Game crash

[Courgette]

Hey guys , just bought the game , launch it and at the press start screen the game crash , any issue for you ?

[Rei]

Always ran perfectly smooth for me. Try reinstalling or closing some programs in the backround

[Sylaris]

I'm also having this problem. I tried reinstalling and restarting, nothing yet.

[TheGameBakers]

Hi! Thanks a lot for reporting the issue. We will look at that right away. So far we are unaware of this problem and we never had it in our QA test or beta test. Can you give us a bit more detail on your setup (windows version, hardware...). Thanks a lot and sorry about that crash.

[Courgette]

Ok , i found the problem , apparently it was my audio setup , my headset , a razer thing , pluged my earphones on , switched on them and the game works perfectly , had the same problem with Teamspeak . Hope it will help you guys

[Giftimusprime]

I've also been having the same problem that was solved by removing my headset. I use a razer kraken if that's any help fixing the issue

[Courgette]

Same there that was a razer kraken

[Courgette]

Ok after 3 hours of playing (amazing game btw) , decided to find a method to play with my headset , apparently the current version of razer synapse is bugged with many software and there is nothing to do about it , you just have to use another audio output.
Have fun

[bagelbaker]

Thanks for the report. It's good to know, I'll add it to the "known issues" post

[Help I'm Stranded]

Originally posted by bagelbaker:

Thanks for the report. It's good to know, I'll add it to the "known issues" post

I'd like to add that I was able to (at least for now) resolve this issue by changing the playback device audio quality to 48KHz

[Discepless]

Originally posted by Rilot:

Originally posted by bagelbaker:

Thanks for the report. It's good to know, I'll add it to the "known issues" post

I'd like to add that I was able to (at least for now) resolve this issue by changing the playback device audio quality to 48KHz

I've added you, to ask about ur way u solved this problem (._. ) Ublock me please ^^''

[errlala]

Same issue, but not with Razer Synapse. Was the Asus Sound Studio causing game to crash upon starting. Closing sound studio and removing headset before starting the game seems to fix the issue. Starting sound studio and plugging in headset after game has started works just fine

[L1]

I bought the game, and discovered I could not play, because I have no other option than to use the Razer Synapse software. So I've refunded for now, and I'm really hoping this gets fixed so I can rebuy it.

[bagelbaker]

We have a user with a Razer Kraken 7.1 Choma headset using Razer Synapse that reported this workaround => Setting audio device default format to be 2 Channel, 16 bit, 48000 Hz (initial value was 44100 Hz)
The steps in windows 7 and 10 are (not sure for others):

• right click the audio icon in the toolbar
  
• click on playback devices
  
• find the headset in the list that pops up
  
• right click and select properties
  
• find the settings in the "Advanced" Tab

[Hiku]

Same problem here, i tried to make the same audio settings but it doesnt work for me. =/
I have the Razer Kraken 7.1 (not chroma if it make any diference).