FINAL FANTASY XIV Online

FINAL FANTASY XIV Online

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Unable to download patch files. Error [30413], [20496].
Cannot reinstall my game, every time I get around 45ish mb downloaded I get this error. Any help?

Was forced to reinstall due to the fact the game suddenly decided it wanted to run like crap on my PC and this was the best solution I could think of.
Naposledy upravil Eckz; 7. srp. 2015 v 1.50
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Just as an fyi, Steam is not involved with this as I am running directly from the Launcher. I only reached out to the Steam community as it seems to be more responsive than anything support has had to offer thus far.

Firewall has been disabled as has any AV scanners, etc. There's basically very little running in the background.
FWIW, I've been trying to resolve this issue for a few hours, tried the port forwarding, VPN, etc. Nothing worked until I went to the main directory where the files are being installed to (in my case, 'D:/Games/SquareEnix/FINAL FANTASY XIV - A Realm Reborn', went to Properties, then Security, then the Edit button for changing permissions. At the next pop-up box, check the Full control box under the Allow header in the Permissions for Authenticated Users section (mine was unchecked), then click Apply. I reopened the launcher and started up the download again. It cruised right past the 450-480MB mark where it had been returning download errors. I'm still not done with the download but at least it is still moving, so I thought you all might want to try this step. I'm on Win10, btw.
sarusarusaru původně napsal:
FWIW, I've been trying to resolve this issue for a few hours, tried the port forwarding, VPN, etc. Nothing worked until I went to the main directory where the files are being installed to (in my case, 'D:/Games/SquareEnix/FINAL FANTASY XIV - A Realm Reborn', went to Properties, then Security, then the Edit button for changing permissions. At the next pop-up box, check the Full control box under the Allow header in the Permissions for Authenticated Users section (mine was unchecked), then click Apply. I reopened the launcher and started up the download again. It cruised right past the 450-480MB mark where it had been returning download errors. I'm still not done with the download but at least it is still moving, so I thought you all might want to try this step. I'm on Win10, btw.

Just tried this, no luck for me. :(

Just for giggles, I had another system here that I brought online with a fresh Windows 10 install. I attempted to download FFXIV one more time as a last ditch effort and it errored out right at: 540+ MB on this file: H2014.05.27.0000.0000a.patch.

I've spent the better part of a week trying to troubleshoot this and at this point I'm just going to throw in the towel. Thanks to those that helped me troubleshoot up to this point.
Naposledy upravil Pyksel; 8. lis. 2016 v 13.24
I'm honestly baffled at this point... The only thing in common with the 2 is your network/ISP. I'm.... really not sure besides messing with deleting the .exes or something...
Yup, I've tried this now on 3 different devices in the house. All fail at the exact same spot and I've even taken one of the systems and removed the router completely which means the only thing left in common IS the ISP. I've called them twice now and have been told there's nothing wrong but if I could give them evidence to support it, perhaps they may be able to dig into it further. Does anyone happen to know which IP's are used for the launcher/patching service for NA?
All I can find is 199.91.189.74 which is for the NA lobby.

To truly narrow this down you could, if possible, try at a friend's house or something and see what happens.

Edit: Ohhhh... another idea is maybe the modem. I don't know your setup off-hand but that could be a factor. Sorry for tossing so many ideas around, but gotta narrow it down :D
Naposledy upravil Frowny/Raiha; 8. lis. 2016 v 19.58
I have been having this very same issue. Everything used to work. I have 5 computers. Two of them already had the game installed and have been patching fine up until recently. Now I get this same downloading patch error on all of my computers when I try patching or doing a fresh install. I even bought a brand new laptop last week and tried installing the game from work and get the same exact error message. I've tried everything people have recommended and nothing works. It pisses me off.
Same issue.
I went the Steam Route, and kept getting hung up at 8.6Gb left to download in the launcher. I downloaded roughly 8Gb from Steam, then the launcher wants to DL another 16gb.. Weird, but ok.. After about 10 failures, I decided to check files with Steam... Look, another 7.7Gb to download? Ok, really weird.. After downloading around 16Gb from Steam, the launcher STILL wanted 16Gb.. So, I let it go and around 8.6Gb it failed again.

So, tossed everything and got the launcher straight from Square Enix.. No surprise it wants to download 24Gb.. We will see what happens.. Im 4Gb into the DL now..

Awful lot of trouble to just check out a game, thats for sure... and if Square Enix is going to offer games on Steam, you would think they would give them the most recent (at least a version that doesn't require an additional 16Gb Download - a few gigs, maybe... but 16?

Ahh well, we will see.. If it fails, Im not going to check it out. Shame, tho.. looks pretty cool.
Stopped at 8569Mb Left.. Again. So, Steam or SE's Launcher fails at the same spot. Thats too bad... Looked like a cool game.
GOnna have to break my record a bit.

If it was Steam or SE's Launcher, everyone would have the problem.

First...

gonzo1970 původně napsal:
I decided to check files with Steam... Look, another 7.7Gb to download? Ok, really weird.. After downloading around 16Gb from Steam, the launcher STILL wanted 16Gb.. So, I let it go and around 8.6Gb it failed again.

You're literally stating the problem is you keep attempting to verify the cache and start over from the beginning. There's a hundred plus posts on this forum advising you not to do this.

Don't do this.

So, tossed everything and got the launcher straight from Square Enix.. No surprise it wants to download 24Gb.. We will see what happens.. Im 4Gb into the DL now..

Awful lot of trouble to just check out a game, thats for sure... and if Square Enix is going to offer games on Steam, you would think they would give them the most recent (at least a version that doesn't require an additional 16Gb Download - a few gigs, maybe... but 16?

