F.A.Q. and Technical Support

[Ferox]

1. Where can I purchase Cossacks 3?

You can buy the game on our official website www.cossacks3.com or by visiting our Steam store page

2. When will you release Mac & Linux versions of the game?

We are putting finishing touches on Mac & Linux versions of the game, they will be available on March 15, 2017.
3. Do I need to buy the game for other platforms if I already have a Windows copy?

No. Once you purchase Cossacks 3, Steam will provide you with version for every OS (Mac, Linux and Windows).

4. Can I play with my friends that use different OS?

Yes! The game is crossplatform and has one multiplayer lobby for every system.

5. When will you add an endgame statistics screen?

We’ll implement it before the end of October.

6. Will Cossacks 3 feature 18th century naval units?

We are considering adding them to the game.

7. The game is too hard. An AI annihilates me even on Normal difficulty!

Later we will add an easier AI options to the game.

8. What nations will you add to the game in the future?

Initially we’re going to add the following nations: Denmark, Netherlands, Piedmont, Saxony, Bavaria, Switzerland, Hungary and Portugal. In the future we plan to add completely new to the Cossacks series nations.

9. What is the construction queue limit for peasants?

Currently, you can queue construction of up to 6 buildings. We’re going to increase this limit in the coming updates.

10. I don’t get Steam achievements even if I meet all of the requirements. What should I do?

Contact us via email at [e-mail] and attach your profile.dat to the letter. You can find it in your profile folder, that’s located at C:\Users\%username%\Documents\cossacks\profiles\%profilename%\profile.dat.

11. What should I do if the game does not accept my email and password, that I previously registered for the multiplayer mode?

Contact us via email at [e-mail] and attach your registered email and MP code to the letter, as well as a short description of your problem.

12. How can I change my nickname or password for the multiplayer?

Contact us via email at [e-mail] and attach your registered email and MP code, along with your new desired nickname and/or password.

13. My screen gets black or I get an error when I try to launch the game. What should I do?

The problem lies with your video card drivers, you should update them. We recommend doing a "clean" install of new drivers, i. e. deleting your old drivers or selecting such option when you install the new ones.

To do so, use the following instructions:

1) Press Win + R buttons at the same time.
2) Type “dxdiag” in the popped up window
3) Select a “Display” subfolder in the new window
4) You will be able to see the name of your video card under the “Device” section.

For nVidia users:

1) Open the official nVidia site www.nvidia.com.ua/Download/index.aspx?lang=ru
2) Choose your card model and your OS and press “Search”;
3) Press the “Download” button in the new window;
4) Update your drivers by following the instructions provided by a recently downloaded file

For AMD/Radeon users:

1) Open the official AMD site www2.ati.com/drivers/auto/autodetectutility.exe
2) Download the Auto Detect Utility
3) Update your drivers with the Auto Detect Utility

For Intel users:

1) Open the official Intel site http://www.intel.com/content/www/us/en/support/detect.html
2) Download the Intel® Driver Update Utility
3) Update your drivers with the Intel® Driver Update Utility

14. I have a low framerate in Cossacks 3, despite meeting the system requirements of the game! What’s causing the performance problems for me?

Check your computer for any gameplay capturing software, i. e. Plays.TV, Shadowplay, Raptrt, Xsplit Gamecaster etc. Disable or delete them. To do so, use the following steps:

1) Check if any of abovementioned programs is installed on your PC. They should appear on taskbar or in “Processes” tab of Task Manager as:
- playes_ep64.exe,
- playstv.exe
- raptr.exe
- xsplit.Core.exe
nvidiaStreamerService.exe

2) Close the application(s)
This applies to both nVidia and AMD cards.

15. I’m getting an error that looks like “Access violation XXXXXXXX in module "ig4icd32.dll" read of address ******”, how can I deal with it?

You should update your Intel video card drivers with help of Intel® Driver Update Utility, that can be found here: www.intel.com/content/www/us/en/support/detect.html

16. I’m getting an error that looks like ошибка “Access violation XXXXXXXX in module "openal32.dll" read of address ******”, how can I deal with it?

