No Man's Sky

No Man's Sky

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No Man's Sky > Technical Support > Topic Details
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focusblade Aug 13, 2016 @ 8:54am
My Save Game File is Gone (NEED DEV)
Logged into the game this morning after playing all night and all my saved game data is gone. 8-9 hours worth of gaming... gone. I was logging in and out all of yesterday and had no problem. Now when I log in nothing is there and the intro to a new game plays. I have looked in my save game folder and there is save game data there. Also, when I log in the game I do see my old save game info under older save but when I go to load it nothing happens. If i cant recover my save game i'm calling it quits. I can handle the bugs, choppy fps and lack of content.... what I cant handle is my save file being deleted. Does anyone have any ideas how to get my content back?


- URGENT -

If a developer checks this thread, make sure that the XYZ values of Position in StoredInteractions does not end up at floating point values that get stored as -1.#IND00 because it breaks the loading of the save file.


!!!!!!DO NOT PLAY UNTIL BUG IS FIXED - WILL CAUSE OLD SAVE FILE TO BE OVERWRITTEN!!!!!!!
SAVE GAME PATH - C:\Users\USERNAME\AppData\Roaming\HelloGames\NMS
In case you need to make a copy of the game.



~ SUSPECTED CAUSE OF PROBLEM ~

> If you have name any Plants, Fauna, Planets, Systems, Etc with special characters such as @,!,#, then this might be the possible cause of the problem. If you used a or had a character that looked like this [x] or [] then this could be a factor as well. Thanks to Teabobaggins for the find.
> If you closed the game out by using Alt-Tab or Alt-F4
> If you bluescreened durring game play
> If your game crashed it could cause Save Data to corrupt
> If your using Steam Cloud (steam overwrites your save game)
> If you load your game from a different computer then the original PC you started your game on (download and launch the game from a secondary PC)

~ UPDATES ~

Has the problems been fixed: No
Is there a ETA on fix: Hello Games Email

Hello !!
First of all, we are thankful for all your love, support and affection towards our dream project ‘No Man’s Sky’. At the same time, if you have mailed out support address, we are extremely sorry for any issues you are facing playing our game.
Please be assured that we are working literally around the clock to resolve the most critical issues for players. We are collating all the data and support requests you have sent, and it is helping us to develop fixes. Sincerely thank you for your help.
Many people have waited so long to play the game, and we know how frustrating it can be to have problems. We hear you, and we humbly request you to wait a bit longer as we try to get these fixes tested and rolled out soon.
A patch for both PC and PS4 will be released this week. These will fix the most urgent and critical issues for all our players. Then next week another patch for PS4 and PC will be released which will help to improve the experience further for players. We will keep you updated.
In the meantime, please find a list of the most common issues and workarounds here:
http://www.no-mans-sky.com/support/
No Man’s Sky is a vast journey, we intend to continually update and improve this game and we look forward to working with you to provide the best gameplay experience we can.
Thank you for understanding,
Hello Games


~ MAIN FIX ~

Originally posted by Briarpack:
I slapped together this quick tutorial:
https://www.youtube.com/watch?v=PFrFKIj2RDI

Originally posted by schelling:
Ok, so here's a quick guide how to use the No Man's Save tool to fix the types of broken saves in this thread. Hope you guys can get it to work!

Get the tool No Man's Save by nomansuniverse from the Reddit thread:
https://www.reddit.com/r/NoMansSkyMods/comments/4yjft9/no_mans_save_save_encryption_and_decryption_exe/

