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XO_Team  [developer] Aug 24, 2016 @ 12:50am
Linking Steam and Gaijin.net accounts
Linking Steam and Gaijin.net accounts

If you previously played Crossout or have a Gaijin.net account, we recommend that you link your Steam and Gaijin.net accounts when you first start the game through Steam.If this is not done when you first start the game from Steam, then in the future you will not be able to link your accounts.
We encourage you to sign up for a Gaijin.net account if you don't have one. This will allow you to continue to use all the additional features of the game.

Here is a brief guide on how to link your Steam and Gaijin.net accounts

Two windows for linking accounts will appear on your screen.
http://steamcommunity.com/sharedfiles/filedetails/?id=1091518291
To link the accounts, enter your Gaijin.net account data in the left window and confirm that you want to link your accounts.
http://steamcommunity.com/sharedfiles/filedetails/?id=750779510
If you haven't got a Gaijin.net account or if you choose not to link accounts, you can log into the game through the right window.
Attention! If you failed to link accounts by mistake and entered the game only through Steam, but still want your accounts to be linked, we recommend that you do not make any in-game actions, especially in the market, and contact support. We will try to help you.

If you previously played ‘War Thunder’, then most likely your accounts are already linked.

All Steam users have the opportunity to link their account to the Gaijin.net service. This is required to:
  1. Contact technical support
  2. Make purchases in the Gaijin store, including game nickname change (the first change is free)
To do this, those who have no Gaijin account, need to link their e-mail to Steam:

Open game settings and click ‘Link e-mail to Steam’
http://steamcommunity.com/sharedfiles/filedetails/?id=756080864

Enter your e-mail in the box
http://steamcommunity.com/sharedfiles/filedetails/?id=756081055

Open the message that should be on your inbox. In it you will find the username and password for your Gaijin account.

The Crossout Team
Last edited by XO_Team; Jul 27, 2017 @ 1:12am
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Showing 1-15 of 26 comments
Gromvoiny  [developer] Jul 27, 2017 @ 1:54am 
(UPDATED) Gaijin Account transfer to Steam
If you played Crossout without Steam before and you want to keep your progress, you need to login with your Gaijin e-mail and password, and you can sync the progress ONLY on this first launch.

If you have some troubles with linking, please DO NOT use Steam login button and instead contact Gaijin support - https://support.gaijin.net/hc/en-us/categories/200612042-CROSSOUT

Steam login option is intended for new players and it creates new Crossout account with 0 progress. If you created such account by mistake, DO NOT play with this new account. Please contact support team and continue playing with your Gaijin account through regular launcher, this way your progress won't be lost.

Please keep in mind that due to Steam launch feedback from support team might be delayed.
Last edited by Gromvoiny; Aug 1, 2017 @ 7:00am
Krishal Jul 27, 2017 @ 2:00am 
what if we accidently did that? anyway to fix it? maybe delete crossout's files in steam folder and re-download?
Last edited by Krishal; Jul 27, 2017 @ 2:02am
Cmd Kay Jul 27, 2017 @ 2:04am 
It says "This Gaijin.net account is linked to anoather steam profile" when I try to link it and I know it's not linked to any profile.
Armynator Jul 27, 2017 @ 2:08am 
Originally posted by KrishalZ:
what if we accidently did that? anyway to fix it?

Contact the support: https://support.gaijin.net/hc/en-us (login in top right corner, then submit a new request)

If you completely lost the access to your account, you don't have to login on the website and can use this link instead: https://support.gaijin.net/hc/en-us/requests/new
Krishal Jul 27, 2017 @ 2:13am 
ok just one question, is linking to steam nesccary? can i just keep playing non-steam version without consequences?
Armynator Jul 27, 2017 @ 2:17am 
Originally posted by KrishalZ:
ok just one question, is linking to steam nesccary? can i just keep playing non-steam version without consequences?

