General Troubleshooting Guide

[The King]

Hey folks. I'm putting together this general troubleshooting guide to solve some of the most common issues we encounter on the forums.

My game won't run!

Try the following:
Verify your system specs
Switch to DX9 Mode
Verify your local cache
Switch to Single Threaded Renderer

I can't connect to ANY servers!

Did you get any of the following error messages?

• Server Restarting
  
• Combat log player still in world
  
• Duplicate session, please reconnect
  
• Taking too long to load structures
  
• Family sharing not allowed
  
• STEAM Auth Ticket failed basic validation k_EBeginAuthSessionResultDuplicateRequest

...then go here.

EAC isn't working for me!

Work through the EAC troubleshooting

Various Common Issues

• Hurtworld is opening on the wrong monitor

If you're still unable to resolve your issue, please make a thread with your system specifications, and your game log.

[The King]

Switching to DX9 Mode

Go to Hurtworld in your Steam Library
Right click on it, and select 'Properties'
Click on 'Set Launch Options'
Add '-force-d3d9' to your launch options
Relaunch the game

[The King]

Verifying your local cache

Go to Hurtworld in your Steam Library
Right click on it, and select 'Properties'
Go to the 'Local Files' tab
Click 'Verify Integrity of Game Cache'
Relaunch the game

[The King]

Play game with Single Threaded Rendering

WARNING: This may cause your game to run at lower FPS.
When launching Hurtworld, select the 'Play With Single Threaded Renderer' option

[The King]

Verifying your System Specifications

If your game isn't running, or is running but crashing constantly, it's possible that you don't meet the system requirements to run Hurtworld.

The minimum specifications are:

OS: Windows XP 64
Processor: 2 GHz
Memory: 4 GB RAM
Graphics: GeForce 460/Radeon HD 5850/Intel HD 4600 with at least 1024 MB video RAM
DirectX: Version 9.0c
Storage: 2 GB available space

The most common case is that people are installing Hurtworld for 32 bit.

[The King]

Connection Error Messages

Server Restarting - what it sounds like. Wait for the server to restart and connect again.

Combat log player still in world - wait ~30 seconds, and connect again.

Duplicate session, please reconnect - wait a few seconds, and connect again.

Taking too long to load structures - try connecting again. This is usually a result of a weak computer connecting to a very dense server. If it happens during play, please let us know.

Family sharing not allowed - Family Sharing has been disabled to prevent exploitation of the ban system.

STEAM Auth Ticket failed basic validation k_EBeginAuthSessionResultDuplicateRequest - Steam thinks you are already waiting on a ticket to join the server. Try logging out and back in to Steam, and join again.

[The King]

Getting your game log

One of best ways we can help is through the logfile.

On Windows and Linux it can be found here:
\steamapps\common\Hurtworld\hurtworld_Data\output_log.txt

On Mac OS, it can be found here:
~/Library/Logs/Unity/Player.log

Open a new topic under the Bug report forum. We recommend Pastebin[pastebin.com] for getting it to us, or if it's very large, zip it up.

If you restart your game in between an error happening, and sending us the log, it will be overwritten and we can't help you with it.

[The King]

EAC Troubleshooting

EAC is our anti-cheat system, which prevents hackers from using things like aimbots, ESP and other client-side cheats. Occasionally EAC can prevent you from playing Hurtworld legitimately.

Error Code 13

EAC was unable to launch Hurtworld for some reason. Ensure that you have enough free RAM. Try running Hurtworld without EAC - if you are unable to, the issue isn't with EAC but with Hurtworld. Verify your local content, and if that doesn't work, reinstall.

Error Code 19

If you get this error when launching Hurtworld, it's probably due to your antivirus detecting EAC as a potential threat and quarantining it. There's been a lot of discussion as to why EAC isn't a virus or malware, it just needs to do some things that programs typically don't do.

To fix this error, add the entire Hurtworld folder in /steamapps/ to your antivirus exceptions.

[The King]

Hurtworld keeps launching on the wrong monitor!

Yep, we know about this. It's frustrating, but unfortunately its a Unity issue. We will need to wait on them for a solution.