Frostpunk

Frostpunk

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Frostpunk > General Discussions > Topic Details
 This topic has been pinned, so it's probably important
Praedyth  [developer] Apr 24 @ 11:57am
Frostpunk Support Guide.
Hear thee, hear thee!
As you may have noticed, Frostpunk has been released and finally all of you can get the taste of what it would be like to govern the last city on Earth. We’re just as excited as you are and while we have given the cogs the extra dose of oil and all the pipes of the generator have been polished to the extreme (to ensure the best air- and steam-flow), kicking it into the highest gear and enabling overdrive may cause some leaks here and there. Fortunately, our engineers have their freshly-ironed lab coats on and are here for you.

First of all, please do the following:

- If you have Razer Chroma SDK installed on your PC, please uninstall it - it has been causing problems with multiple games recently and we know it's preventing Frostpunk from launching;
- Reinstall the game;
- Verify game's files via Steam (How? Just right click on Frostpunk -> Properties -> Local files -> click on Verify Integrity of Game Cache...);
- Update your graphics card drivers;
- Update your DirectX and Microsoft Visual C++ Redistributable Package;
- If you're forcing anti-aliasing from graphics card control panel - be sure to disable it;
- Run the game in windowed mode;
- If you are using custom resolution and/or downsampling, disable it;
- Disable Steam in-game overlay;
- Be sure to launch the game as the administrator;

I seem to have lost my progress, what now?
First of all, please make sure that you have Steam cloud enabled both in the Steam settings and in the game settings (yes, there are two toggles and both of them need to be switched on, to access the game-specific settings please right-click on Frostpunk in your Steam Library, click on properties, navigate to the Updates tab and tick the box there). After you've done that, please simply restart Steam - Frostpunk can sometimes loose the sight of the savefiles and restaring the whole platform magically restores its perception of the save files. If that doesn't work, please get in touch with us and let us know. Be sure to attach the DxDiag and ConsoleOutput files - you can find the instructions on how to get them below.

Screen resolutions issue - manual solution.
Remember that one pesky issue that we've mentioned in "changes and fixes" section? The one about resolutions? Well, we've fixed it. However, it's not humanly possible to test it on each and every hardware configuration. So if you - for some strange reason - still encounter this problem, do not despair, we have a manual solution for you.

Long story short:
  • we've added a special file to game's folder. It is called "GfxConfig.ini"
  • youcan open it using Notepad - that's easy!
  • then you can change some setting by yourself - like Quality (Low - Very High), VSync, resolution, windowed mode/fullscreen
  • for these settings to work - you have to launch the game with -gfxconfig parameter (find instructions on how to do that below)
  • when you launch the game - you can change in-game settings as you please
  • however, whenever you launch the game again with -gfxconfig parameter - it will reset to settings from the GfxConfig.ini file
  • if you remove the -gfxconfig parameter - game will launch with the settings that you've selected in-game

So we suspect that most of you are going to:
  • Set windowed mode with a low resolution (800x600) set in GfxConfig.ini
  • Launch the game with -gfxconfig parameter
  • Change the settings to desired ones
  • Quit the game
  • Remove the -gfxconfig and launch the game without it from now on

How do I add -gfxconfig parameter?

The easy way:
- Right-click on Frostpunk in your Steam library;
- Click on “SET LAUNCH OPTIONS”;
- Write “ -gfxconfig” in the newly appearing window (without the inverted commas but with space before the dash character);
- Click “OK” and launch the game

The hard way:
- Right-click on Frostpunk in your Steam library;
- Navigate to the “Local files” tab and click on “Browse Local Files…”;
- New explorer window with the game files will open, please find “Frostpunk.exe” in the folder;
- Create a shortcut to the application in the very same folder;
- Right-click on the newly-created shortcut, select “Properties”;
- In the “Target” line, add “ -gfxconfig” at the very end of the path (without the inverted commas but with the space before the dash character);
- Apply the changes;
- Launch the game using the newly-created and edited shortcut

My game works too slow and I have a killer PC, what should I do?!
Frostpunk has just been released and while we did our best to optimize the game for as much configs as possible, this process is ongoing - we’re working with hardware manufacturers to ensure that the game gets the most out of your machine. Please make sure that you have the newest drivers installed - each and every update should enhance the utilization of your hardware.