Originally posted by Armynator:
You can keep using the launcher, there is nothing that forces you to use Steam. If you want to pay ingame using Steam however, you have to use the Steam version of the game.

Before you do that, take a look at this topic, otherwise you may get problems linking your Steam account: http://steamcommunity.com/app/386180/discussions/0/1471966894865324163/

But again: you are not forced to use the Steam version. If you are happy with the normal launcher version, you can just keep using it.
Gromvoiny  [developer] Jul 27, 2017 @ 2:35am 
Originally posted by DRAGONS123410:
It says "This Gaijin.net account is linked to anoather steam profile" when I try to link it and I know it's not linked to any profile.

You may have created linked account accidentaly when playing War Thunder before. Please contact support, they will sort it out for you.
Gromvoiny  [developer] Jul 27, 2017 @ 2:37am 
Originally posted by KrishalZ:
ok just one question, is linking to steam nesccary? can i just keep playing non-steam version without consequences?

Of course you can, you need Steam version only if you want to make purchases with Steam Wallet (and achievements).
Ryuu Jul 27, 2017 @ 2:41am 
Originally posted by Gromvoiny:
Originally posted by KrishalZ:
ok just one question, is linking to steam nesccary? can i just keep playing non-steam version without consequences?

Of course you can, you need Steam version only if you want to make purchases with Steam Wallet (and achievements).
Game page also says "Steam Trading Cards"? Which of course would require purchases through Steam for them to drop because it's f2p.
Sorry of course for such a stupid question, but if I accidentally went into Crossout via Steam and clicked the button to bind Steam, and wanted to bind my account, I can do something to get my account unbound from Steam and tied mine.
Gromvoiny  [developer] Jul 27, 2017 @ 4:12am 
Originally posted by Сергей | #DaldSerg:
Sorry of course for such a stupid question, but if I accidentally went into Crossout via Steam and clicked the button to bind Steam, and wanted to bind my account, I can do something to get my account unbound from Steam and tied mine.

We're working on abilty to relink Steam id if you created new account by mistake.
~Ormagodon~ Jul 27, 2017 @ 7:45am 
Originally posted by DRAGONS123410:
It says "This Gaijin.net account is linked to anoather steam profile" when I try to link it and I know it's not linked to any profile.

I have the same issue. Contacted support.. now its a waiting game while I miss the start of the Knights event.:nonplussed_creep:
Artuurs Jul 27, 2017 @ 8:10am 
Originally posted by Gromvoiny:
Originally posted by DRAGONS123410:
It says "This Gaijin.net account is linked to anoather steam profile" when I try to link it and I know it's not linked to any profile.

You may have created linked account accidentaly when playing War Thunder before. Please contact support, they will sort it out for you.
I have the exact same problem, i did create a Gaijin account years ago for War Thunder, before Crossout became avaivable here, i played and leveled up till around Enginner reputation 9 or so. So i have to contact support? And what do i have to tell them?
Gromvoiny  [developer] Jul 27, 2017 @ 8:53am 
Originally posted by Artuurs:
Originally posted by Gromvoiny:

You may have created linked account accidentaly when playing War Thunder before. Please contact support, they will sort it out for you.
I have the exact same problem, i did create a Gaijin account years ago for War Thunder, before Crossout became avaivable here, i played and leveled up till around Enginner reputation 9 or so. So i have to contact support? And what do i have to tell them?

So are you getting "already linked" as well? If so, then contact support and tell them what Gaijin account you're trying to use.
Artuurs Jul 27, 2017 @ 2:32pm 
Originally posted by Gromvoiny:
Originally posted by Artuurs:
I have the exact same problem, i did create a Gaijin account years ago for War Thunder, before Crossout became avaivable here, i played and leveled up till around Enginner reputation 9 or so. So i have to contact support? And what do i have to tell them?

So are you getting "already linked" as well? If so, then contact support and tell them what Gaijin account you're trying to use.
Okay, just did that.
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