STORE COMMUNITY ABOUT SUPPORT
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You may have experienced a 24-hour delay, if you have tried to make multiple purchases in a short space of time.
As you have since waited a full 24 hours and you are still unable to purchase any credits/items for the game, please check the following steps known to help >>
FIX 1: If using a VPN, please disable this before making a purchase, please make sure to also use the correct currency for your location
FIX 2: Make sure your game has been fully updated and your game launcher
FIX 3: When attempting the purchase, have you selected the correct payment method, and have you ticked the 'terms of purchase' options if any are displayed?
FIX 4: Are you able to purchase any other credit amounts at all, or are all credit amounts not working for you?
FIX 5: Delete your temporary cache files in your game launcher, which may be using up memory and causing issues with this purchase >
Ubisoft Connect > https://www.ubisoft.com/help?article=000061966
Steam > https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F
FIX 6: Instead of using the in-game store, please purchase from our Ubisoft Store website. These credits will be available in all PC versions of the game, Connect, Steam and Epic > https://store.ubi.com/
FIX 7: Purchases can be affected by what Steam Store Country you have listed on your Steam account page. Please use this URL link to check you have the correct country selected for your current location >> https://store.steampowered.com/account/change_country/:
FIX 8: In case the issue is caused by the game launcher's overlay, try enabling the Steam overlay and try disabling your Ubisoft overlay, then attempt to make a purchase. Next try disabling the Steam overlay and enabling the Connect overlay, then attempt the purchase again >
Steam overlay options > https://help.steampowered.com/en/faqs/view/3978-072C-18DF-FBF9
Ubisoft overlay options > https://www.ubisoft.com/en-gb/help/article/000064954
Fix 1: I don't have a VPN.
Fix 2: The game is fully updated.
Fix 3: I selected the correct payment method, the only option for me is steam, and i ticked the 'terms of purchase' option.
Fix 4: Can't purchase any other credit packs.
Fix 5: Did both.
Fix 6: Can't do that because i already added the money to steam, the way i always purchased credits since 4 years.
Fix 7: I have the correct country selected, every other purchase on steam works.
Fix 8: If i turn off the ubisoft connect overlay the currency tab doesn't even work, when i turn off the steam overlay it still gets stuck on redirecting, then the tab closes and nothing happens.
Isn't it because of the server degradation that is happening at Ubisoft?..
Thanks for getting back to us, apologies for the delay!
The degradation may have played a role, yes.
How are you getting on?
Have you since been able to make the purchase or are you still having issues?
- Ubisoft Support
Purchased the currency on the Ubisoft website, the ingame store for currency still doesn't work for me.
Thanks for the update Dubi._., glad to hear that's worked for now.
Could you please contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] so we can take a closer look at your account and see why you may not be able to purchase via the in-game store?
- Ubisoft Support