10-Year Ban for Using Overlay "Creating a toxic atmosphere" instead of "Using third-party programs"

[Rainer]

My account in Marvel Rivals was banned until 2034 due to "toxic behavior" and "using third-party software."

I don’t use the chat or interact with other players, but I repeatedly received notifications about "toxic behavior."
I was being disconnected from matches with "penalties for leaving," even though I wasn’t leaving games.
Ultimately, my account was banned for "using third-party software," which I have never used.
After extensive investigation, I discovered that the issue was caused by the Steelseries GG overlay, which triggered false positives in the game’s protection system. Once I disabled the overlay, the errors stopped, but my main account remains banned, and the ban is irreversible.

Marvel Rivals’ protection system has critical flaws, unfairly punishing honest players and causing permanent account losses.

Resolved

Through trial and error, and after the ban of two accounts, it was discovered that the anti-cheat is triggered by the program:
Process Hacker — a free open-source utility for monitoring system processes and services running on 32-bit and 64-bit Windows operating systems.

UPDATE

I was helped to figure it out, and I did indeed violate the rules. Adjusting the game's volume in a third-party program was already a breach of the rules and agreements. Fair enough.

However, the issue still exists. When using third-party programs, the notification says "Creating a toxic atmosphere" instead of "Using third-party programs," which can be misleading.

Here is a Reddit Link to a post where you can find all the screenshots of my correspondence with technical support.

Why did I create this thread?

1. There is an error in informing the user about the imposed penalties.
2. Technical support couldn't explain why I was receiving penalties for two days.
3. Technical support only provided the reason after the ban and sees no issue with this.
4. To warn other players to be more cautious: if you receive a notification about toxic gameplay, it’s possible that you’ll be banned for 10 years in two days.

A question for you: if you believe I am guilty and technical support is right, do you really think a cheater would contact technical support before being banned? Would they expose themselves and send support a file that collected all the information about their system?
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Бан на 10 лет за использование оверлея Steelseries GG

Мой аккаунт в Marvel Rivals был заблокирован до 2034 года из-за "токсичного поведения" и "использования сторонних программ".

Я не использую чат и не взаимодействую с другими игроками, но регулярно получал уведомления о "токсичности".
Меня выбрасывало из матчей с "штрафами за выход", хотя я их не покидал.
В итоге мой аккаунт был заблокирован за "использование сторонних программ", которых я никогда не запускал.
После долгих разбирательств выяснилось, что причина была в оверлее Steelseries GG, который вызывал ложные срабатывания системы защиты. После его отключения ошибки прекратились, но мой основной аккаунт уже заблокирован, и это необратимо.

Система защиты Marvel Rivals допускает критические ошибки, из-за которых добросовестные игроки теряют свои аккаунты.

[MancakeBR]

Publicado originalmente por id795078477:

Publicado originalmente por Snobby Hobo:

That is assuming any of what he claims is true. He provides 0 evidence that that is the case.

What reasons does he have to lie or misrepresent things? At worst it's "that's a mistake, it's not connected", but hey - we're all people and can make those mistakes. I really don't see why would he deliberately lie about it.

There is a ton of reasons to lie. It's the internet, but that's not the point.

It's always okay to be skeptical of everything. Especially when all that is said is just claims.

[id795078477]

Publicado originalmente por MancakeBR:

Publicado originalmente por id795078477:

What reasons does he have to lie or misrepresent things? At worst it's "that's a mistake, it's not connected", but hey - we're all people and can make those mistakes. I really don't see why would he deliberately lie about it.

There is a ton of reasons to lie. It's the internet, but that's not the point.

It's always okay to be skeptical of everything. Especially when all that is said is just claims.

Idk what "proof" do you expect from a random nobody (same as you an I). What then - he shouldn't have posted? Then if everybody did just that and never posted - how would this come to light, ever - in case it's indeed an issue?

You're free to not trust it, sure - that's fair. But it has to be out there - and everyone who experienced similar suspicions/issues should also speak up. So then - if there are multiple data points and feedback entries, it will become clear if it's the issue (or if it isn't). Just discarding it because "there's no proof" - come on. You expect him to hire an audit team or something?

[MancakeBR]

Publicado originalmente por id795078477:

Publicado originalmente por MancakeBR:

There is a ton of reasons to lie. It's the internet, but that's not the point.

It's always okay to be skeptical of everything. Especially when all that is said is just claims.

Idk what "proof" do you expect from a random nobody (same as you an I). What then - he shouldn't have posted? Then if everybody did just that and never posted - how would this come to light, ever - in case it's indeed an issue?