1.) Run the tool as described in the first reddit post to decrypt your save directory. If it's too complicated, try to read a bit about how to use the command line in Windows. It's not that hard. Maybe someone makes a more userfriendly version.
2.) If the tool is unable to decrypt a file, remove the broken original file from the save folder, one of the three hopefully works. Try to work with the file with the latest modification date.
3.) Always leave the files with the same name, don't rename, you won't be able to load a renamed save. The game does not care if either doesn't exist.
4.) Open up the decrypted JSON file in a text editor (the one in windows might not handle the big file so you can use something like the free Notepad++).
5.) In your decrypted file, search for #IND to find broken numbers like -1.#IND00. Then remove the blocks around it like Don'tCopyThatFloppy in post #957 in this thread. You can also change the numbers to be something valid so your value ends up looking like "BuildingLocation":[0,0,0] or "Position":[0,0,0,1] if you're unsure what to remove (the game should be fine, just go to another planet before encountering that weird placed thing).
6.) Select all text in the file and copy it into a JSON validation tool like http://codebeautify.org/jsonviewer or http://jsonlint.com/ to find places which have invalid characters in the text. If there are errors, try to use the error messages of the validation tool to find the places inside the JSON file open in the editor. Rename places with illegal characters which might look like "CN":"[][][][][]" in the editor, just change it to "CN":"x" and it should be fine.
7.) Search for just an exclamation mark "!" inside the editor. Normal save data does not contain it, if its in a discovery name, you should remove the ! or replace it with something else. You can also search for "#" or "$" which should not be in there normally I think.
8.) Use the tool to re-encrypt the save data and try to open it in the game.

(It's best to do this while Steam Cloud Synchronization is disable for this game)
(Also you can actually do play around with the save data while the game is running and ALT-TAB'ing out of it. For more experiments windowed mode works best for me)

If the game actually hard crashes during loading instead of the game just ignoring a requested save game loading, I think it means there are still invalid characters like "!" inside the discovery names. Try to look through the values with a key of "CN" if you find special characters. Valid characters seem to be brackets like ( ) or < > and a normal dot . character. Others I'm not sure.

Also thanks to CHARMANDER for finding the tool :-) Didn't know about /r/NoMansSkyMods


~ OTHER POSSIBLE FIXES ~
----------------------------------------------------------------------------------------------------------------
> Here is how you access the experimental patch (Reminder that this is not an offical fix or patch)

To access the Experimental branch right-click on the game from the library page and select "Properties". Among the available tabs will be the "BETAS" tab.

Your new branch should be listed in the dropdown menu under "Select the beta you would like to opt into:"

Code: 3xperimental
If you encounter issues with this please mail support@hellogames.co.uk and include [EXPERIMENTAL] in the subject.
----------------------------------------------------------------------------------------------------------------

By Fyriek

Right click No Man's Sky in your library, select properties, then select the updates tab and untick Steam Cloud Sync. (May solve problem if Cloud is causing save error)
----------------------------------------------------------------------------------------------------------------

Originally posted by TheStorey:
I HAVE A FIX!!!!

Okay I have a fix! I removed MFstorage3 and storage3 and everything was fine!


save files are stored at "%appdata%\Roaming\HelloGames\NMS" if you would all like to back up your ♥♥♥♥.

Here is my save file showing me starting yesterday at 2:49pm

http://i.imgur.com/♥♥♥♥♥♥♥.png

and the folder contents showing changes through today until 11:22pm http://i.imgur.com/QV4PhNY.png
----------------------------------------------------------------------------------------------------------------

> By Dalvium
1 Copy your folder, "%appdata%\Roaming\HelloGames\NMS" and save it somewhere, desktop for example.
2 Then delete the folder located in "%appdata%\Roaming\HelloGames\NMS
3 Turn off Steam cloud
4 Launched Game. Result=Doesn't Work.
5 Copy the saved folder and paste it.
6 removed MFstorage3 and storage3
7 Launched Game. Result=Doesn't Work.
8 Removed removed MFstorage3,2 and storage3,2. In the folder only must contain the MFstorage.hg and storage.hg
9 Launched Game. ♥♥♥♥ YES.
----------------------------------------------------------------------------------------------------------------

Originally posted by RetroProjector:
Hi guys, perhaps it might help some of you:
1. first of all, backup all your save files, just to be sure
2. To restore in Win10 (also supported as from Win 7), right click your save file and select "restore to previous version" (or alternatively, right click, select properties and go to the versions tab).
3. Try restoring all your save games (mf_storage, mf_storage2, ...) but make sure that you reset the mf_storage/storage pairs to the same version.
4. Ensure that you only keep the restored save files in your directory (as the game tends to load the most recent one). I just only kept the restored files and deleted the others.
----------------------------------------------------------------------------------------------------------------


~ OPEN TICKETS W/ HELLO GAMES ~ (140 Open tickets)
support@hellogames.co.uk (email them to get your ticket number)
Please let me know what your ticket number is so I can add it to the list.