The problem lies with your sound card drivers, please update them. This error can be also caused by a conflict between integrated and external sound cards, so check your hardware as well.

17. My game crashes with a «Access violation at address XXXXXXXX. Read of address ********» error. How can I fix this?

You should add the game to Windows DEP’s exceptions and run it as an administrator.
To add Cossacks 3 to Windows Firewall you need to follow the instructions below:

For Windows XP users:
1) Open your Start Menu
2) Open the Settings tab
3) Open your Control Panel
4) Select Windows Firewall
5) Proceed to “Exceptions” tab and press “Add another program”
6) In the popped up window press “Browse…” and select Cossacks.exe in the game’s folder
7) In the list of allowed programs and components near the selected file tick the boxes for “Private” and “Public” networks.
8) Press OK.

For Windows 7 users:

1) Open your Start Menu
2) Open your Control Panel
3) Select System and Security
4) In the new window select “Allow programs to be launched through Windows Firewall”
5) Select “Allow another program”
6) In the popped up window press “Browse…” and select Cossacks.exe in the game’s folder
7) In the list of allowed programs and components near the selected file tick the boxes for “Private” and “Public” networks.

For Windows 10 users:

1) Click on your Start menu with your Right mouse button.
2) Select Control Panel from the popped up menu.
3) Select System and Security
4) In the new window select “Allow programs to be launched through Windows Firewall”
5) Select “Allow another program”
6) In the popped up window press “Browse…” and select Cossacks.exe in the game’s folder
7) In the list of allowed programs and components near the selected file tick the boxes for “Private” and “Public” networks.

If this solution won’t stop the problem from occurring, please contact us via email at [e-mail] with a short description of your problem and your actions prior to the crash. Screenshots of your error may also help, as well as DxDiag.txt of your PC and a save file close to the moment when the error occurs. You can find your save files at C:\Users\%username%\Documents\cossacks\profiles\%profilename%\saves.

To create a DxDiag file, please perform the following actions:
• Click "Start" or press "Windows key + R"
• Type "dxdiag" and press "OK"
• In the new window, choose "Save all information"
• After you've saved the file, attach it to your email.

[El Jorobado]

I would add one more question: When will be the Workshop?

[Ksa-warrior]

and the eighth player and what colour and the save/load in multiplayer and will you change the statics of units and buildings more unique units for the nations and historical battles and the size of maps and location of team players and thanks :)

[Mr_Cossack]

What about in-game editor and Steam workshop?

[Arpe]

Some achievements still doesn't work. What about random crashes in module cossacks.exe in multiplayer ?

[Ksa-warrior]

and please where are the desert and snow and please make the white looks white and the green looks green becuse they look the same and wish the best for the team

[Peffy™]

Hungarian version: http://steamcommunity.com/app/333420/discussions/0/348293122111211187/

Pls. highlight this theme.

[Ferox]

Originally posted by Peffy™:

Hungarian version: http://steamcommunity.com/app/333420/discussions/0/348293122111211187/

Pls. highlight this theme.

Thanks for translation! Pinned it.

[Soviet Red Guard]

Have you acded the end game stats?

[Netrex]

Can you add a "Keep music in background" feature? :)

I always like to keep listening to my games when i'm ALT+TAB'ing

[d.deadly]

+1 for Linux port

[bpatrick888]

Originally posted by Imperial Guard:

Have you acded the end game stats?

end of game states are now availble . for only for single player at the present time. multiplayer will be added at a later time.

[Strike]

Hello i would like to ask you if its possible to see if your achievements are working.I am 100% i did this one

The Thunderer
Earned by player who has installed all rate of fire upgrades at a tower.
but didnt get it others too.
(hired 200 janissares if i am not mistaken )

[Blue_Lightning]

Hi devs I'd like to bring your attention to the fact that Cossacks : Back to War as well as all the older Cossacks games on steam that came out before C3 do not have price listing in India region and therefore cannot be bought. I'd like to purchase at least one of them soon when I get the money so please try to communicate this issue with the guys who manage the regional prices.

Thanks for your hard work!

[Speed Raider]

+++

[Blue_Lightning]

Originally posted by Speed Raider:

+++

No price in US region too?