You're free to not trust it, sure - that's fair. But it has to be out there - and everyone who experienced similar suspicions/issues should also speak up. So then - if there are multiple data points and feedback entries, it will become clear if it's the issue (or if it isn't). Just discarding it because "there's no proof" - come on. You expect him to hire an audit team or something?

It doesn't HAVE to be out there. What if he is actually wrong and it was something else entirely?

Now you have a person who made a post that will fear monger people into not using a particular software.

[Aerith]

Deserved. Next!

[Rainer]

Publicado originalmente por Snobby Hobo:

Publicado originalmente por id795078477:

If nothing else, other users of Steelseries can see it and avoid the whole thing before their account gets banned? Seems a sufficient reason to me.

That is assuming any of what he claims is true. He provides 0 evidence that that is the case.

Here is the evidence; I can't attach screenshots here. I specifically made this post for you.
https://www.reddit.com/user/Spirited-Pen9092/comments/1hbu43n/issue_with_the_anticheat_system_in_marvel_rivals/

[Rainer]

Publicado originalmente por GrimToadstool:

Publicado originalmente por Rainer:

I created this thread so that anyone who experiences the same issue will know they’re not alone. And if a solution is found by then, they’ll be able to get help as well.

Why is there so much anger in you...?

Hi, thanks for creating the thread, it answers actually a lot of questions for me in so far that I don't need to bother with the game. I'm totally with you that it's a pretty not-nice reason to ban you - and I applaud you for your protest and I totally feel you. However, the ban is completely justified.

Now I'm the kind of guy who reads EULAs and Privacy Policies and is suspicious of anti-cheat software and whatnot. And if you read the EULA and looked at the privacy policy, which is just a drasitcally short off-hand remark, then it should already raise a lot of red flags. But continue further reading on, you guarantee that you don't use any software which does things, which are held perfectly vague to give them a maximum of control. If you are using the windows sound controls to tone down the game volume, you are already in violation of the EULA and if you have any driver software running for anything, especially input devices, you also are in violation of the EULA. You were supposed to read it and supposed to know it before. Not banning people for using volume controls is technically a courtesy, which you are not automatically entitled to. That's the way it is.
Is that a bad policy? Sure! But people vote with their wallets that it should be this way. I won't.

Thank you, I understand the situation. Thanks for the clarification. I also won’t support them.

[konn]

lol why not just make it til 2099 like in the Tokyo map

[Kruenta]

The same story got me banned for toxic behavior....
You were silent in the chat and in the voice, so you get a ban and fines are still issued for searching for a game...
But as for overlays, here’s the problem... I don’t have an overlay... And so the question is, why is the brain being f****d?
Before launching, should you check to turn off the program's reversals? Or you can, as some games do, DIRECTLY WRITE WHAT TO TURN OFF!

[Rainer]

Publicado originalmente por Kruenta:

The same story got me banned for toxic behavior....
You were silent in the chat and in the voice, so you get a ban and fines are still issued for searching for a game...
But as for overlays, here’s the problem... I don’t have an overlay... And so the question is, why is the brain being f****d?
Before launching, should you check to turn off the program's reversals? Or you can, as some games do, DIRECTLY WRITE WHAT TO TURN OFF!

I’m ready to scream with joy that I’ve found a kindred spirit in misfortune and with anger that other people are suffering too, proving this isn’t just a one-off problem with me.

[Bloodartist]

Some Russian dude using thirdparty programs to hack. Color me surprised. Good riddance.

[TheoVlu]

Publicado originalmente por Rainer:

Publicado originalmente por Nicostromo:

Good thing the game is free so you can download it as many times as you want. Unless its a hardware ban

The game account is linked to the steam account, and it sanot be unlinked :с

new steam account

[TheoVlu]

Publicado originalmente por Bloodartist:

Some Russian dude using thirdparty programs to hack. Color me surprised. Good riddance.

to adjust volume is hacking, how so or am i reading this wrong.

[Rainer]

Publicado originalmente por Bloodartist:

Some Russian dude using thirdparty programs to hack. Color me surprised. Good riddance.

Thank you for your racism...

[MightyBalian]

Publicado originalmente por Theocles Laevinus:

Publicado originalmente por Bloodartist:

Some Russian dude using thirdparty programs to hack. Color me surprised. Good riddance.

to adjust volume is hacking, how so or am i reading this wrong.

He's assuming the OP is lying because OP is Russian and obviously every Russian is a hacker. /s

[MancakeBR]

Publicado originalmente por MightyBalian:

Publicado originalmente por Theocles Laevinus:

to adjust volume is hacking, how so or am i reading this wrong.

He's assuming the OP is lying because OP is Russian and obviously every Russian is a hacker. /s

To be fair, I did have a russian try to hack into my steam account some years back.

Got it resolved and never had an issue again.