Wallpaper Engine

Wallpaper Engine

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Max Aug 3, 2020 @ 4:12am
BSOD
Heya, Tim, I've got BSOD from your software, here is from Windbg:

Main .dmp file 03.08.2020:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)
An attempt was made to write to readonly memory. The guilty driver is on the
stack trace (and is typically the current instruction pointer).
When possible, the guilty driver's name (Unicode string) is printed on
the bugcheck screen and saved in KiBugCheckDriver.
Arguments:
Arg1: ffffc887fef5ac40, Virtual address for the attempted write.
Arg2: 0100000104195021, PTE contents.
Arg3: ffffc7870c4defb0, (reserved)
Arg4: 000000000000000b, (reserved)

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for dxgkrnl.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 4624

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-5LOOOHH

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.mSec
Value: 78503

Key : Analysis.Memory.CommitPeak.Mb
Value: 79

Key : Analysis.System
Value: CreateObject

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

BUGCHECK_CODE: be

BUGCHECK_P1: ffffc887fef5ac40

BUGCHECK_P2: 100000104195021

BUGCHECK_P3: ffffc7870c4defb0

BUGCHECK_P4: b

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: wallpaper32.exe

TRAP_FRAME: ffffc7870c4defb0 -- (.trap 0xffffc7870c4defb0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffc887fef5ac40 rbx=0000000000000000 rcx=ffffb78be76e007f
rdx=ffffde0cce5f2038 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8048db66075 rsp=ffffc7870c4df148 rbp=ffffde0cc5fe8390
r8=ffffc7870c4df050 r9=0000000000000001 r10=fffff80480e22930
r11=ffffba7b39200000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
dxgkrnl+0x156075:
fffff804`8db66075 0000 add byte ptr [rax],al ds:ffffc887`fef5ac40=48
Resetting default scope

STACK_TEXT:
ffffc787`0c4ded08 fffff804`81035f1f : 00000000`000000be ffffc887`fef5ac40 01000001`04195021 ffffc787`0c4defb0 : nt!KeBugCheckEx
ffffc787`0c4ded10 fffff804`80e12d00 : 00000000`00000001 00000000`00000003 ffffc787`0c4df030 00000000`00000000 : nt!MiSystemFault+0x1ae21f
ffffc787`0c4dee10 fffff804`80fec01e : ffffb78b`e76e0080 ffffc8b9`80614330 00000000`00000033 ffffc887`fee33221 : nt!MmAccessFault+0x400
ffffc787`0c4defb0 fffff804`8db66075 : ffffc787`0c4df150 00000000`00000001 00000000`0c010033 00000000`0c010033 : nt!KiPageFault+0x35e
ffffc787`0c4df148 ffffc787`0c4df150 : 00000000`00000001 00000000`0c010033 00000000`0c010033 ffffde0c`ce5f2010 : dxgkrnl+0x156075
ffffc787`0c4df150 00000000`00000001 : 00000000`0c010033 00000000`0c010033 ffffde0c`ce5f2010 ffffc787`0c4df1b8 : 0xffffc787`0c4df150
ffffc787`0c4df158 00000000`0c010033 : 00000000`0c010033 ffffde0c`ce5f2010 ffffc787`0c4df1b8 ffffc787`0c4df180 : 0x1
ffffc787`0c4df160 00000000`0c010033 : ffffde0c`ce5f2010 ffffc787`0c4df1b8 ffffc787`0c4df180 00000000`00000001 : 0xc010033
ffffc787`0c4df168 ffffde0c`ce5f2010 : ffffc787`0c4df1b8 ffffc787`0c4df180 00000000`00000001 00000000`00000000 : 0xc010033
ffffc787`0c4df170 ffffc787`0c4df1b8 : ffffc787`0c4df180 00000000`00000001 00000000`00000000 ffffb78b`e7ce0c00 : 0xffffde0c`ce5f2010
ffffc787`0c4df178 ffffc787`0c4df180 : 00000000`00000001 00000000`00000000 ffffb78b`e7ce0c00 ffffb78b`e4d4e000 : 0xffffc787`0c4df1b8
ffffc787`0c4df180 00000000`00000001 : 00000000`00000000 ffffb78b`e7ce0c00 ffffb78b`e4d4e000 ffffde0c`cc505db0 : 0xffffc787`0c4df180
ffffc787`0c4df188 00000000`00000000 : ffffb78b`e7ce0c00 ffffb78b`e4d4e000 ffffde0c`cc505db0 00000000`00000000 : 0x1


