Just Dance 2017

Just Dance 2017

@Geeky.RAT Oct 27, 2016 @ 9:26pm
Can't connect with Just Dance Controller
I had connect my laptop and phone to the same wifi, but the app wont detect my laptop even the game cant detect my phone too, had somebody have same issue like me?

Update: I had solved my issue, i tried with my friend phone with bigger screen or phone with screen resolution above 800x480 and it works fine and btw his Android OS is same like me that is Kitkat 4.4.2, so it's all about your phone screen resolution, not OS or your PC/Laptop issue, finally I know how to fix this issue, If you have phone with small resolution, I think you have to upgrade with bigger screen one hehehhe or we have to tell the app developer to fix this issue...

Update2: If it still doesn't work, make sure the game doesn't blocked by windows firewall, and try to set static IP to your computer/laptop and your phone so they can easily connected each other, and hope it help...

Note: So I just checked my phone vendor website, and there's update for my phone to upgrade into lollipop, and hope after doing this, the controller app will work...

Final: Ok guys, when I update my phone into lollipop 5.0 and then my phone become unstable, so I do factory reset on my phone, and I try to download the app again and now app works like magic! all button on main sceen are touchable, and I can't wait to play this game with my own phone, btw Thank for your help and respond into my discussion and see you in the game XD
Last edited by @Geeky.RAT; Nov 8, 2016 @ 12:04am
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Showing 1-15 of 65 comments
Ubirawren  [developer] Oct 28, 2016 @ 8:41am 
Hi RiskiAT - are you getting a specific error when trying to connect? Please make sure your phone OS has the latest updates as well. If this does not help, please contact our team at support.ubi.com.
mark | dj. Oct 28, 2016 @ 10:42am 
Same problem here.
CamiRock17 Oct 28, 2016 @ 10:54am 
Same problem, I open the app and works ok but doesn't recognize my pc (but I think it's because I use ethernet instead of Wi-fi, like phones do).
@Geeky.RAT Oct 28, 2016 @ 5:25pm 
Originally posted by RAWR:
Hi RiskiAT - are you getting a specific error when trying to connect? Please make sure your phone OS has the latest updates as well. If this does not help, please contact our team at support.ubi.com.
Problem:
- Open the game -> select smartphone as scoring -> open just dance app on my phone -> got the main screen and no changes, always spining circle at top left -> at game it still say "finding nearest phone"

My phone os is kitkat 4.2.2 and that's the latest update for my phone and I think the problem is not from my phone, maybe

CamiRock17 Oct 28, 2016 @ 5:40pm 
Originally posted by RiskiAT:
Originally posted by RAWR:
Hi RiskiAT - are you getting a specific error when trying to connect? Please make sure your phone OS has the latest updates as well. If this does not help, please contact our team at support.ubi.com.
Problem:
- Open the game -> select smartphone as scoring -> open just dance app on my phone -> got the main screen and no changes, always spining circle at top left -> at game it still say "finding nearest phone"

My phone os is kitkat 4.2.2 and that's the latest update for my phone and I think the problem is not from my phone, maybe
In the support they told me it's always wi-fi, not Ethernet, that's why.
Moonie Oct 29, 2016 @ 5:37am 
Originally posted by ⎛⎝Hasrock17 ⎠⎞:
Originally posted by RiskiAT:
Problem:
- Open the game -> select smartphone as scoring -> open just dance app on my phone -> got the main screen and no changes, always spining circle at top left -> at game it still say "finding nearest phone"

My phone os is kitkat 4.2.2 and that's the latest update for my phone and I think the problem is not from my phone, maybe
In the support they told me it's always wi-fi, not Ethernet, that's why.
If you're talking about the connected device has to be wifi, that's not true.
As I can use my desktop with ethernet and it'll still work.

You can use both Ethernet and WiFi to connect your phone to the computer.
But, while I kiiinnnddaaaa had the same issue, I want to ask, are you tapping the "Dance" button, the big green button on the app? Because that's how I fixed my issue, me being really dumb.

That's 'bout the only solution I know, I haven't had a issue since the minute I downloaded it.

(I'm using a Nexus 6 with Android 7.0 Nugat, so maybe OS might be a issue, I don't know.)
Last edited by Moonie; Oct 29, 2016 @ 5:38am
@Geeky.RAT Oct 29, 2016 @ 6:36am 
Originally posted by Moonie:
Originally posted by ⎛⎝Hasrock17 ⎠⎞:
In the support they told me it's always wi-fi, not Ethernet, that's why.
If you're talking about the connected device has to be wifi, that's not true.
As I can use my desktop with ethernet and it'll still work.

You can use both Ethernet and WiFi to connect your phone to the computer.
But, while I kiiinnnddaaaa had the same issue, I want to ask, are you tapping the "Dance" button, the big green button on the app? Because that's how I fixed my issue, me being really dumb.

