DARK SOULS™ II: Scholar of the First Sin

DARK SOULS™ II: Scholar of the First Sin

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Sifoklis Oct 20, 2015 @ 11:49am
"Can't connect to Dark Souls II server"
So I played DS2: SotFS for like 25 hours, then I took a break for a day or two, and after I got back, when I tried to start the game and it said "connecting to Dark Souls II server" after a few seconds the "Failed to connect to Dark Souls II server" message appeared. At first, I though that the servers may be under maintenance, but 5 days later (tried every day to connect) the messege would still appear. So I contacted bandai namco service and after 3 weeks (nice timing) I would get a few suggestions like forwarding ports and so on... I tried everything: forwarding the ports, re-installing steam, re-installing DS2 SotFS, but nothing helped. If you have any suggestions what to do (I have read the forums and some people have had this issue before, though no one actually wrote the solution (if there is one)) please help me, I wanna go and PvP ASAP!!! :D A few notes: I am NOT soft-banned - that was assured by bandai namco service, and Dark Souls and Dark Souls II are still able to connect to the servers, its just Dark Souls II: Scholar of the First Sin that's acting a lil' ♥♥♥♥♥♥...
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Showing 1-15 of 15 comments
TrueArchery Oct 20, 2015 @ 12:17pm 
Dark Souls and Dark Souls 2 servers have nothing to do with the SotFS servers. Just to clarify that. However, I don't know why you can't connect...
That Gay Furry Oct 20, 2015 @ 1:18pm 
i cant connect either
That Gay Furry Oct 20, 2015 @ 1:19pm 
i try to play today and tells me it cant connect to server try http://www.namcobandaigames.com/support
Sifoklis Oct 20, 2015 @ 1:25pm 
Originally posted by TheSecretSword:
i try to play today and tells me it cant connect to server try http://www.namcobandaigames.com/support

yup, already tried :) here, I'll give you the full answer:

Thank you for contacting Bandai Namco's Technical Support and Warranty Department.

We apologize for the inconvenience. However, the online features for Dark Souls II is working as intended and restrictions for violating the EULA will not have your connection blocked in this manner. This is generally caused by network issues, custom settings/restrictions on the router/modem, and/or issues/limitations on the ISP end (this generally applies to users outside of the North American region). The game uses dedicated servers for matchmaking only and the stability of your online experience is still dependent on your network. We recommend forwarding the ports listed below to improve your connection to the Dark Souls II online service and the PSN service:

Windows(DX11) Ports
TCP : 27014~27050, 50001, 50031
UDP : 27000~27030, 3478, 4379, 4380, 50000~50004


What you would need to do is access your router from your computer and input the ports listed above to open them and allow incoming connection. In case you aren't too familiar with this method, we would recommend contacting the manufacturer of your router/modem itself as they would be better able to assist you with the specifics behind your device.

If port forwarding alone does not resolve this issue, please check your router's/modem's configuration as some have built in Firewall settings that can be turned on/off. Please make sure the Upnp setting on the router is enabled as well. Also, if your router has an option for NAT filtering and it is set as secured/restricted, please change this to Open. We would also recommend checking the post made by the user Nanako in the link below for additional configuration options on your router.

http://forums.bandainamcogames.com/showthread.php?270-DS2-I-can-be-summoned-But-I-can-t-Summon-another-player-%28PC%29/page3&highlight=player

We also recommend contacting your Internet Service Provider (ISP) to inquire if there are any Firewalls set up on your connection by default and check your current NAT Type (Type 1 recommended) as having a Type 2 or 3 connection can prevent you from connecting to the servers. We would also recommend checking to see if the ports listed are blocked by default on the ISP end as well.

We also recommend checking to make sure you don't have any other devices accessing your network as having multiple devices/items can cause network issues as well( Laptops, Computers, Tablets, smart phones, etc.) Additionally, we recommend checking the configuration of your Network Security as it may be a type that has increased security/restrictions as well.

Checking to make sure your Router's Maximum Transmission Unit isn't restricted or reduced is important as well as there is a possibility that this is restricting the outgoing connection and preventing you from connecting/communicating with the servers. (we were informed to set this value around 1492 or higher from other users who have responded back)

We would recommend refreshing your Steam files (https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638) as it's possible it may be something caused by a file on Steam. We also received a few recommendation from other users to try this particular workaround via Steam for Network Issues as well(https://support.steampowered.com/kb_article.php?ref=4487-YUOC-6922).

We would also recommend checking your active programs in the Task Manager as we had reports of random programs which conflicted with this title (ex: traffic limiter application called NetBalancer) and there is a possibility that one of those programs may be running in the background and preventing you from playing online.

Finally, we have also received reports from other players that Anti-Virus programs(some users recommend uninstalling Norton from their PC), Windows Defender(common cause for many users), and PC Firewalls (separate from router/modem firewalls) have blocked some users from connecting and would recommend checking to make sure these programs are disabled as well.

There has also been cases where some users require additional time to connect to the servers. Whenever you try to log in, please select the OK option when you are unable to connect to the server as some users have been able to connect by selecting the OK (Retry) option multiple times at the Start Menu.