SYMBOL_NAME: dxgkrnl+156075

MODULE_NAME: dxgkrnl

IMAGE_NAME: dxgkrnl.sys

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 156075

FAILURE_BUCKET_ID: 0xBE_dxgkrnl!unknown_function

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {f2efac50-b615-9d71-0562-859929fb91ea}

Followup: MachineOwner

P.S: wallpaper32? Can I change it to 64 edition?
Last edited by Max; Aug 3, 2020 @ 4:24am
< >
Showing 1-11 of 11 comments
Max Aug 3, 2020 @ 4:22am 
MEMORY.dmp:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)
An attempt was made to write to readonly memory. The guilty driver is on the
stack trace (and is typically the current instruction pointer).
When possible, the guilty driver's name (Unicode string) is printed on
the bugcheck screen and saved in KiBugCheckDriver.
Arguments:
Arg1: ffffc887fef5ac40, Virtual address for the attempted write.
Arg2: 0100000104195021, PTE contents.
Arg3: ffffc7870c4defb0, (reserved)
Arg4: 000000000000000b, (reserved)

Debugging Details:
------------------

<Removed because of too many symbols>

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 3515

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-5LOOOHH

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.mSec
Value: 3580

Key : Analysis.Memory.CommitPeak.Mb
Value: 87

Key : Analysis.System
Value: CreateObject

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

BUGCHECK_CODE: be

BUGCHECK_P1: ffffc887fef5ac40

BUGCHECK_P2: 100000104195021

BUGCHECK_P3: ffffc7870c4defb0

BUGCHECK_P4: b

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXWINLOGON: 1

PROCESS_NAME: wallpaper32.exe

TRAP_FRAME: ffffc7870c4defb0 -- (.trap 0xffffc7870c4defb0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffc887fef5ac40 rbx=0000000000000000 rcx=ffffb78be76e007f
rdx=ffffde0cce5f2038 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8048db66075 rsp=ffffc7870c4df148 rbp=ffffde0cc5fe8390
r8=ffffc7870c4df050 r9=0000000000000001 r10=fffff80480e22930
r11=ffffba7b39200000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
dxgkrnl!DXGPRESENT::CheckVisRgn+0x125:
fffff804`8db66075 0000 add byte ptr [rax],al ds:ffffc887`fef5ac40=48
Resetting default scope

MISALIGNED_IP:
dxgkrnl!DXGPRESENT::CheckVisRgn+125
fffff804`8db66075 0000 add byte ptr [rax],al

STACK_TEXT:
ffffc787`0c4ded08 fffff804`81035f1f : 00000000`000000be ffffc887`fef5ac40 01000001`04195021 ffffc787`0c4defb0 : nt!KeBugCheckEx
ffffc787`0c4ded10 fffff804`80e12d00 : 00000000`00000001 00000000`00000003 ffffc787`0c4df030 00000000`00000000 : nt!MiSystemFault+0x1ae21f
ffffc787`0c4dee10 fffff804`80fec01e : ffffb78b`e76e0080 ffffc8b9`80614330 00000000`00000033 ffffc887`fee33221 : nt!MmAccessFault+0x400
ffffc787`0c4defb0 fffff804`8db66075 : ffffc787`0c4df150 00000000`00000001 00000000`0c010033 00000000`0c010033 : nt!KiPageFault+0x35e
ffffc787`0c4df148 ffffc787`0c4df300 : fffff804`8db00121 00000000`0c010033 ffffc787`0c4df9c0 ffffffff`fffffffb : dxgkrnl!DXGPRESENT::CheckVisRgn+0x125
ffffc787`0c4df1d8 fffff804`8db00121 : 00000000`0c010033 ffffc787`0c4df9c0 ffffffff`fffffffb ffffc8b9`80911000 : 0xffffc787`0c4df300
ffffc787`0c4df1e0 fffff804`8dc7e6ed : 00000000`00000000 ffffde0c`c5fe8390 ffffde0c`c5fe8390 00000000`00000000 : dxgkrnl!DXGCONTEXT::Present+0xdd1
ffffc787`0c4df7c0 fffff804`80fef878 : 00000000`07b30000 ffffb78b`e76e0080 00000000`07e80000 00000000`00000000 : dxgkrnl!DxgkSubmitPresentToHwQueue+0x1e3d
ffffc787`0c4dfb00 00007ffa`33252b24 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000000`07e6df28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`33252b24


