Game crashes everytime I try to watch a match replay

[Memo]

Title. I dont do anything else. the game tries to load the replay but it gets stuck on the blue screen and then instantly crashes.

Does anyone know a solution to this?

[Ubi-WheelyDuck]

Originally posted by Memo:

Title. I dont do anything else. the game tries to load the replay but it gets stuck on the blue screen and then instantly crashes.

Does anyone know a solution to this?

Hey Memo,

Thank you for kindly reaching out, sorry to hear that you encounter a crash any time you try to watch a replay.

To rule out some common causes I have some tips I would advise trying below:

- Ensure your PC meets all system requirements [www.ubisoft.com]
- Try to have both the game and Ubisoft Connect and Steam on the same drive
- Add Ubisoft Connect and the game to your anti-virus/firewall whitelist
- Complete the steps in our dedicated troubleshooting guide [ubi.li]

Should this persist, would it be possible to share your system specs?

Many thanks

[Memo]

yes the problem still persists.
I have an update, two days ago i shared the match replay with a friend and he had the same problem as me, his game crashed. and that same day i tried opening a different replay and it didnt crash. Am starting to believe the problem is with that only match replay for some reason. Even thoug there isint anything in particular, its just a normal ranked match

Anyway here are my specs

Name Microsoft Windows 11 Home
System Manufacturer HP
System Model HP Pavilion Gaming Laptop 15-dk1xxx
Processor Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz, 2496 Mhz, 4 Core(s), 8 Logical
Installed Physical Memory (RAM) 16,0 GB
Total Physical Memory 15,8 GB
gtx 1650 4gb vram

thank you in advance for herlping