Portal > General Discussions > Topic Details
brianhaddad Jul 2, 2013 @ 6:45am
Randomly crashes after a few minutes in Windows 8?
I just got a new Windows 8 HP Envy Phoenix 800 with an NVIDIA GeForce GTX 645 Graphics Card. I've started playing Portal (and Mount and Blade Warband) several times and I get a few minutes in (sometimes up to ten minutes or so) and the system suddenly and rapidly shuts down and restarts. This does not appear to happen in Portal 2, so I'm thinking it might be a compatibility issue with older games.

I have tried excluding the game and save directories from the virus scan routine (since the crash appears to be based on time increments rather than events in the game) and I even ran the game in compatibility mode (for Windows 7, since it ran fine on my old Windows 7 computer). Nothing has seemed to help.

I haven't tried many other games yet, but I'm hoping someone will figure this out before I lose my mind.

UPDATE: See my comment in the thread. Turns out the fan over the graphics card wasn't spinning and the system was shutting down to prevent the GPU from melting. Got the fan spinning again and it's been cool since.
Last edited by brianhaddad; Aug 9, 2013 @ 2:09pm
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neopolar81 Aug 2, 2013 @ 2:44am 
I am having the exact same issues, it's happening to all games I've tried for me. I don't suppose you've discovered the reasoning for this by any chance?
Aug 5, 2013 @ 3:56pm 
So the game randomly crashes after some few minutes? Is your fps ok? To see how much fps you got type this in the console: cl_showfps 1 :p2aperture:
brianhaddad Aug 9, 2013 @ 2:08pm 
Sorry I forgot to come back with an update a week ago -- turned out that my card was overheating. Popped the case opened and found that whoever put the PC together let a power cable hang down into the fan over the graphics card, stopping the blades from spinning. I secured the cable, the fan started spinning, and everything has been cool since.
neopolar81 Aug 9, 2013 @ 6:57pm 
Thats interesting, I would look inside but apparantly it'll void the warranty. I'm having someone come out and look at it so hopefully thats the reason haha
neopolar81 Aug 10, 2013 @ 10:58pm 
Just shone a light through one of the vents, thats exactly what happened there was a wire stuck in the fan. This will be an easy fix for the support technians :/
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Portal > General Discussions > Topic Details
Date Posted: Jul 2, 2013 @ 6:45am
Posts: 5