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ZOS just silently installed spyware in ESO
In the current climate this is an extremely bold move. ZOS have installed Redshell https://redshell.io/home via the ESO client, software which basically tracks you online in order to effectively monetize you. They did this without explicit opt-in which right away is illegal in the EU due to GDPR. The same software was removed from Conan Exiles after players found out https://forums.funcom.com/t/why-are-conan-exiles-sending-data-to-redshell/5043

They are pushing and poking the playerbase to see what they can get away with, personally I've had enough.

edit: forum thread is https://forums.elderscrollsonline.com/en/discussion/416267/zos-integrated-spyware-red-shell-into-eso-howto-block-opt-out/
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Showing 16-30 of 56 comments
Psyringe Jun 1 @ 12:21pm 
Originally posted by instead_of:
i will just sold mt account
Yep, very predictable. This is 100% consistent with the approach of "I feel entitled to break any rules if I want to, but if I perceive Zenimax as breaking a rule, they are scumbags" that you keep presenting in your posts. You are at least consistent in your double standards. :)
Last edited by Psyringe; Jun 1 @ 12:39pm
Zornvel Jun 1 @ 4:13pm 
So they said this on (Eso) Zenimax forum:

Everyone,

My apologies for the confusion over the integration of Red Shell into ESO. Here’s what happened: we have been experimenting with a better way to link which advertisements and web content new players see to the eventual account that is created in the game. The ONLY purpose this would be used for is to determine from which origin points our new players come from, so we can better plan where to place advertisements and other web content. Existing accounts will never encounter this, as they are already created.

Several factors came together in Update 18 and Red Shell was erroneously added to the live build when we were still testing and evaluating it. It has never been active in ESO, even though the base tech is in the client – i.e. it was never enabled. So, we will remove it from Update 18, which will take place in the PC/Mac incremental build scheduled for this coming Monday (it was never considered for Console, so won’t be in Tuesday’s U18 launch). We never should have done this without giving everyone a heads up it was coming, and we will learn from this mistake.

That being said, we are still investigating how to use this technology in the future to grow and sustain ESO more effectively. When/if we do so, we will give everyone a heads up with clear instructions as to what it is doing, how it is doing it, and how to opt-out should you so desire.

Check out the patch notes on Monday for the notice that Red Shell has been removed from U18, and we will keep everyone posted – and again, my apologies.

Matt
Originally posted by Psyringe:
As you said in various other threads, you are perfectly okay with giving a third party who you only know by their Skype name, complete control over your account
Of course he isn't worried about his account getting stolen. Its not like he can steal his own account.
Wow. Uninstalled. I'm very disappointed.
DJ_Lae Jun 1 @ 11:37pm 
I'm still not sure whether it was a legitimate goof as they claim or that's their quick backpedaling once they saw how people reacted, but at least it's getting removed.
Originally posted by Zornvel:
So they said this on (Eso) Zenimax forum:

Everyone,

My apologies for the confusion over the integration of Red Shell into ESO. Here’s what happened: we have been experimenting with a better way to link which advertisements and web content new players see to the eventual account that is created in the game. The ONLY purpose this would be used for is to determine from which origin points our new players come from, so we can better plan where to place advertisements and other web content. Existing accounts will never encounter this, as they are already created.

Several factors came together in Update 18 and Red Shell was erroneously added to the live build when we were still testing and evaluating it. It has never been active in ESO, even though the base tech is in the client – i.e. it was never enabled. So, we will remove it from Update 18, which will take place in the PC/Mac incremental build scheduled for this coming Monday (it was never considered for Console, so won’t be in Tuesday’s U18 launch). We never should have done this without giving everyone a heads up it was coming, and we will learn from this mistake.

That being said, we are still investigating how to use this technology in the future to grow and sustain ESO more effectively. When/if we do so, we will give everyone a heads up with clear instructions as to what it is doing, how it is doing it, and how to opt-out should you so desire.

Check out the patch notes on Monday for the notice that Red Shell has been removed from U18, and we will keep everyone posted – and again, my apologies.