That's 'bout the only solution I know, I haven't had a issue since the minute I downloaded it.

(I'm using a Nexus 6 with Android 7.0 Nugat, so maybe OS might be a issue, I don't know.)

yes, i even tapping every button on that main screen more than twice, and button that work is only "help" and I even cant "change ip manually" and "change uplay account", only 3 button below that work in "help" section, but i'm gonna try it again later and hope it works

and about OS, I think that might be a issue too :|
CamiRock17 Oct 29, 2016 @ 6:39am 
Originally posted by Moonie:
Originally posted by ⎛⎝Hasrock17 ⎠⎞:
In the support they told me it's always wi-fi, not Ethernet, that's why.
If you're talking about the connected device has to be wifi, that's not true.
As I can use my desktop with ethernet and it'll still work.

You can use both Ethernet and WiFi to connect your phone to the computer.
But, while I kiiinnnddaaaa had the same issue, I want to ask, are you tapping the "Dance" button, the big green button on the app? Because that's how I fixed my issue, me being really dumb.

That's 'bout the only solution I know, I haven't had a issue since the minute I downloaded it.

(I'm using a Nexus 6 with Android 7.0 Nugat, so maybe OS might be a issue, I don't know.)
I can Enter un the menús but when i try to connect even with my ip, still doesn't work. But just dance nos works like a charm.
@Geeky.RAT Oct 29, 2016 @ 6:47am 
Originally posted by ⎛⎝Hasrock17 ⎠⎞:
Originally posted by Moonie:
If you're talking about the connected device has to be wifi, that's not true.
As I can use my desktop with ethernet and it'll still work.

You can use both Ethernet and WiFi to connect your phone to the computer.
But, while I kiiinnnddaaaa had the same issue, I want to ask, are you tapping the "Dance" button, the big green button on the app? Because that's how I fixed my issue, me being really dumb.

That's 'bout the only solution I know, I haven't had a issue since the minute I downloaded it.

(I'm using a Nexus 6 with Android 7.0 Nugat, so maybe OS might be a issue, I don't know.)
I can Enter un the menús but when i try to connect even with my ip, still doesn't work. But just dance nos works like a charm.
yeah because just dance now use room system so you just enter the room number and then play the game
CamiRock17 Oct 29, 2016 @ 10:10am 
Originally posted by RiskiAT:
Originally posted by ⎛⎝Hasrock17 ⎠⎞:
I can Enter un the menús but when i try to connect even with my ip, still doesn't work. But just dance nos works like a charm.
yeah because just dance now use room system so you just enter the room number and then play the game
Well, now I bought an wi-fi receiver and still doesn't work.
mark | dj. Oct 29, 2016 @ 10:11am 
Originally posted by ⎛⎝Hasrock17 ⎠⎞:
Originally posted by RiskiAT:
yeah because just dance now use room system so you just enter the room number and then play the game
Well, now I bought an wi-fi receiver and still doesn't work.

And, again, same problem here.
CamiRock17 Oct 29, 2016 @ 10:32am 
Originally posted by Moonie:
Originally posted by ⎛⎝Hasrock17 ⎠⎞:
In the support they told me it's always wi-fi, not Ethernet, that's why.
If you're talking about the connected device has to be wifi, that's not true.
As I can use my desktop with ethernet and it'll still work.

You can use both Ethernet and WiFi to connect your phone to the computer.
But, while I kiiinnnddaaaa had the same issue, I want to ask, are you tapping the "Dance" button, the big green button on the app? Because that's how I fixed my issue, me being really dumb.

That's 'bout the only solution I know, I haven't had a issue since the minute I downloaded it.

(I'm using a Nexus 6 with Android 7.0 Nugat, so maybe OS might be a issue, I don't know.)
If you say the Star one, where you check yor device (PS4-XBOX One-WiiU-PC) yes, it's kinda obviously there's the thing to play.
TOG | Vulcan Oct 30, 2016 @ 2:37am 
you should allow just dance program to have access to local and public network, it has worked for me.
Control Panel > System and Security > Windows Firewall > Allow an app throw Windows Firewall

then find "ITF Techno" and check both Private and Public. then try to connect your phone, it should work.
mark | dj. Oct 30, 2016 @ 2:40am 
Doesn't work. For me, at least; my Windows firewall is always turned off.
@Geeky.RAT Oct 30, 2016 @ 7:53pm 
Originally posted by TOG | Vulcan:
you should allow just dance program to have access to local and public network, it has worked for me.
Control Panel > System and Security > Windows Firewall > Allow an app throw Windows Firewall

then find "ITF Techno" and check both Private and Public. then try to connect your phone, it should work.
I had do this before but no luck for me, I'm still upset because I can't play this game until now...
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