Airships: Conquer the Skies

Airships: Conquer the Skies

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Zarkonnen  [developer] Jul 10, 2016 @ 5:48am
Troubleshooting and Bug Reporting Guide
Computers are complicated beasts. The game may not work correctly on your computer. This guide contains things to try to fix it on your own and known incompatibilities.

If you can't get the game to work, please do get in touch with me via email ( zarkonnen@gmail.com ), Discord, or Steam chat. If your computer meets the specs, I want the game to be able to run on it. Whether the problem is ultimately with your machine or with a bug in the game, I want to get to the bottom of things in all cases.

If we really can't get it to work, remember that you can refund the game. If you're outside the automatic refund period but specify that the game doesn't work, this is usually enough to get a refund.

Mods
Note that using mods may cause the game to slow down or crash. Do let me know if you're having problems caused by a mod, but in some cases the fix may be "don't use that broken mod then".

Multiplayer disabled notice
If you see a notice saying "Multiplayer disabled due to altered data files. Reinstall to fix." and reinstalling doesn't work, do the following:
  • Go to the game's install directory. To find it, right-click on the game in Steam, choose "Properties", choose the "Local Files" tab in the window that appears, and click "Local Files". This will open the install directory.
  • Uninstall the game through Steam.
  • Delete any remaining items in the install directory.
  • Install the game through Steam.
Note that your saved games and ship designs are stored elsewhere and not affected by reinstalling.

Intel HD Graphics Cards
The game is not compatible with Intel HD 2000 / 3000 graphics cards under Windows 10. Intel does not support that combination of hardware and operating system: https://www.intel.com/content/www/us/en/support/articles/000005526/graphics-drivers.html

Known Issues
Mac support for Steam workshop is currently disabled.

Some high-DPI screens can cause clicks to be offset from where I should be. Enable using the system cursor to work around this.

Kaspersky Internet Security 2018 previously flagged the game, but should no longer do so now if you have up-to-date definitions.

Troubleshooting if the game is crashing or failing to launch
  • Try reinstalling the game.
  • Make sure your graphics card drivers are up to date.
  • Plays.tv and Raptr are known to cause the game to crash. If your computer is running either of them, turn them off or uninstall them. Note that some computers come bundled with this software, so it may be active on your machine even if you did not install it yourself.
  • Try running the game using System Java.
  • On Linux, make sure you have the xorg-xrandr package installed.
  • Try running the game by opening the install folder, right-clicking on "game.jar" and choosing "Run with Java Runtime" or similar. To open the install folder, right-click on the game in your Steam library, choose "Properties", to to the "Local Files" tab, click "Browse Local Files...". Note that you have to install Java on your computer for this step to be available.

Troubleshooting if the game window appears in odd places or is unable to go fullscreen
  • On Windows, right-click on Airships.exe in the install folder, select "properties", choose the "compatibility" area and check "Disable display scaling on high DPI settings".

Getting Help
If you are unable to get the game to work properly, please contact me[gmail.com]. Please include the following information if possible, as it will make diagnosis a lot easier. Remember that the game works fine on *my computer*, so I really need this information to figure out what's going wrong on yours.

Windows
  • Your operating system version and graphics card type.
  • The log file from %APPDATA%\AirshipsGame\log.txt. To open APPDATA, open the start menu, type "%APPDATA%", and hit enter.
  • Any files starting with hs_err from the install folder.
  • Immediately after the game has crashed or failed to launch, go into the Event Viewer, and copy any errors logged in the "Application" category. To open Event Viewer, open the start menu, type "Event Viewer", and hit enter.

Mac
  • Your operating system version and graphics card type.
  • The log file from ~/Documents/AirshipsGame/log.txt. To find it, go to your home folder, open Documents, then open AirshipsGame.
  • Any files starting with hs_err from the install folder.
  • Immediately after the game has crashed or failed to launch, go into the Console, and copy the last ten log lines or so. To open the Console, hit command-space, type "Console" and press enter.

Linux
  • Your operating system version and graphics card type.
  • The log file from ~/.airshipsgame/log.txt.
  • Any files starting with hs_err from the install folder.
  • Try launching the game directly from the command line. Include any messages printed out.
Last edited by Zarkonnen; Oct 23, 2020 @ 1:16am
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Showing 1-15 of 449 comments
hermes Jul 10, 2016 @ 8:21am 
Where should we report bugs in general? Just the forum here or do you have some sort of bug tracking portal where we can report them?
Zarkonnen  [developer] Jul 10, 2016 @ 8:24am 
The forum here works fine. :)
hermes Jul 10, 2016 @ 9:11am 
Ok cool. And what about things that are softer than true 'bugs' such as look-and-feel QA type stuff, feature requests and the like? Still this main General Discussion forum?