Ahh well, we will see.. If it fails, Im not going to check it out. Shame, tho.. looks pretty cool.

Except that makes it 100% mandatory that everyone have to download the expansion files and the DX11 files even if they don't want to use them.

Yeah, they could probably update it, however, no matter how much they put on Steam, the launcher would still need to update the rest, and every time they put up a patch, all that effort would go to waste because it'd all need to be done again.

MMOs update. Often. And yes, sometimes in huge amounts.
gonzo1970 původně napsal:
Stopped at 8569Mb Left.. Again. So, Steam or SE's Launcher fails at the same spot. Thats too bad... Looked like a cool game.

What that means is the same file is erroring out on your computer. Which likely means a corruption in your registry or fragmentation in your harddrive. I'd really recommend giving them a scrub and trying again.
Fragmentation wouldn't cause an issue other than speed.
Seraphna I appreciate you trying to help but there's a fine line between white knighting a product and making absolute claims that if X then Y. If multiple people are having the exact same issue at the exact same spot with the exact same product then clearly there's an incompatability between said product and the makeup of the machines the product is being installed to. It's not an issue with the registry, the harddrive, etc.

The issue is pretty simple as it took me almost a month to figure it out. The files are being hosted via Akamai and APNIC which your ISP is likely flagging due to P2P being a common method for which torrents are downloaded. The patch files are not all hosted on 1 server but the particular file in question IS so your ISP is likely flagging it. You need to make sure ports 443 and 80 are being forwarded as these are common ports that the launcher will use when patching.
The patched files are downloaded to your "Computer Name/Documents/My Games/ FINAL FANTASY XIV - A Realm Reborn" folder (if on Windows 10). Once each .patch file is downloaded, it will uncompress said file into your game installation directory wherever that may be on your own system.

The reason that VPN's haven't worked in the past is because most of the free ones use UDP and also have a bandwidth limit. The answer for me was to download TorGuard. Make sure the patcher is closed out completely before you star the VPN. Open up TorGuard, set it to Chicago (if you're in the US), and make sure you check TCP (this is important).

Start your download and while it will be slow, it WILL get past the file you're trying to get. Do not use Steam, you don't need to forward anything else, and you shouldn't need to scrub your registry/uninstall/reinstall the game.
Pyksel původně napsal:
Seraphna I appreciate you trying to help but there's a fine line between white knighting a product and making absolute claims that if X then Y. If multiple people are having the exact same issue at the exact same spot with the exact same product then clearly there's an incompatability between said product and the makeup of the machines the product is being installed to. It's not an issue with the registry, the harddrive, etc.

Sorry, but this doesn't change the nature of the issue or what's needed to solve it.

First, it hasn't been the exact same spot, looking over your posts, it's not only different spots, but different files.

Second, files don't work like that. Your OS determines how to read and process the files, not your hardware. If everyone in the chain isn't having a problem, just a few people, that means it's not the start of the chain.

Third, I'm not white knighting a product by refusing to accept the idea that a small group of people having issues with a file means it's the host file. IN FACT, you're about to contradict your own statement. By directly stating that it's not the hosted files or even the launcher really at fault, but interference at a connection level.

The issue is pretty simple as it took me almost a month to figure it out. The files are being hosted via Akamai and APNIC which your ISP is likely flagging due to P2P being a common method for which torrents are downloaded. The patch files are not all hosted on 1 server but the particular file in question IS so your ISP is likely flagging it. You need to make sure ports 443 and 80 are being forwarded as these are common ports that the launcher will use when patching.

The patched files are downloaded to your "Computer Name/Documents/My Games/ FINAL FANTASY XIV - A Realm Reborn" folder (if on Windows 10). Once each .patch file is downloaded, it will uncompress said file into your game installation directory wherever that may be on your own system.

The reason that VPN's haven't worked in the past is because most of the free ones use UDP and also have a bandwidth limit. The answer for me was to download TorGuard. Make sure the patcher is closed out completely before you star the VPN. Open up TorGuard, set it to Chicago (if you're in the US), and make sure you check TCP (this is important).

Start your download and while it will be slow, it WILL get past the file you're trying to get. Do not use Steam, you don't need to forward anything else, and you shouldn't need to scrub your registry/uninstall/reinstall the game.

I'd like you to take a step back and think about what you just said. You just said it's not the launcher or the host file, but an issue with the ISP and the file in how it's being recieved by the computer due to the protocols.

What you've just identified (because of what TorGuard is and how it works) is that there's literally a hangup somewhere between the ISP, a Router, a Firewall, or the Computer itself, that's causing the file to not come in completely.

TorGuard is a VPN. (A paid one. Any of the Paid VPNs I suggested on page 2 would have worked just the same.) What they do is allow the user to access and browse, download, etc, from another point, around the ISP and their other guards in place. All you've done, is essentially say that the file is in fact, coming through incomplete, but using... the exact thing that was suggested at the start of this thread... is the solution...

I only start recommending registry fixes when someone claims that VPNs didn't work. While a data limit could cause that fragmentation, the user should have noticed that the VPN's limit had been reached. If they didn't... were witholding information, what do you expect any of us to do? If they had actually given VPNs a real, genuine try, then their problem would have been solved. You just attested to that yourself.
Naposledy upravil Gabby; 11. lis. 2016 v 17.28
Seraphna, I've offered up a fix so please try to stay on topic instead of taking this personally.
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Datum odeslání: 7. srp. 2015 v 1.44
Počet příspěvků: 113