14588, 11599, 11015, 11055, 15624, 13732, 16203, 16255, 16313, 9864, 15042, 13313, 12158, 8682, 13214, 12366, 12366, 16479, 16105, 16523, 11033, 9442, 17000, 10713, 13673, 17086, 12933, 11252, 18073, 11901, 17710, 15178, 17241, 18876, 11563, 19227, 19225, 9284, 19021, 19431, 19906, 20015, 20024, 15393, 20065, 20038, 17096, 16758, 20317, 20486, 20560, 20547, 20619, 20711, 20840, 18287, 20884, 21037, 21023, 19632, 21240, 21221, 21253, 21271, 21335, 19236, 21363, 15446, 21409, 9405, 21527, 21523, 21494, 21574, 21694, 19474, 21792, 15581, 21960, 22044, 22086, 22132, 22192, 20000, 22470, 19917, 22532, 20657, 21564, 22641, 22744, 22808, 22497, 22812, 22828, 22905, 22919, 23007, 23111, 23116, 22823, 23319, 21648, 23094, 23573, 19481, 24530, 21684, 24843, 24476, 24994, 16453, 24745, 24213, 25303, 24379, 25630, 25641, 25653, 23993, 25860, 21854, 19077, 26297, 26212, 26587, 22468, 26784, 26784, 26965, 26920, 27093, 27197, 27332, 27317, 28299, 26818, 29720, 30264, 33027,
Last edited by focusblade; Aug 26, 2016 @ 10:51am
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Showing 1-15 of 1,161 comments
Seven Aug 13, 2016 @ 8:57am 
Is happening to many people, the way is hope they know what is happening and fix it
Seven Aug 13, 2016 @ 8:57am 
same here btw
focusblade Aug 13, 2016 @ 8:58am 
I feel defeated :steamsad: and confused.
Last edited by focusblade; Aug 13, 2016 @ 8:59am
Coobs Aug 13, 2016 @ 9:04am 
Same bro. I feel ya
Brechnor Aug 13, 2016 @ 9:06am 
:(
yep me too. if they dont fix this im out
Teabobaggins Aug 13, 2016 @ 9:08am 
Yup, same here
Brechnor Aug 13, 2016 @ 9:11am 
Some things can't be defended against.
This would be one of those things.
focusblade Aug 13, 2016 @ 9:14am 
The worst part is I already had to restart the game once due to a bug where outpost didnt spawn on a all water planet :steamsad:. So right off the bat 3-4 hours of my game was blown away and now its like deja vu all over again.
focusblade Aug 13, 2016 @ 10:29am 
Has anyone found a fix yet?
Brechnor Aug 13, 2016 @ 10:52am 
Reading about this made me hit the button that steam never wants you to hit.
I'm not going over the 2 hour refund mark to have it wiped.

Sticking to PS4 only from here on.
focusblade Aug 13, 2016 @ 11:06am 
This will be the last game I every buy from hello games. Also, this whole steam 2 hour return policy is a joke considering it take 2 hours just to boot the game and make it playable let alone to find game breaking bugs. All in all I will not be restarting for a 3rd time and this game will now collect dust on my steam shelf. Again I feel defeated and now robbed of my time and money :'(
Brechnor Aug 13, 2016 @ 11:07am 
Originally posted by focusblade:
This will be the last game I every buy from hello games. Also, this whole steam 2 hour return policy is a joke considering it take 2 hours just to boot the game and make it playable let alone to find game breaking bugs. All in all I will not be restarting for a 3rd time and this game will now collect dust on my steam shelf. Again I feel defeated and now robbed of my time and money :'(

What country do you live in?
n050up4u Aug 13, 2016 @ 11:09am 
Just happened to me right now. How do you have 2 saves, one current one previous.. and they both wipe?
focusblade Aug 13, 2016 @ 11:11am 
I'm in the US and I'm not sure it's considered redundancy if it's a possibility that both save files can wipe.
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No Man's Sky > Technical Support > Topic Details
Date Posted: Aug 13, 2016 @ 8:54am
Posts: 1,161