Dead by Daylight

Dead by Daylight

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Auric cells not received?
I recently spent $7.20 AUD on a 500 Auric Cell pack and was charged the money from my steam account, received an email with the receipt but did not receive my auric cells in game. Can someone help me?
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Showing 1-10 of 10 comments
Jackpot Oct 12 @ 3:38am 
Give it a little bit, refresh and or restart DbD if needed.

In worse case scenario if it doesn’t come back within a few hours, contact support on BHVR’s website.
Mandy Oct 12 @ 4:17am 
If you've restarted your system and still not received the AC's, please contact Support and they can assist: https://support.deadbydaylight.com/hc/en-us/requests/new
asspokey Oct 12 @ 1:37pm 
Originally posted by Mandy:
If you've restarted your system and still not received the AC's, please contact Support and they can assist: https://support.deadbydaylight.com/hc/en-us/requests/new
do you have a rough estimate on how long it takes for them to reply back?
Originally posted by azzpoke:
Originally posted by Mandy:
If you've restarted your system and still not received the AC's, please contact Support and they can assist: https://support.deadbydaylight.com/hc/en-us/requests/new
do you have a rough estimate on how long it takes for them to reply back?

usually about 2 business weeks on average.
asspokey Oct 12 @ 1:41pm 
Originally posted by THS:
Originally posted by azzpoke:
do you have a rough estimate on how long it takes for them to reply back?

usually about 2 business weeks on average.
damn thats annoying
bean Oct 12 @ 1:45pm 
check ur steam wallet funds, maybe u didnt authorize the payment so it didnt go through
asspokey Oct 12 @ 1:50pm 
Originally posted by bean:
check ur steam wallet funds, maybe u didnt authorize the payment so it didnt go through
yeah i lost the money, got the receipt from steam and can even see it in my purchase activity on steam but still no auric cells received after 12 hours, contacted bhvr support but by the sounds of it i wont get them for another 2 weeks.
Originally posted by bean:
check ur steam wallet funds, maybe u didnt authorize the payment so it didnt go through

sorry for being off-topic but I love your demo-profile pic :)
bean Oct 12 @ 1:54pm 
sorry to hear, hopefully they sort it quickly
bean Oct 12 @ 2:24pm 
Originally posted by kitty_flakes:
Originally posted by bean:
check ur steam wallet funds, maybe u didnt authorize the payment so it didnt go through

sorry for being off-topic but I love your demo-profile pic :)
ty
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Date Posted: Oct 12 @ 3:34am
Posts: 10