VoidExpanse

VoidExpanse

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Kaiji Apr 4, 2015 @ 7:55am
Game still won't load after patch
Bought the game last night. Didn't load. Saw that you guys were fixing it. Tried again this morning, it worked! Yay!

Tried again just now... Won't load. Tried again twice. Won't load.

Let me know if there's anything you need from me to fix it.
Last edited by Kaiji; Apr 4, 2015 @ 7:55am
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Showing 1-15 of 15 comments
ai_enabled  [developer] Apr 4, 2015 @ 7:57am 
Hello!
Could you upload all game logs from /Documents/AtomicTorchStudio/VoidExpanse/Logs on Google Drive or Dropbox and provide the link please? It will help us resolve this issue.
Regards!
Kaiji Apr 4, 2015 @ 8:01am 
Here ya go. Hope that helps you solve the problem! :)

https://www.dropbox.com/sh/hndbxfijpiwjgp4/AAAIxyJhU83pk1ieZ0g0MM0Za?dl=0
Regularity Apr 4, 2015 @ 8:11am 
If you mean loading world rather than launching the game, it's a known and at least semi-common issue.

Restarting the game seems to solve it some of the time (like, 50% of loading a game properly after reset). Waiting several seconds after the main menu appears rather than rushing to load a game right away also seems to help, but maybe that's just confirmation bias.

It's a huge pain, but resetting the game is the only thing you can really do at this point. Just keep trying, or just wait until a new patch rolls out. Your choice.
ai_enabled  [developer] Apr 4, 2015 @ 9:00am 
Originally posted by Kaiji …ざわ…:
Here ya go. Hope that helps you solve the problem! :)
Thanks for the logs. It seems the game crashing right after creating the world, right?
Does it displays any windows with errors or something like that?
Kaiji Apr 4, 2015 @ 9:01am 
No it just freezes while loading after creating the world. It says "Not responding" in task manager.
ai_enabled  [developer] Apr 4, 2015 @ 9:02am 
Originally posted by Regularity:
It's a huge pain, but resetting the game is the only thing you can really do at this point. Just keep trying, or just wait until a new patch rolls out. Your choice.
Thanks for your feedback! Could you help us to resolve this issue please? We need more logs to locate the issue and fix it.
Regards!
ai_enabled  [developer] Apr 4, 2015 @ 9:03am 
Originally posted by Kaiji …ざわ…:
No it just freezes while loading after creating the world. It says "Not responding" in task manager.
Oh, I see. Freeze during changing to the loading screen. Yes, this is a known issue but we still not located the issue. Will do our best to fix that weird freeze. Thanks for reporting!
Regards!
Kaiji Apr 4, 2015 @ 9:05am 
Yes, it's definitely weird insofar as I can't actually play the game I just bought.

I hope you're able to fix it sooner rather than later.
ai_enabled  [developer] Apr 4, 2015 @ 9:08am 
Originally posted by Kaiji …ざわ…:
Yes, it's definitely weird insofar as I can't actually play the game I just bought.

I hope you're able to fix it sooner rather than later.
I've one idea regarding this issue. I've noticed this happens usually on the 8-cores AMD CPU's. Could you try to launch the game, then open Tasks manager (Ctrl+Shift+Esc), right click on the VoidExpanse in the list -> Set affinity and select 4 random cores of the available 8 cores of the CPU?
Last edited by ai_enabled; Apr 4, 2015 @ 9:09am
Kaiji Apr 4, 2015 @ 9:12am 
That fixed it. Well done!

I hope that helps you apply a permanent fix for the issue. Many thanks for helping me get back into the game!
vitowns Apr 4, 2015 @ 9:15am 
Wooooot!!!!!!!!!!!!!
ai_enabled  [developer] Apr 4, 2015 @ 9:18am 
Originally posted by Kaiji …ざわ…:
That fixed it. Well done!

I hope that helps you apply a permanent fix for the issue. Many thanks for helping me get back into the game!
Glad it works. Please test it more (just play) and report here later. It may be just a good luck :-).
Regularity Apr 4, 2015 @ 9:36am 
Originally posted by ai_enabled:
Originally posted by Kaiji …ざわ…:
That fixed it. Well done!

I hope that helps you apply a permanent fix for the issue. Many thanks for helping me get back into the game!
Glad it works. Please test it more (just play) and report here later. It may be just a good luck :-).

Just in case it helps any: I have a twelve core, and AMD card. So it's not limited to eight core computers. And yes, the "limiting to four cores" thing also worked for me.
ai_enabled  [developer] Apr 9, 2015 @ 4:08am 
Hello!
We just released v1.2.3 addressing the multithreading issues.
Could you try it please? More details in the Steam discussion.
Regards!
Kaiji Apr 9, 2015 @ 3:33pm 
It works fine now. Thanks!
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Date Posted: Apr 4, 2015 @ 7:55am
Posts: 15