Happy Customer Reputation Loss

[Particularly Pyrate]

I've been seeing this since I purchased the game. I examine a patron that is leaving my establishment and all of their comments are positive in reputation but the net reputation is negative due to how long they have remained in my tavern.

Example: Wizzard
04/09/01 - Arrived with +48
"I could drink that mead all night" +26
"Garden Salad was not bad" +15
"Runestage was so helpful" +42
"Amazing Music" +12
"Amazing Music" +20
10/11/01 - Left tavern at +25
Reputation Change by: -16

This isn't the only type of customer I have this with, it happens with every class of patron. I am doing everything right but due to their length of stay I receive negative reputation. Is this a bug? Or is there a way to tailor reputation decay at the end of each month?

[Peter]

Particularly, if you look at your final happiness, the guest has 25 which means while the services were good, you can extrapolate the guest waited way to long. Remember staying at the tavern doesn't make them angry or lose happiness, waiting for services do.

My guess is that you either have more guests than your tavern can handle or have bad queue management. The first is easy to fix (don't accept more guests than you can handle) and the second requires a bit of observation.

My first recommendation is build benches near the doors of room of interest, and keep fireplace at strategic places to keep your guests blessed.

Then, watch and observe if some part of your tavern is experiencing a bottleneck. For example, many users tend to just accept as many guests as possible, but this is a sure fire way to lose the game.

Another common bottlenecking scenario is something I call secondary bottlenecking. For example, many people think they need more tables, as there will always be guests waiting. It is a tavern afterall. The rookie mistake is to expand your tables and hiring dozen extra maidens. Sure, your table queue will go down. And it will look like you did a good move, but if you observe for another month, you will see that it will start creating another bottleneck at gyms, arcane study, and even gambling den, as the number of people pushed out from the table queue has increased. Then the accumulated wait time starts to take a good toll on the player, and then only you start to think "What have I done wrong?"

TL:DR, always know how many guests your tavern can handle and the points of bottleneck and improve it first before accepting guests out of your capacity.

[Particularly Pyrate]

Thanks for such a prompt reply!

I will keep an eye on all of those things. Thanks for your help and diligent support

[Peter]

My pleasure! Enjoy!

[Twigjack]

I don't understand how this works. I have the same issue as Pyrate, but the guests leaving have full Patience bars, no negative comments, and low happiness.

[Peter]

Twigjack, is this Endless mode? Feel free to send me a savefile to [e-mail]

and I can get to you with a definitive answer.

[Twigjack]

I didn't see your reply- No it's on regular campaign. I really need to know where that happiness is going because I'm stuck on the graveyard level. XD

[Peter]

Twig, could you try the dev build? I've made some changes to the feedback system so that it shows exactly why the guest is leaving.