We've got a lot going on.
I hope this helps provide some context for what I mean when I say that we're working on getting where we need to be to widely distribute VZ Sensor, but it'll take time. We really are actively working on it! I understand why it might feel like we could or should just sell (the original, pre-order version of) VZ Sensor to anybody who visits our website, but we just don't have the setup to sustain that on a day-to-day basis and allow us to get all the other work done that we're doing. We really do need to work with retailers to make this happen.
All of that said, we're obviously really pleased that there are so many people who are so excited to get their hands on this as soon as they can. We understand that there are devs who want development units to create VirZOOM-ready software, journalists looking for promotional units to get ahead of the curve, and home users who'd be happy to give feedback on their experience before the retail release. I'm currently working with some folks here to figure out what the logistics and hardware fees might be. If you managed to get through this wall of text and you fit into one of those categories, email me at support@virzoom.com and I'll get back to you when I know more about what our options are. For all the reasons stated above, we can't just sell through our website alongside the Bike, and I can't promise that I'll be able to get out a VZ Sensor dev, promo, or test unit to everyone who emails about it. We absolutely want to get the Sensor out to everyone who wants one in due time, though. We just want to make sure we do it right.