Serious Sam 3: BFE
AlenL  [developer] Apr 7, 2014 @ 8:04am
[REQUEST FOR FEEDBACK] Workshop download errors
There's this problem that some people have sometimes (and some people have it quite often, if I understand correctly), where the game just cannot properly download some workshop items and often gets Worskhop errors.

We are trying to track down the cause of that, and have consulted with Valve about it. Valve engineers asked for some more specific information about it.

If this problem is happening to you, can you please provide the following information (just reply to this thread with the info):

- Where are you located (i.e. which country, area etc)?
- What does you internet setup look like? (I.e what kind of router, do you have cable/DSL/fiber.... which provider if possible, etc)
- Do you see persistent errors with a certain file, or intermittent errors across a variety of workshop files?

Thank you all in advance for eventual feedback!
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Showing 1-6 of 6 comments
MAZUTO Apr 7, 2014 @ 1:09pm 
I have a error everytime when I try to upload my content on the workshop. Error number 16.
Country- Croatia
Internet- switched to B-net recently
Serious Sam Apr 7, 2014 @ 2:50pm 
I've played modded on both windows and linux versions of SS3. When opening a fresh install of SS3, the game says it's downloading mods, but the download doesn't progress from the starting point. Sometimes it moves a few percent before informing me that the download failed.
It takes a few days to a week until once the download proceeds normally and all subscribed items from workshop get downloaded.
Croatia; Amis Telekom
FrameRater Apr 8, 2014 @ 6:21pm 
Hello. I live in Canada. I know barely anything about Internet setups but our provider is Bell and we use a modem connected to our wall for wireless connections. I see persistent errors across many varieties of workshop items. It does seem to be most persistent on specific files when downloading multiple files at once, and I will repeatedly get errors on that one item, alas this applies to many items I have downloaded from the Workshop for Sam 3.

I'm not really sure what Internet connections have anything to do with it, not questioning Valve but the files are downloaded through Steam, and if Internet was the issue, wouldn't that be Valve's bug to fix? I think it's a Sam 3 bug because it happens when installing the mods, not downloading them. On another note addons from workshop for other games (even SSHD) seem to work just fine. SS3 is the only game I encounter these malfunctions on.
Ryason55 Apr 8, 2014 @ 6:35pm 
JuCstin, it is a problem on Steam's end. Essentially, when Steam tries to download a workshop package, if the download gets stuck for a significant amount of time (or for some other unknown reason), the download will stop, and the interface will report that the download finished. So, say you were downloading a 15MB workshop file, and it got stuck at 5MB. Before the download stops, it'd say it's 5MB/15MB. However, after it stops, it'll say it completed at 5MB/5MB... which is obviously wrong. This is where the game is left to finish the download itself, since the game knows there's missing data, but Steam won't acknowledge that since it "finished".
DEATH Apr 9, 2014 @ 3:21pm 
- USA, FL, connecting to Steam's Miami server.
- Cable provided by Brighthouse Networks, I use a wireless router from NETGEAR with a modem provided by the ISP.
- I've had this problem occur many times, often repetitively to the point where it's impossible to update numerous if not all workshop items. I've noticed that if one fails, it brings the whole thing down. Because of this bug, i have unsubscribed from all Workshop items and decided not to bother with it anymore.

Hope you guys figure this one out. (although modding isn't a concern for me)
Taylor Sherman Apr 15, 2014 @ 11:00am 
thekazuya005 - when was the last time you tried to download a workshop file? I don't see any recent errors logged for your account.
Last edited by Taylor Sherman; Apr 18, 2014 @ 11:11am
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Date Posted: Apr 7, 2014 @ 8:04am
Posts: 6