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You can also send in a DXDiag.txt and an output_log.txt to support@playfulcorp.com and I can read through them for any issues that may be reported in them. You can find directions for how to get those files on our Contact Support Page[www.creativersegame.com]
Did you do these options already?
If so, did the problem stop and come back?
Edit: To remove the part of Remy's original reply to you that is no longer relevant and to add that per TheRemyD (support), clearing the cache is no longer necessary except in rare cases. TheRemyD has requested to see anyones logs to track issues that might cause the need to clear the cache.
Edit: yes, I forgot to include that the topics are merged, same OP, same issue
Hello there. Please try to clean your game's temporary cache inside your PC instead of going through that annoying hassle of uninstalling, rebooting and then reinstalling the game. Simply search for the default spot in "C:\Users\[Insert User name here]\AppData\LocalLow\PlayfulCorp\Creativerse" and then delete all the content of that folder.
That usually solves my loading hassles for a while. And if that doesn't work then please head into the game's settings and turn it's graphics down a notch or two to see if it has something to do with it (for ex., in highly lit areas it tends to lag). ;'p
I hope that this helps / solves you current predicament. ^^
Edit add: And as sort of a 'last resort' measure I'd do as Shiva' linked (since she now merged the threads together).
this way is work but when I play for a while.This problem is happen again T^T