SYMBOL_NAME: dxgkrnl!DXGPRESENT::CheckVisRgn+125

IMAGE_NAME: hardware

STACK_COMMAND: .thread ; .cxr ; kb

MODULE_NAME: hardware

FAILURE_BUCKET_ID: IP_MISALIGNED_dxgkrnl.sys

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {4baef1c4-80c9-3ccc-f0ef-4c23adb576f1}

Followup: MachineOwner
---------
Max Aug 3, 2020 @ 4:26am 
Main .dmp file 02.08.2020 (MEMORY.dmp not saved, sorry T_T):

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80743ff36cb, Address of the instruction which caused the bugcheck
Arg3: ffffab0b7f14e900, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 3249

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-5LOOOHH

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.mSec
Value: 44953

Key : Analysis.Memory.CommitPeak.Mb
Value: 78

Key : Analysis.System
Value: CreateObject

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

BUGCHECK_CODE: 3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff80743ff36cb

BUGCHECK_P3: ffffab0b7f14e900

BUGCHECK_P4: 0

CONTEXT: ffffab0b7f14e900 -- (.cxr 0xffffab0b7f14e900)
rax=0000000000000000 rbx=000000000000037c rcx=ffffd38955b94080
rdx=0000000000000000 rsi=ffffd38955b94050 rdi=0000000000000000
rip=fffff80743ff36cb rsp=ffffab0b7f14f300 rbp=ffffab0b7f14f420
r8=00000000ffffffff r9=7fff948d3590cb80 r10=7ffffffffffffffc
r11=ffffab0b7f14f260 r12=0000000000000040 r13=ffffd38955b94080
r14=0000000000000008 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050246
nt!ObpCreateHandle+0x4db:
fffff807`43ff36cb 4d8b6648 mov r12,qword ptr [r14+48h] ds:002b:00000000`00000050=????????????????
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: wallpaper32.exe

STACK_TEXT:
ffffab0b`7f14f300 fffff807`44019ac9 : ffffab0b`7f14f820 ffffd389`55b94080 00000000`00000000 00000000`00000000 : nt!ObpCreateHandle+0x4db
ffffab0b`7f14f4f0 fffff807`44071503 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ObOpenObjectByPointer+0x1b9
ffffab0b`7f14f770 fffff807`440712e3 : ffffa8ac`c605baa1 00000000`001fffff 00000000`772f4630 00000000`0114e804 : nt!PsOpenThread+0x213
ffffab0b`7f14fac0 fffff807`43def478 : ffffd389`55b90000 ffffd389`55b94080 00007ffc`dcecf9a0 ffffd389`55b94001 : nt!NtOpenThread+0x23
ffffab0b`7f14fb00 00007ffc`de06d344 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000000`00f4e298 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`de06d344


SYMBOL_NAME: nt!ObpCreateHandle+4db

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

IMAGE_VERSION: 10.0.19041.388

STACK_COMMAND: .cxr 0xffffab0b7f14e900 ; kb

BUCKET_ID_FUNC_OFFSET: 4db

FAILURE_BUCKET_ID: 0x3B_c0000005_nt!ObpCreateHandle

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {dcd9630c-1938-35ea-221a-7b842c7aa859}

Followup: MachineOwner
---------
Tim  [developer] Aug 3, 2020 @ 5:14am 
Hey, please have a look at our BSOD help:

https://help.wallpaperengine.io/en/crash/system.html

In your case, it looks like the graphics card crashed because it failed to read its own RAM, either due to broken drivers or broken hardware. Try to do a clean reinstallation of your graphics card drivers, if the issue persists, there may be a hardware fault.

If you don't get bluescreens while in games: This does not mean your hardware or your drivers are not broken. Wallpaper Engine may access different system resources than your games and it may run for a longer period of time which increases the chance of issues that you may not experience in games.
Last edited by Tim; Aug 3, 2020 @ 5:15am
Max Aug 3, 2020 @ 5:53am 
Trying this:
- default settings (changed only graphics options: fps and MSAA smoothing)
- wallpaper64.exe launched through shell:startup.

NOT closing this discussion
Last edited by Max; Aug 3, 2020 @ 5:57am
Biohazard  [developer] Aug 3, 2020 @ 6:02am 
Originally posted by Max:
Trying with:
- default settings (changed only graphics options: fps and MSAA smoothing)
- wallpaper64.exe launched through shell:startup.

