Resident Evil Revelations 2 Bug Reporting Thread

[WBacon]

Hey Resident Evil Fans,

We hope you’ll all be enjoying Resident Evil Revelations 2 shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. That said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. The thread will be used as a central repository for tracking these problems, and information gathered here will be passed on to the development team so they can investigate.

Before providing reporting further, please ensure you've followed the steps below to rule out problems with Steam or the game’s files:

Ensure game files are intact using Verify Game Cache

1) From your Steam Library list, right-click on Resident Evil Revelations 2/ Biohazard Revelations 2 and select Properties.
2) Click the LOCAL FILES tab.
3) Click "Verify Integrity of Game Cache..." and allow the validation process to run its course. Please disable or shutdown your anti-virus while this process runs.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted or may have gotten corrupted. Click “Close,” and Steam will automatically download and / or replace the problem files.

Reinstalling your video card drivers

We also recommend making sure you have the latest official drivers for your graphics card.

AMD Drivers[support.amd.com]
NVIDIA Drivers[www.nvidia.com]

If you still experience crash issues, you may want to try performing a clean installation of the driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

Important! Lastly, please don't forget to reboot Windows upon completing the driver installation. This will help reinitialize the driver and the graphics card using the new driver.

Reporting crashes

Please help the dev team by providing detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the motherboard (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 64-bit/32-bit, etc.)
7) Anti-virus software name and version

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. For more information on how to run this report, click here[www.fuzeqna.com].

B) Specific issue
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain cutscenes, during gameplay, etc.
If the game is crashing, it would be super useful if you can share your app crash log file via downloadable link using any one of the popular file hosting services such as DropBox, GoogleDrive, OneDrive, etc.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

Thank you for your patience and support!

- wbacon
(on behalf of Capcom Customer Service)

Please note that this thread is only for posting issues with the game and specifications; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[80TCS]

I'm sorry for the reluctance, but this time will there be actual Customer Service support involved regarding this game ? Because RE HD REmaster only got 1 (ONE) reply from a CAPCOM representative in it's respective thread... It is really an issue for many customers.

[Lelygax]

I'm interested about this too, I will not pay for something that isn't assured to have good support if needed.

[AppleTherapy]

is the game good to start? my game still says preload

[EvilLord]

For some reason i can see my mouse in cutscenes XD

[AppleTherapy]

wait your game started? dont tell me we have to buy episode one to play?

[WBacon]

Originally posted by cobaltflare:

is the game good to start? my game still says preload

You might want to log out and restart Steam client if all else fails. The game is now out worldwide.

[BridgetFisher]

Cant change volume, seems the game locked out the ability to use the keyboard media keys or any remote to change windows volume when using a controller.

How to recreate: Try to mute the computer, the computer cant be muted and volume cant be changed.

[80TCS]

You should specify what kind of Controller you are using, XInput or DInput Controller and in case of XInput, official or 3rd party, wired or wireless. If 3rd party, with or without XI/DI switch.
Same for Keyboard. Wired/wireless keyboard. All details count in solving your problem. You should also specify if you're using custom drivers for your Controller and what OS you are running.

[Tomoe Gozen]

framterate issues-when reaching for the hanging courpse or running around to get the key its just droping all over the place

[Mr. Poolcheck]

GPU: Geforce GTX 660 TI
CPU: AMD A8-5500 APU with Radeon (tm) HD graphics
Memory 8GB Ram
Widnows 8.1

Every time I load the game I can not get rid of the mouse arrow on the screen. I am using a xbox 360 controller.

[BridgetFisher]

Originally posted by 80TCS:

You should specify what kind of Controller you are using, XInput or DInput Controller and in case of XInput, official or 3rd party, wired or wireless. If 3rd party, with or without XI/DI switch.
Same for Keyboard. Wired/wireless keyboard. All details count in solving your problem. You should also specify if you're using custom drivers for your Controller and what OS you are running.

thanks edited post, using a standard 360 controller on Windows 7, but the problem is the keyboard is disabled for some reason, alt-tab, even volume doesnt work. This is a common issue in some games at launch that are easy to fix if devs made aware since using a keyboard is kinda important for computer users since without a keyboard we cant use the computer.

[Sinsear]

Getting framerate problems that make no sense (in terms of load/stress) on 800 and 700 series NVidia GTX gfx cards.

[80TCS]

Originally posted by BridgetFisher:

Originally posted by 80TCS:

You should specify what kind of Controller you are using, XInput or DInput Controller and in case of XInput, official or 3rd party, wired or wireless. If 3rd party, with or without XI/DI switch.
Same for Keyboard. Wired/wireless keyboard. All details count in solving your problem. You should also specify if you're using custom drivers for your Controller and what OS you are running.

thanks edited post, using a standard 360 controller on Windows 7, but the problem is the keyboard is disabled for some reason, alt-tab, even volume doesnt work. This is a common issue in some games at launch that are easy to fix if devs made aware since using a keyboard is kinda important for computer users since without a keyboard we cant use the computer.

Do you have rumble in the game ?

[BridgetFisher]

Originally posted by Mr. Poolcheck:

GPU: Geforce GTX 660 TI
CPU: AMD A8-5500 APU with Radeon (tm) HD graphics
Memory 8GB Ram
Widnows 8.1

Every time I load the game I can not get rid of the mouse arrow on the screen. I am using a xbox 360 controller.

Does your keyboard work when using the 360 controller? Cant alt tab out of the game or anything?

[I eat children.]

I have played up until the same part as Aqua Pudding, framerate drops are everywhere.

I'm using a GTX 770, Phenom II X6 1100T 3.3 GHz, 16 GB of RAM, with framerate set to "Variable", anti-ailasing turned off, V-Sync turned off, motion blur turned off, all other settings at their highest, at 1920x1080 resolution.

For reference purposes, I have zero framerate-related problems in more graphically-demanding games like Far Cry 4 or Shadow of Mordor.