Matt

That's not good enough. It's spyware, that they tried to sneak into their software without telling anyone. That's just unacceptable. I probably won't buy anything made by Zenimax again because of this.

I don't care if others don't care about this, I do, what they did was very wrong.
lol who cares just dont buy the microtransactions
For reference purposes:

Link on a IT user forum inspection on the RedShell.dll capabilities
https://forums.elderscrollsonline.com/en/discussion/comment/5184809/#Comment_5184809

Vulnerability Test on Redshell.dll and ESO using Kaspersky Total Security software
https://imgur.com/a/ypq4awU

(Legend: Print Screen no 5 & 6 on the vulnerability test results)

Link on the Kaspersky Total Security capability
https://kaspersky.com/total-security

Link on Kaspersky Lab Research and Report - it includes not only virus but also other threats (malware, spyware, etc) - for reference purposes
https://securelist.com

From the sources above, as per my understanding as a ordinary PC user , I can say that RedShell is not a spyware program as the title of this thread but the real topic should be “ is the integration of the Redshell.dll file to ESO game client without transparency and acknowledge of its players/users?” since RedShell is a third party analytics tool developed by Innervate, Inc (https://innervate.us)

Link for Redshell as a third party analytic tool:
https://venturebeat.com/2017/06/01/red-shell-is-a-new-tool-to-help-steam-devs-track-who-is-buying-their-games/

https://blog.redshell.io/gamesight-track-levels-up-and-becomes-red-shell-187c28f00b7c

However in the ZOS Privacy Policy that I had agreed when I install the game at the first time, there was one paragraph saying like this https://account.elderscrollsonline.com/privacy-policy

Analytics Tools. We may use internal and third-party analytics tools (see our Cookie Policy at http://www.zenimax.com/cookie_us for a list of third parties) to collect and aggregate activity data and other data across multiple channels

Hope it explains



Originally posted by AbyssWanderer:
Funny how a scammer just spreads misinformation by making this thread and all these fools believe it. People go look at Psyringe's posts and it all will make a lot more sense. Just play the game and live your life and stop following other people like blind sheep and do some proper research like the person above me on Redshell. Also ZOS is allowed to add stuff to their game files even without your knowledge for statics and even if they did put spyware in their updates you clicked "I Ageee" under TOS for them to be allowed to monitor your online activities for fraudulent practises.


what kind of stupid you are? really?
go and read some EU laws about such kind of spyware
TOS or EULA cannot override the law
It is spyware, by simple definition, it is spying on your non-gaming activity (simply to make someone richer)
the real question is is it malicious or just a plain annoyance that wont make marketing better just waste users bandwidth
and if you think after all this developers made a honest mistake, you a really dumb
or just a zeni employer
Gamcull Jun 2 @ 2:27pm 
Originally posted by AbyssWanderer:
Originally posted by instead_of:
It is spyware, by simple definition, it is spying on your non-gaming activity (simply to make someone richer)
the real question is is it malicious or just a plain annoyance that wont make marketing better just waste users bandwidth
That is not spying when you gave them consent to collect your info...
You clearly do not understand what spyware or spying stands for.

All you can do is throw insults. What to expect from a braindead person that can only repeat the same crap over and over like a broken record "you are dumb/stupid" ???

There will come a day in your future when your ignorance will be lifted. With what it will do to you, you will then understand, but, then it will be too late as all your private information will be out in the net. Then you will understand why you should care.
Originally posted by AbyssWanderer:
All that info was a bit over 27gb big. Pretty quick download if you ask me.
Faster download than ESO thats for sure.
ShMo Jun 3 @ 1:47am 
Originally posted by Kiss-My-Ax:
I kinda doubt that being a big company like they are an all the money they are making they arent going to do something that stupid

I'm getting multiple reports of the same thing though. That, and, of course it would be implemented the day before the GDPR came into effect and allowed to gather information for a precious weekend.
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The Elder Scrolls Online > English > Topic Details
Date Posted: Jun 1 @ 5:42am
Posts: 56