Just Dance 2017

Just Dance 2017

Just Dance 2017 > Player Support > Topic Details
Amoeba May 23, 2019 @ 11:10am
Game Won't start
the game won't start and Ubisoft support sucks.

read this:
https://drive.google.com/file/d/1zGfKsLjexuj70HGjfxlDcapyG6boPatl/view?usp=sharing

I want to play this game. Does anyone have any suggestions?
Last edited by Amoeba; May 23, 2019 @ 11:16am
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Showing 1-14 of 14 comments
Blk_Widow9 May 26, 2019 @ 10:22am 
Hi Amoeba,

What issue are you having with the Support team? Did you share this with them?

Thanks
warren_song May 31, 2019 @ 5:54am 
I can't play this game too. can not start the game. auto close.
Amoeba Jun 11, 2019 @ 10:26am 
I have already reached out to ubisoft support. They gave me a slew of things to try. None of those things worked.
Jack0motto Jun 11, 2019 @ 5:03pm 
I'm having the same problem, it crashes at launch and support is no help after 10 replies.

Originally posted by Blk_Widow9:
Hi Amoeba,

What issue are you having with the Support team? Did you share this with them?

Thanks

I'm having the same problem, it crashes at launch and support is no help after 10 replies.
Celti Jun 12, 2019 @ 10:37am 
Same issue here.
Celti Jun 12, 2019 @ 12:04pm 
Something finally worked for me. After trying a bunch of different options, I ended up uninstalling Uplay (not the game though) and then I downloaded the installer from the website and installed it once more.
Also did a few other things, when I uninstalled Uplay I also deleted the save files. Then when I restarted the game it gave me the option to start a new game (today's save files) or load my cloud save files (I chose the cloud save files to avoid losing any progress). You can backup your local game files just in case. Not sure if it will work for everyone, but you guys can give it a try and hopefully it will work.
CyneFox Jun 27, 2019 @ 3:27pm 
uninstall the uplay and download it from the website
Amoeba Jul 2, 2019 @ 4:31pm 
Uninstalling Uplay and downloading it from the website worked for me. Uplay is garbage.
Carcará Jul 2, 2019 @ 5:39pm 
Originally posted by Amoeba:
Uninstalling Uplay and downloading it from the website worked for me. Uplay is garbage.

It worked for me too. Thanks!
charlie34 Jul 7, 2019 @ 10:51am 
Thank you guys! It worked for me too
Lord Raven Jul 31, 2019 @ 5:33am 
Originally posted by Celti:
Something finally worked for me. After trying a bunch of different options, I ended up uninstalling Uplay (not the game though) and then I downloaded the installer from the website and installed it once more.
Also did a few other things, when I uninstalled Uplay I also deleted the save files. Then when I restarted the game it gave me the option to start a new game (today's save files) or load my cloud save files (I chose the cloud save files to avoid losing any progress). You can backup your local game files just in case. Not sure if it will work for everyone, but you guys can give it a try and hopefully it will work.
Worked, thx bro
marinabespredel Aug 28, 2019 @ 2:05am 
Originally posted by Amoeba:
Uninstalling Uplay and downloading it from the website worked for me. Uplay is garbage.
Thank you :8bitheart::8bitheart::8bitheart:
UbiBaron  [developer] Oct 29, 2019 @ 6:30am 
We're glad that you were able to get that resolved, thanks for providing the steps to resolve this Celti.

- Ubisoft Support
Saobo2 Dec 4, 2019 @ 9:39pm 
Originally posted by Celti:
Something finally worked for me. After trying a bunch of different options, I ended up uninstalling Uplay (not the game though) and then I downloaded the installer from the website and installed it once more.
Also did a few other things, when I uninstalled Uplay I also deleted the save files. Then when I restarted the game it gave me the option to start a new game (today's save files) or load my cloud save files (I chose the cloud save files to avoid losing any progress). You can backup your local game files just in case. Not sure if it will work for everyone, but you guys can give it a try and hopefully it will work.
Problem solved, finally.
Thank you very much! I should be here earlier.
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Just Dance 2017 > Player Support > Topic Details