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Please try out our Free To Play titles by clicking on this link for more information:
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Broguduruk Oct 20, 2015 @ 1:44pm 
Not work solution?
Sifoklis Oct 20, 2015 @ 8:47pm 
Originally posted by 1UP Faders:
Not work solution?

nope, as I said, I did try to forward the ports 'n stuff, but nothing helped. It's like 2 months without DS2: SotFS >.<
That Gay Furry Oct 20, 2015 @ 11:51pm 
i just restarted my modem and router and it is fine now
Sifoklis Oct 21, 2015 @ 8:24am 
Originally posted by TheSecretSword:
i just restarted my modem and router and it is fine now
Nah, didnt help me... God thats frustrating... 2 months trying to log in every day!!! ♥♥♥♥♥♥♥ FROM SOFT THIS AINT EVEN FUNNY! >.<
DUUUUUUUUDZZZZZ Apr 10, 2016 @ 12:30pm 
Originally posted by Go away foul demon!:
Originally posted by TheSecretSword:
i just restarted my modem and router and it is fine now
Nah, didnt help me... God thats frustrating... 2 months trying to log in every day!!! ♥♥♥♥♥♥♥ FROM SOFT THIS AINT EVEN FUNNY! >.<
Bro I have the same ♥♥♥♥♥♥♥ problem with both DS1 and DS2 this annoys the ♥♥♥♥ out of me and my old account so I decided to ditch it, having a VAC ban might be the cause I thought after regretting my hacking in Cod MW2. So I got this one and now I am ♥♥♥♥♥♥♥ scared for the release of DS3 becuase of this issue. Have you gotten any progress? Love to hear from you
Sifoklis Apr 10, 2016 @ 12:49pm 
Originally posted by ProVidDump:
Originally posted by Go away foul demon!:
Nah, didnt help me... God thats frustrating... 2 months trying to log in every day!!! ♥♥♥♥♥♥♥ FROM SOFT THIS AINT EVEN FUNNY! >.<
Bro I have the same ♥♥♥♥♥♥♥ problem with both DS1 and DS2 this annoys the ♥♥♥♥ out of me and my old account so I decided to ditch it, having a VAC ban might be the cause I thought after regretting my hacking in Cod MW2. So I got this one and now I am ♥♥♥♥♥♥♥ scared for the release of DS3 becuase of this issue. Have you gotten any progress? Love to hear from you

Actually yes :) I had nooo idea of what to do, so finally I decided to do some cheeky stuff and made a pc recovery... That reinstalled everything, including all of my games, files etc... in the end, on my brand "new" and empty computer, I installed DS2 SotFS and guess what, the connection succeeded :D It could not have been a vac ban, since, well, I never got one :D and as I said, the problem only applied to DS2 SotFS, not a single other game, even DS2 (not the scholar of the first sin release)
DUUUUUUUUDZZZZZ Apr 10, 2016 @ 1:02pm 
Originally posted by Go away foul demon!:
Originally posted by ProVidDump:
Bro I have the same ♥♥♥♥♥♥♥ problem with both DS1 and DS2 this annoys the ♥♥♥♥ out of me and my old account so I decided to ditch it, having a VAC ban might be the cause I thought after regretting my hacking in Cod MW2. So I got this one and now I am ♥♥♥♥♥♥♥ scared for the release of DS3 becuase of this issue. Have you gotten any progress? Love to hear from you

Actually yes :) I had nooo idea of what to do, so finally I decided to do some cheeky stuff and made a pc recovery... That reinstalled everything, including all of my games, files etc... in the end, on my brand "new" and empty computer, I installed DS2 SotFS and guess what, the connection succeeded :D It could not have been a vac ban, since, well, I never got one :D and as I said, the problem only applied to DS2 SotFS, not a single other game, even DS2 (not the scholar of the first sin release)

Damn, you lucky cheeky basterd, should maybe do that myself but my issue is different from yours, doubt it helps now been feeling kind of helpless lately.
That Gay Furry Apr 10, 2016 @ 1:14pm 
why you people in the void of the forums da faq :neilfacepalm:
DUUUUUUUUDZZZZZ Apr 10, 2016 @ 1:16pm 
Originally posted by 秘密の剣 (TheSecretSword):
why you people in the void of the forums da faq :neilfacepalm:
Because issues happen to multiple people my firend and I am enjoying the fear of not getting to play DS3 online on its release date, I would rather get my ♥♥♥♥ cut off to be frank with you.
That Gay Furry Apr 10, 2016 @ 1:18pm 
i gotta wait till wed to play ds3 so ¯\_(ツ)_/¯
DUUUUUUUUDZZZZZ Apr 10, 2016 @ 3:18pm 
Originally posted by 秘密の剣 (TheSecretSword):
i gotta wait till wed to play ds3 so ¯\_(ツ)_/¯
Bro that ♥♥♥♥ grows on trees where I live, silver ♥♥♥♥ too, I am going to trip to ds3 like a mofo and thats not gonna be a good trip since I cough like I just started smoking for the first day, but waking up to having kids running around calling me daddy and a faded recolection of ♥♥♥♥♥♥♥ donald trumps sister won't be that bad.
Last edited by DUUUUUUUUDZZZZZ; Apr 10, 2016 @ 3:18pm
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Date Posted: Oct 20, 2015 @ 11:49am
Posts: 15