The Guild 3

The Guild 3

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Scandal  [developer] Jan 21, 2021 @ 12:59am
BUG REPORTS and Multiplayer issues - Submitting them the right way
In order for your bug reports to be most helpful (and thus get the bug out of the way faster) make sure to follow a few simple guidelines for best practice with bug reports.

The Guild 3 uses Redmine as Bugtracker to submit and track the bugs that are reported by the community!

Step-by-Step-Guide

  1. Go to Redmine https://redmine.thqnordic.com/projects/the-guild-3-community
  2. "Please click on the small "+" icon in the upper left corner to create a bug
  3. Make sure to include the following files:
    • saved-games (when you encounter a bug) OR
    • crash reports (when you report a game crash)

You find instructions for how to get those files below, so read on!

  • Gameplay Bugs:
    • Savegame: include a saved game where you experienced the bug
      Your save games can be found in
      'C:\Users\username\Saved Games\Guild3' per default
      (for easy access open Windows Explorer and type the following in the address field: ‘shell:UsersFilesFolder\Saved Games\Guild3’)
  • Game Crash
    • Crash dump: include the latest crash dump for our developers to analyze (the file ends in .dmp and should have the date on which this happened)
      Crash dumps for bug reports can be found in ‘C:\Users\username\AppData\Local\Guild3\sentry\reports’ per default (for easy access open Windows Explorer and type the following in the address field: ‘shell:Local Appdata\Guild3\sentry\reports’)
  • If there is no .dmp-file, that means that the game did not crash and there is another problem, maybe not game related (graphic card, operating system, etc)


    Tips for submitting bug reports and filling the form:
    Make sure to include the following information in the appropriate fields:
    • Subject: write a short summation of the problem
    • Map: name of the map where you encountered the issue
    • Screenshot: If relevant and possible, a screenshot (for example graphical errors) or short video
    • Description: write a detailed description of the problem
    • Expected Behaviour: write what you think should have happened instead of the problem
    • Steps to Replicate: write which steps in the game led you to the problem, how our team can find and reproduce this problem
    • Priority: How bad is the problem? Does the game crash? Does it disturb the gameplay? Does it happen every time or only sometimes?
    • Category: Select the category that best fits with your problem
    • Savegame: If you have saved a game where these issues occur, attach a copy of the savegame!
    • System: include detailed information about your Hardware, Drivers, Operating System*

    *System info can be added as a file. This can be done by using the "dxdiag" utility. Follow the steps below:
    • Press Win + R or open the Windows Search.
    • Type "dxdiag" (without the " ) and press Enter.
    • In the window that opens press "Save All Information".
    • Save the file and include it in your bug report.
    Please note that the dxdiag only contains part of the information we need. If you’ve run into a crash, the dxdiag is helpful in only some cases but we really need the dump file (.dmp) to find the reason for the crash.

    Please make sure you are on the latest version of the game before reporting a bug. It is also recommended to start a new save game to make sure the bug has not yet been fixed.

    Please create one ticket per issue!


    Thanks a lot for you help!

    Your Purple Lamp Team/Developers
Last edited by Scandal; Jun 20, 2022 @ 6:45am
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Showing 1-15 of 32 comments
KoniU Jun 14, 2022 @ 12:44pm 
Hi,
I has no option to add a bug ticket, but:
1. while im playing as smith when my porter going to market place i don't getting money.
2. In PL language describes of all my houses and buildings at porter route are missing some of tekst.

thats all
Scandal  [developer] Jun 15, 2022 @ 3:43am 
Originally posted by KoniU:
Hi,
I has no option to add a bug ticket, but:
1. while im playing as smith when my porter going to market place i don't getting money.
2. In PL language describes of all my houses and buildings at porter route are missing some of tekst.

thats all

Hello KoniU,
Please visit https://redmine.thqnordic.com/projects/the-guild-3-community
Then click on the '+' on the very left of the page to enter a new bug ticket.

We will look into your two points of course.

Thank you
[OC] Dolph Jun 18, 2022 @ 4:37pm 
Hi,

Having a problem reporting a bug. Using the link above takes me to the page to sign in but with no option to make an account and can't make a bug report. If you can let me know how to get to your page or where to send the save file.

My bug is a waterfall cascade of a pop up saying that a "member of my family has died", it kills the sound with the voice message looping over each other and slows the game to a crawl. I was a family member that had gone to the monastery a while ago. You can open up the message to see it's the same family member but can't dismiss it or these that many that it's replacing. There's six message icons at the top are all the same message.
NeoX Jun 19, 2022 @ 10:36am 
Originally posted by OC Dolph:
Hi,

Having a problem reporting a bug. Using the link above takes me to the page to sign in but with no option to make an account and can't make a bug report. If you can let me know how to get to your page or where to send the save file.

My bug is a waterfall cascade of a pop up saying that a "member of my family has died", it kills the sound with the voice message looping over each other and slows the game to a crawl. I was a family member that had gone to the monastery a while ago. You can open up the message to see it's the same family member but can't dismiss it or these that many that it's replacing. There's six message icons at the top are all the same message.