NOT closing this discussion

Have you tried a clean re-installation of the graphics driver? I don't think the settings in Wallpaper Engine or whether it is 32 or 64 bit matters. 32 bit is faster and smaller, 64 bit is only relevant if you want to preload very large video files (1GB+) in Wallpaper Engine.

The messages you posted show this:

error code: 3b
faulting driver: dxgkrnl.sys (it is the Windows graphics interface and not Wallpaper Engine. Wallpaper Engine displays various graphics and it simply needs the driver to be stable)

If you google this, you will find that it seems to be a RAM or GPU issue: https://www.google.com/search?q=bsod+3b+dxgkrnl.sys

If reinstalling the driver doesn't help you can share this log here and maybe we can see something, assuming it's not a hardware issue though: https://help.wallpaperengine.io/en/debug/scantool.html
Max Aug 3, 2020 @ 6:42am 
>Have you tried a clean re-installation of the graphics driver?

Yep, before crash 03.08.2020, with DDU

>If reinstalling the driver doesn't help you can share this log here and maybe we can see something, assuming it's not a hardware issue though: https://help.wallpaperengine.io/en/debug/scantool.html

Scanned and It's wrote me, that It's RivaTuner's issue (RivaTunerStatisticsServer), It's installed both with MSI Afterburner.

>error code: 3b

As I understood, 0x3b appears when:

- your system has outdated GPU drivers
- overcloaked graphics card
- several software useing GPU (that's it?)
Last edited by Max; Aug 3, 2020 @ 6:45am
Biohazard  [developer] Aug 3, 2020 @ 6:46am 
Thanks.

Originally posted by Max:
Scanned and It's wrote me, that It's RivaTuner's issue (RivaTunerStatisticsServer), It's installed both with MSI Afterburner.

Try uninstalling them and see if the error occurs at all without them. Those programs modify drivers so they are capable of being a BSOD culprit, they can apply faulty clock rates and crash your GPU.

Can you still please share the log just like the guide explains? The full log includes more information than what it can automatically gather.

It would be very helpful if you could share it twice:
- right now with RivaTuner/Afterburner still installed.
- a second time after a BSOD without RivaTuner/Afterburner.
Max Aug 3, 2020 @ 7:11am 
It has some hieroglyphs, sorry

With software: https://pastebin.com/mX8ehkz7
Without software (not happen): --
Last edited by Max; Aug 3, 2020 @ 7:28am
Biohazard  [developer] Aug 3, 2020 @ 7:28am 
Thanks. Try to disable hardware scheduling in the Windows graphics settings. That's a new Windows feature and considering your BSOD mentions "DXGPRESENT" being the issue, perhaps that's the cause.

Other than that I don't see anything definitive. I would try removing the Avira anti-virus too temporarily because anti-viruses (except Windows Defender) have extreme access to anything on the system and can wreak havoc.

There also seem to be a lot of game crashes, CS:GO, Bioshock and Hello Neighbour crashing. So it may be a real hardware issue too and if nothing helps so far you may want to check your RAM and GPU.


Edit: You removed the other log and I assumed you still had a crash without Afterburner. If removing Afterburner/Rivatuner fixes the issue, then that's likely the problem. Like mentioned before, they are pretty intrusive applications and can mess up the graphics driver. You could report this to their developers because we can't do anything about them causing a BSOD.
Last edited by Biohazard; Aug 3, 2020 @ 7:31am
Max Aug 3, 2020 @ 7:39am 
>Edit: You removed the other log and I assumed you still had a crash without Afterburner. If removing Afterburner/Rivatuner fixes the issue, then that's likely the problem. Like mentioned before, they are pretty intrusive applications and can mess up the graphics driver. You could report this to their developers because we can't do anything about them causing a BSOD.

No-no, I just read this wrong:
- a second time after a BSOD without RivaTuner/Afterburner

Still testing and no BSOD
Last edited by Max; Aug 5, 2020 @ 6:32am
Max Aug 5, 2020 @ 6:35am 
Hey. Core clock is blame. Scanned my GPU through MSI Afterburner (check voltage control) and now fine (also disabled graphics sheduling for now).

P.S.: thank you devs for your patience and sorry for disturbing

Originally posted by Max:
>Have you tried a clean re-installation of the graphics driver?

>error code: 3b

As I understood, 0x3b appears when:

- your system has outdated GPU drivers
- overcloaked graphics card
- several software useing GPU (that's it?)
Last edited by Max; Aug 5, 2020 @ 6:37am
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Date Posted: Aug 3, 2020 @ 4:12am
Posts: 11