Team Fortress 2
TF2 freezes on retrieving server info
Hey all,

I'm now typing this out out of desperation as I've been trying to solve this issue for the past 3 months or so. My TF2 will freeze/crash/hang as soon as it hits the "retrieving server info" stage of connecting to a server.

I have tried the following with NO RESULTS:

1) Connect directly to modem instead of going through a router
2) Turning off anti-virus/firewall
3) deleting clientregistry.blob
4) verifying game files (done this like 5000x times)
5) uninstall/reinstall TF2 (done 3 times lol)

Does anyone have any ideas how to fix this? THANKS!!
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Showing 1-15 of 73 comments
› big cheeph Nov 4, 2012 @ 8:49am 
I have this problem, and sadly, I haven't found a way to fix it.
I just wait until it unfreezes and keeps loading.

I'll post back here if I find a ffix for it.
Iced Cappuccino Nov 4, 2012 @ 8:49am 
Thanks Toros - how long do you have to wait until it continues to load? I've waited up to 20 minutes before and it does not move, and even task manager shoes it as "not responding"
Harrison Nov 4, 2012 @ 8:51am 
I dont know, have you thought about your computer over-heating or not getting enough "sleep"?
K3D Nov 4, 2012 @ 8:52am 
my TF2 doesn`t respond when it says "sending client info"
Iced Cappuccino Nov 4, 2012 @ 11:24am 
Nobody knows a solution? My temps are good (running a Noctua D14) so I don't think overheating is a problem..
Medicus Qui Nov 4, 2012 @ 12:31pm 
U have to wait about 5-10 mins so just wait and see if it works
Iced Cappuccino Nov 4, 2012 @ 2:33pm 
Hey demoknights,

I've (literally) waited up to 20 minutes before and the bar doesn't move. Task manager also shows TF2 as not responding so I think it's legit frozen/crashed. Any other suggestions?
Cobalt Lightning Nov 4, 2012 @ 2:35pm 
Oh, good, I'm not alone in this.

I have ROUGHLY the same problem, my difference is my game doesn't freeze and allows me to cancel. MvM doesn't search right either, but Offline Practice kills the .exe
Slapple Nov 4, 2012 @ 2:37pm 
Judging by most of these responses, it happens to a lot of us. My PC is really old, I just wait around for a few minutes and it eventually loads.
Iced Cappuccino Nov 4, 2012 @ 2:44pm 
Google searches show that a good number of us are having these problems with slight differences (some just have to wait and it'll continue to load, some are like me and hard frozen, some are able to fix it with any one of the solutions I tried, etc etc).

To risk coming off as a ♥♥♥♥♥♥♥♥♥ I don't think it's cause my PC is old (i7 Bloomfield, GTX460 sli, etc etc).. I've been playing TF2 for years and this just started happening one day WTF!!!
Iced Cappuccino Nov 5, 2012 @ 8:03pm 
bump for any help.
sickfit Nov 12, 2012 @ 8:16am 
Ceridran Nov 12, 2012 @ 8:20am 
For me, it has a pause there. It's not "freezing." It's just doing as it says it's doing. Maybe it does kinda freeze. But just give it some time, and it'l be over. Maybe. Anyway, to close TF2 manually, you should instead close the process, not the TF2 window.
The Average Gatsby Feb 11, 2013 @ 12:20am 
I often have the same problem. Sometimes hitting cancel and trying to connect again works for me. The weird thing is, when I have to download something while the server connects (maps, materials, etc.) the server connects when the download is done, every single time
Zyroxeon Feb 11, 2013 @ 12:30am 
It happens to EVERYONE.

If you can actually click cancel while the "Retrieving Server Info" is on, then it's not working.

It's just how the game works.
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Date Posted: Nov 4, 2012 @ 8:38am
Posts: 73