I am a QA-type person and will readily dump my observations in there if you'd like, but would rather not clog things up.
Zarkonnen  [developer] Jul 10, 2016 @ 11:42am 
Yep, for anything short of a crash, including look-and-feel and feature requests, posting on this forum is highly appreciated.
JOKER_Reloaded Jul 11, 2016 @ 8:03pm 
http://steamcommunity.com/sharedfiles/filedetails/?id=722812034
When I order a bomber to cease fire, it seems continue loading bombs into bomb bay (no motion), then drop 3-4 bombs per time when open fire, until "loaded" bombs depleted. You can see a ship with one bomb bay drop 3 or 4 bombs in my screenshot.
Zarkonnen  [developer] Jul 12, 2016 @ 12:01am 
Oo, interesting. Thanks for the report.
cataclysm Jul 12, 2016 @ 8:58am 
Originally posted by 重装JOKER:
http://steamcommunity.com/sharedfiles/filedetails/?id=722812034
When I order a bomber to cease fire, it seems continue loading bombs into bomb bay (no motion), then drop 3-4 bombs per time when open fire, until "loaded" bombs depleted. You can see a ship with one bomb bay drop 3 or 4 bombs in my screenshot.
"Feature"
JOKER_Reloaded Jul 13, 2016 @ 10:19pm 
OK, I found another bug, or trolling feature in multiplayer.

Ship AI don't target disarmed target when other target are firing at them, even when they are manually ordered to do so, so one player can use unarmed boarding ship or blocker ship for trolling, effectively.

One other player use a bunch of unarmed boarding ship and a very heavy armored fort in a 5000pt battle. I myself use some blocker ship to stop boarding ship, and we found that cannons can't target these unarmed ship at all when my cruisers or his fort is in range.

Another problem is also about target priority. When firing at heavy armored target, ship AI goes for struct, as struct have less HP. This feature make some building almost invincible, they can use a bunch of struct as a huge cannonball sponge.

During said battle I managed to ground his boarding ships, but my cannon cruisers wasted lots of ammo on said "struct sponge", so when they run out of ammo, they only caused slight damage on building's main body.
Last edited by JOKER_Reloaded; Jul 13, 2016 @ 10:34pm
JOKER_Reloaded Jul 16, 2016 @ 8:30pm 
http://steamcommunity.com/sharedfiles/filedetails/?id=726045171
Unarmed ship trolling in multiplayer. By the bullet trail, you can see my ship is firing at a small building on the other side of the map when the troll ship is ramming. You can see this ramming ship use struct to ram to take advantage of this bug.
Last edited by JOKER_Reloaded; Jul 16, 2016 @ 8:52pm
Snuggery Jul 23, 2016 @ 9:11am 
Hi.. I made a mod and now i cannot remove it, there is no X next to mine or any other mods they are all just stuck there. This really sucks, as I need to edit the mod but can't since it just keeps reloading the one 'stuck' there.
Zarkonnen  [developer] Jul 23, 2016 @ 2:20pm 
So you get rid of mods you subscribed to by unsubscribing to them. And if in doubt, you can delete the "mods" and "steam" directories in your AirshipsGame directory, and that will reset things. (See above for how to find that.)
Snuggery Jul 23, 2016 @ 10:49pm 
Thanks for responding. But, there is no steam or mods folders in my airships directory. All the ships I have made and the mod i made are nowhere to be found on my PC, but show up in my game.

It is really frustrating. And weird.

Going to reinstall.
Zarkonnen  [developer] Jul 24, 2016 @ 12:04am 
Note they wouldn't be in your install directory, they'd be in %APPDATA%\AirshipsGame!
Snuggery Jul 24, 2016 @ 6:10am 
Thank you:steamhappy:
edwin gibson Jul 31, 2016 @ 12:00pm 
So There is a Bug that if a airship has Zero movement. Like for the Floating islands mods.
If you tell that ship(by accident or on purpose) to leave a settlement. They are stuck above that settlement. And can't even re-land. :(

My suggestion for this problem is to make a small landing circle around every settlement. That allows ships with no movement speed to be able to re-land. The circle wouldn't have to be very big. Since ships with no movement are right on top of the settlement when they try to move.
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Date Posted: Jul 10, 2016 @ 5:48am
Posts: 449