Please use this link here:
https://redmine.thqnordic.com/projects/the-guild-3-community/issues/new
Major Jun 20, 2022 @ 1:54am 
Hello, i am Playing The game on the 18 Dynasty map. I Hold 3 offices, but still i get no influence points from any of them. Anyone elese had that bug?
Bison Hawk Jun 20, 2022 @ 12:22pm 
Hello. The game seems to run fine but, when I exit the game it just freezes. I end up have to reboot my computer.
Pex_-HUN-_ Jun 20, 2022 @ 10:28pm 
If get higher rank, Diplomacy & politics menu doesn't fit on the screen. Useless. What a weak implemntation is this? Cannot use game mechanic due to the UI not allows it. Is this a fully released game? Are you kidding me?
Sahcon Jun 21, 2022 @ 7:38am 
Originally posted by Pex_-HUN-_:
If get higher rank, Diplomacy & politics menu doesn't fit on the screen. Useless. What a weak implemntation is this? Cannot use game mechanic due to the UI not allows it. Is this a fully released game? Are you kidding me?
I have turned down the resolution. Actually an impossibility in 2022!
clown Jun 22, 2022 @ 9:35am 
Имя сбойного приложения: Guild3.exe, версия: 1.0.2.0, метка времени: 0x62a9b90d
Имя сбойного модуля: unknown, версия: 0.0.0.0, метка времени: 0x00000000
Код исключения: 0xc0000005
Смещение ошибки: 0x000000000000000f
Идентификатор сбойного процесса: 0x2d08
Время запуска сбойного приложения: 0x01d886514475ac32
Путь сбойного приложения: D:\SteamLibrary\steamapps\common\The Guild 3\Guild3.exe
Путь сбойного модуля: unknown
Идентификатор отчета: 86d2a9fa-6743-45f9-a43b-179716fc72a4
Полное имя сбойного пакета:
Код приложения, связанного со сбойным пакетом:
ReeLeR Jun 24, 2022 @ 12:35pm 
Originally posted by Bison Hawk:
Hello. The game seems to run fine but, when I exit the game it just freezes. I end up have to reboot my computer.

I have a similar issue, the game either freezes after playing 30 min or when I exit the game. System Temp is normal, all drivers are up to date and no other games causes this. I've even submitted a bug report to the devs but no response yet.
Last edited by ReeLeR; Jun 24, 2022 @ 12:35pm
g-fourteen Jun 29, 2022 @ 7:53pm 
Where is the no cat meow mod? Got me worrying about MY cat ever 30 seconds
g-fourteen Jun 29, 2022 @ 8:20pm 
my bad wrong discussion,

BUG REPORT
Game appears to be playing hungry cat sounds constantly
madbaker1 Jun 29, 2022 @ 11:58pm 
Originally posted by OC Dolph:
Hi,

Having a problem reporting a bug. Using the link above takes me to the page to sign in but with no option to make an account and can't make a bug report. If you can let me know how to get to your page or where to send the save file.

My bug is a waterfall cascade of a pop up saying that a "member of my family has died", it kills the sound with the voice message looping over each other and slows the game to a crawl. I was a family member that had gone to the monastery a while ago. You can open up the message to see it's the same family member but can't dismiss it or these that many that it's replacing. There's six message icons at the top are all the same message.

I'm having the problem. I reported it but no reply yet.
STV Jul 1, 2022 @ 8:01am 
Originally posted by madbaker1:
Originally posted by OC Dolph:
Hi,

Having a problem reporting a bug. Using the link above takes me to the page to sign in but with no option to make an account and can't make a bug report. If you can let me know how to get to your page or where to send the save file.

My bug is a waterfall cascade of a pop up saying that a "member of my family has died", it kills the sound with the voice message looping over each other and slows the game to a crawl. I was a family member that had gone to the monastery a while ago. You can open up the message to see it's the same family member but can't dismiss it or these that many that it's replacing. There's six message icons at the top are all the same message.

I'm having the problem. I reported it but no reply yet.

Exactly the same problem and circumstances - 6 warnings for dead monastery family member

Saving (Reloading) delays the loop by a (game) hour.
(Re)Opening the message log seems to fix the problem for a while but does not remove the shields so it happens again.
Last edited by STV; Jul 1, 2022 @ 8:22am
3axapenko Jul 2, 2022 @ 3:48am 
I have a lot of complaints about this computer game. Firstly. - Graphics, you completely lack anti-aliasing. Drawing foreground objects, background objects sometimes intersect with the general background. Secondly. - Prices, why did you make such high prices. The cost of buying skills, obtaining a title, a bribe to an official - {for getting influence points}. It's all very expensive and takes a long time to get. Thirdly. Economy, why the ultimate goal is the market? The ultimate goal is always the consumers of the goods. If you trade from the production shop, then there are no current buyers. In my opinion, trading from the production shop is additional points of influence. Fourth. - Why you can not take advantage of workarounds in obtaining the title. For example, a wedding on a person with a title higher. Fifth. – Politics, make a rule. To participate in elections in the capital, you need a position in your city. Presence in the Guild does not affect anything - this is the main part of politics. Make a guild in each city, as well as guild elections.:steamthumbsdown:
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