Tom Clancy's Rainbow Six Siege

Tom Clancy's Rainbow Six Siege

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Year 4 Pass is GONE
Dear supports,
I'd bought 16K credits in Uplay store, and by terms of some Christmas sale or something, I've got Year 4 Pass. Then a few days ago it was taken away, yet Volcano skin and charm remained on the account. I left a ticket on UbiSupport, the response was:

"Hello,
Thank you for contacting Ubisoft support.
You recently contacted us regarding a missing season pass for Rainbow Six: Siege. By checking your account information, I can confirm that the season pass for Rainbow Six: Siege has been revoked from the Steam app.
To solve this situation, you need to contact Steam support:
https://help.steampowered.com
If you have any further questions, please let us know and we will be happy to assist you.
Respectfully,
Nikita
Ubisoft support service".

It seems like all supports are saying the exact same thing to everyone, both Russian and global ones, and everyone is mad.

I went to Steam, but it keeps sending me back to Ubisoft Support. I really would like to get my Year 4 Pass back, because the amount of money that was spent on these credits is pretty high.
I hope this is a bug though, the bug which needs to be fixed :D
Valve Ubisoft, please fix :47_thumb_up:

I hope i didn't take much of your time.
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Showing 1-11 of 11 comments
Ubi-Bandicoot  [developer] Mar 14 @ 5:35am 
Hey,

Can you send me your case number so I can check it out? Thanks :)

- Ubisoft Support
A lot of people seem to be having this problem. The companies just keep playing Ring a Ring o' Roses, and neither side gets any help.
k4ster Mar 14 @ 5:55am 
08274613
The whole dialogue is in Russian though, but I guess your fellow Google Translate will help you out :D
Thanks for the response, and have a nice day!
Ubi-Litten  [developer] Mar 16 @ 9:31pm 
Hi there, thank you for your patience regarding this issue and apologies for the delay in responding to this post. I have checked the details of the ticket number you have provided and can see you are currently working to resolve this with our support team directly. While we would not be able to discuss specific details of your query oh these forums, please rest assured we will try to get this resolved as soon as possible. Apologies for any confusion or inconvenience this may have caused.

- Ubisoft Support
I have the same problem too i lost my year 4 pass and asked the ubi support they said that the year 4 was revoked by steam ask steam support but steam is directing me back to ubi support so how to solve it? I just want to know why it is being revoked the steam didn't give any info about it
Last edited by OnyxSenpai; Mar 18 @ 12:01pm
uglygod Mar 18 @ 11:31am 
У меня сегодня пропал сезонный пропуск, кому я могу написать по поводу данной проблемы?
OnyxSenpai Mar 18 @ 12:05pm 
Originally posted by uglygod:
У меня сегодня пропал сезонный пропуск, кому я могу написать по поводу данной проблемы?
Вы купили его на стороннем сайте?
uglygod Mar 18 @ 12:21pm 
Originally posted by OnyxSenpai:
Originally posted by uglygod:
У меня сегодня пропал сезонный пропуск, кому я могу написать по поводу данной проблемы?
Вы купили его на стороннем сайте?
да, на 5mmo
OnyxSenpai Mar 18 @ 12:33pm 
Originally posted by uglygod:
Originally posted by OnyxSenpai:
Вы купили его на стороннем сайте?
да, на 5mmo
Я использую Гугл переводчик. Тогда это удалено STEAM. Из-за мошеннической деятельности. Свяжитесь с вашим поставщиком 5mmo. у меня та же проблема. Я связался с моим поставщиком. Они сказали, что попытаются помочь с этим. Но это не гарантия возврата 100%.
My Year 4 pass has disappeared too =(
OnyxSenpai Mar 18 @ 12:40pm 
Originally posted by k4ster:
Dear supports,
I'd bought 16K credits in Uplay store, and by terms of some Christmas sale or something, I've got Year 4 Pass. Then a few days ago it was taken away, yet Volcano skin and charm remained on the account. I left a ticket on UbiSupport, the response was:

"Hello,
Thank you for contacting Ubisoft support.
You recently contacted us regarding a missing season pass for Rainbow Six: Siege. By checking your account information, I can confirm that the season pass for Rainbow Six: Siege has been revoked from the Steam app.
To solve this situation, you need to contact Steam support:
https://help.steampowered.com
If you have any further questions, please let us know and we will be happy to assist you.
Respectfully,
Nikita
Ubisoft support service".

It seems like all supports are saying the exact same thing to everyone, both Russian and global ones, and everyone is mad.

I went to Steam, but it keeps sending me back to Ubisoft Support. I really would like to get my Year 4 Pass back, because the amount of money that was spent on these credits is pretty high.
I hope this is a bug though, the bug which needs to be fixed :D
Valve Ubisoft, please fix :47_thumb_up:

I hope i didn't take much of your time.
The thing is STEAM detected as suspicious of fraudulent activity that is why they revoked it i think. Mine got revoked too so i asked on STEAM support team why it is got revoked maybe they will give answer. Must solve this issue or more will come.
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Showing 1-11 of 11 comments
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