I have two/three/four GPUs operating in SLI/Crossfire and the game seems to be using only one GPU - what should I do?
We’re well aware of the fact that Frostpunk seems to struggle with some multi-gpu setups (e.g. GeForce 690 GTX) and we’re closely working with OEMs to resolve this. Please be patient and update your GPU drivers as often as possible - one of the upcoming updates should enable the game to take full advantage of your GPUs.

While we're still working on optimizing the game and we're working with the OEMs, the SLI has already been enabled - please update your GPU driver.

The game doesn’t even start, what should I do?
First of all, please take a look at the troubleshooting guide above and make sure that you did everything we have mentioned there - only the full process ensures us that the installation of the game and all the drivers are in order.

Before doing any installations mentioned below, please unplug any additional controllers you have hooked up to your PC.

Please also make sure that you have installed both the latest VC package (available here: https://support.microsoft.com/en-ph/help/2977003/the-latest-supported-visual-c-downloads), the 2013 one (available here: https://support.microsoft.com/en-us/help/3179560/update-for-visual-c-2013-and-visual-c-redistributable-package) and the 2015 one (available here: https://www.microsoft.com/en-us/download/details.aspx?id=53840 ).

Windows 7, Windows 8, Windows 8.1:
- Please make sure that you have the KB4019990 update downloaded: https://www.catalog.update.microsoft.com/Search.aspx?q=KB4019990

Windows 7 ONLY:
- Please make sure that you have The Windows 7 Platform Update installed - https://www.microsoft.com/en-ca/download/details.aspx?id=36805

Missing MSVCP140.dll:
- Please install the following Microsoft Visual C++ 2015 Update: https://www.microsoft.com/en-us/download/details.aspx?id=53840

Missing MSVCR120.dll:
- Please install the following Microsoft Visual C++ 2013 package: https://www.microsoft.com/en-us/download/details.aspx?id=40784

Missing VCRUNTIME140.dll:
- Please install the following VC++ update: https://www.microsoft.com/en-gb/download/details.aspx?id=48145

If that does not help, please prepare ConsoleOutput (it’s an HTML file that you can generate - instructions below), DxDiag and saves from your game and send them over to us at techsupport@11bitstudios.com.

How do I prepare the ConsoleOutput file and where can I find it?

The easy way:
- Right-click on Frostpunk in your Steam library;
- Click on “SET LAUNCH OPTIONS”;
- Write “ -console” in the newly appearing window (without the inverted commas but with space before the dash character);
- Click “OK” and launch the game - the ConsoleOutput file should appear in the game installation folder.

The hard way (in some cases, Steam has shown a remarkable resilience and would not allow us to generate the log file - if that happens to you, please read on):
- Right-click on Frostpunk in your Steam library;
- Navigate to the “Local files” tab and click on “Browse Local Files…”;
- New explorer window with the game files will open, please find “Frostpunk.exe” in the folder;
- Create a shortcut to the application in the very same folder;
- Right-click on the newly-created shortcut, select “Properties”;
- In the “Target” line, add “ -console” at the very end of the path (without the inverted commas but with the space before the dash character);
- Apply the changes;
- Launch the game using the newly-created and edited shortcut - the ConsoleOutput file should appear in the game installation folder.


How do I generate the DxDiag file?
1. Click on Start.
2. Type "DxDiag" and launch DxDiag.
3. Click on "Save all information".
4. Save "Dxdiag.txt" file.

Where can I find my saved games?
You can find them at: Steam\userdata\*YOUR_USER_ID*\323190\remote\saves. “autosave.save” and “autosave.save.alt” are the files that should be of most use to us, unless something worrying happens on a particular, other day - in that case, send us file from the day as close as possible to the phenomenon.

Wait, why isn’t my controller working?
As of this moment, the game does not support any input methods other than keyboard and mouse. Using a joypad or any other contraptions (I am looking at you, people playing Dark Souls using Guitar Hero controllers) may be available in the future, please await the official announcement regarding developments.

Cheers!
Last edited by Praedyth; Nov 21 @ 2:23am
Frostpunk > General Discussions > Topic Details