EVERSPACE™

EVERSPACE™

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EVERSPACE™ > General Discussions > Topic Details
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rockfish_andi  [developer] Sep 19, 2016 @ 2:03am
The game won't start or frequently freezes - what can I do
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-- The game won't start - what can I do --
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(If you get an error message about some missing .dll then jump directly to step 4)

  1. Restart your computer (yes, do it!)
  2. Install latest graphic drivers (Windows) or latest macOS Updates (Mac).
  3. Start the game without Steam and with admin rights - it will probably still not start, but you might get an error message:
    In your Steam library rightclick on EVERSPACE => Properties => Local Files => Browse local files => Rightclick on Everspace.exe => Start as Administrator.
  4. Install prerequisites manually and with admin rights - might solve the problem or at least give you an error message:
    In your Steam library rightclick on EVERSPACE => Properties => Local Files => Browse local files => Go to Engine\Extras\Redist\en-us\ => Rightclick on UE4PrereqSetup_x64.exe (or _x86.exe for 32Bit Windows) => Start as Administrator.
  5. Make sure all necessary dependencies are installed:
    Please go to Start => Control Panel => Windows Update => Check for updates => Install all available updates, including optional updates(*). After the updates are installed, restart your computer. After the restart repeat this step until no more updates are available.
    Also have a look if there are any updates listed in the "Restore hidden updates" category. If so you have to solve this problem first.
    If "Searching for updates" seems to be stuck you should also have a look at this known issue with Windows Update <a href="https://forum.everspace-game.com/discussion/comment/5340/#Comment_5340">here</a>.
    Finally you can start the installation of the redistributables manually be starting "EVERSPACE\Engine\Extras\Redist\en-us\UE4PrereqSetup_x64.exe" (or _x86.exe for 32Bit systems).
  6. If you do NOT get an error message, see if there are helpful informations in the clipboard. Sometimes you still get an error message in the clipboard. Try to open a text editor and press 'Ctrl'+'V', to see if you have an error message there.
  7. See if there are helpful informations in the log files:
    Windows: Press 'Windows-Key' + 'R' => Enter %localappdata% => Press Enter => Go to RSG\Saved\Logs<br>Mac: Open Finder => Press 'Shift+Cmd+G' => Paste ~/Library/Application Support/Epic/RSG and see if there is ia folder Saved/Logs<br>open the latest .log files (if there are any).<br>On Mac please also try to start the game from the terminal and see if you get some info outputted there: Start a terminal (ctrl+space => Terminal) => enter ~/Library/Application\ Support/Steam/steamapps/common/EVERSPACE/RSG.app/Contents/MacOS/RSG -windowed
  8. If you still can't start the game please
    1. Create a new thread in the technical support subforum
    2. Write the result of *every* step (e.g. what EXACTLY happened, when you tried to install the prerequisites)
    3. Copy every error message you get in the process. Even if you can't mark the text you can still usually copy it by pressing Ctrl+C. We want the exact message! Unfortunately we see a LOT of typos when people transcribe version numbers or file names and it is very hard for us to guess what the actual version/name is. If there is no message have a look in the clipboard and the logs (see steps above). If you still have nothing write explicitly in your post , that you have no error message and nothing in your clipboard and logfiles.
    4. Specify operating system, including if its 32 or 64bit
    5. Specify your game version (if possible) and were you got it from (Steam, GOG, etc...)
    6. Specify your graphics hardware. For Mac users: Also specify your Mac model (click on (apple) => About this Mac).
      We know this can consume some time, but please understand we can't help you if we only get "Tried everything, please help!"
We do *NOT* recommend to manually add or replace single dlls in your Windows installation, as you can easily turn your system into a state where Windows thinks you have version A of some SDK while (only) some files have version B. Identifying dependency problems becomes very complicated from then on. This might have been a necessary move sometimes ten years ago, but nowadays *all* required dlls are available as part of some distributable packages with installers. If you miss a dll, find out to which distributable package it belongs to and install the complete package. Don't copy just a single .dll from the package.

(*) Of course you don't need updates like "Windows Defender Update" or Network adapter drivers, but unfortunately we can't provide a complete list of all really necessary dependencies. If you are trying to install only the absolute minimum then start with "Update for WindowsX for XXX systems", updates for C++, VC and .NET, including the "optional" updates - but you're on your own with that - the easy way we recommend is to just install all recommended AND optional(!) updates.


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-- The game frequently freezes - what can I do --
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This is a problem that seems to be common for some Unreal Engine 4 games. Open the taskbar (details), right click on the process "RSG-Win64-Shipping.exe", then define affinity, uncheck CPU 3. This seemed to work for most people.
Last edited by rockfish_andi; Apr 24, 2017 @ 5:31am
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Showing 61-67 of 67 comments
MegaSvf Jun 23 @ 3:50am 
I have no file "UE4PrereqSetup_x64.exe" or even folder \Extras\Redist\en-us\
Where I can download it?
It looks like the prereqs for the game are not being installed correctly. I too am missing the UE4PrereqSetup file. I had to manually reinstall DirectX, and that got it working.
Ravo Jul 2 @ 6:27pm 
To the Linux users:
If you launch the game only to have it do absolutely nothing it may be due to an issue in the launch script(s) found in /yoursteamfolder/steamapps/common/EVERSPACE. I use a custom folder for games on steam and trying to run it through steam accomplishes nothing. This is because the shell script doesn't get the right folder for UE4_PROJECT_ROOT. You can test this for yourself by opening a terminal set to ~ and trying to launch the shell script /your_custom_Steam_folder/steamapps/common/EVERSPACE/EverspaceWithS______Libraries.sh from there. It will complain about an error on line 6 and fail to start. If you do have this problem there's two ways to fix it.

Applying the following change to EverspaceWithS______Libraries.sh (whichever you use) should correct the issue.

Change:
UE4_PROJECT_ROOT="$(dirname "$(echo "$0" | xargs readlink -f)")"
To:
UE4_PROJECT_ROOT="$( cd "$( dirname "${BASH_SOURCE[0]}" )" && pwd )"

This line is shamelessly taken from stack overflow so it may not work for everyone. Changing it to the directory that the shell script is in the old fashion way will solve the problem as well.

UE4_PROJECT_ROOT="/your/custom/directory/steamapps/common/EVERSPACE"
onli Jul 7 @ 5:34am 
Under Linux, the game freezes frequently when sound is active. When deactivating Music and SFX it seems to run stable, but if sound is active it always freezes after some time. The music continues to play, but the game gets stuck, just a kill -9 PID can end it.
q8f13 Jul 7 @ 5:55am 
Originally posted by onli:
Under Linux, the game freezes frequently when sound is active. When deactivating Music and SFX it seems to run stable, but if sound is active it always freezes after some time. The music continues to play, but the game gets stuck, just a kill -9 PID can end it.
Exactly the same solution with me. But I'm on win8.1 with AMD FX cpu and r9 280x.
Para1lax Jul 13 @ 5:39pm 
also no extras folder for me. =(
Angelica Jul 18 @ 1:15pm 
Originally posted by Para1lax:
also no extras folder for me. =(
Same, no extras folder, i reinstalled the whole game twice, restarted computer and i'm on win 7. It worked in january, doesn't work now. Hasn't work for a couple of months.
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EVERSPACE™ > General Discussions > Topic Details