Grand Theft Auto V

Grand Theft Auto V

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Schaliaa Apr 20, 2015 @ 6:39pm
Exception Code 0xc0000005 Crash
Hey all, I have been fighting with GTA 5 for a few days because it has been crashing every half hour or so ever since the first patch. The error report that windows generates is shown below.


Faulting application name: GTA5.exe, version: 1.0.331.1, time stamp: 0x552e6ef2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000000028034f49e
Faulting process id: 0x7ac
Faulting application start time: 0x01d07bbb26c375db
Faulting application path: P:\GTA 5\GTA5.exe
Faulting module path: unknown
Report Id: 3b5a7330-e7bc-11e4-a41d-448a5b663f9d



I have already done a full clean reinstall of my video drivers, changed out my RAM, repaired the game (i have the physical copy, not steam version) and a few other fixes that I cannot remember at this point. If anyone has any insight here, please help me. Rockstar has been sitting on my support ticket for a few days now and won't help me, and I have been digging through websites and forums trying to find a fix. While many have the same issue as posted above, the main difference and difficulty for me is that my faulting module is unknown while everyone else has it spelled out for them. Thank you for your time
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Showing 1-15 of 46 comments
Thaz Apr 23, 2015 @ 2:13pm 
The 005 always happened to me, when I was throwing grenades on foot, and trying to aim out of a car with a weapon afterwards. As soon as I pressed the right mousebutton, CRASH.

Here is what I did to fix my 005 error.

Delete the following 2 files: [cfg.dat] and [pc_settings.bin] in this Folder:
C:\Users\YOUR-USERNAME\Documents\Rockstar Games\GTA V\Profiles\ACCOUNT-CODE\

I did a copy of both files beforehand. You might need to reconfigure your keybindings after that, but I think it is worth it.

Start the game and you should be good to go. The 2 missing files will be recreated. (I don't know how those 2 files will affect your singleplayer saves, since I only play online. But that's why you should make a backup copy of those 2 files)
Julius Apr 23, 2015 @ 2:17pm 
Here's what finally fixed it for me today, and I also had the 000005 errors:

https://toolslib.net/downloads/viewdownload/1-adwcleaner/

Download, scan and clean.

I had been running malwarebytes, ad-aware, kaspersky, superantispyware and ♥♥♥♥♥, so I thought that some weird malware wasn't the problem, but this one fixed it for me. Took freakin' forever to find a fix.

If it works, spread the word to get more people out of this goddamn mess.
Thaz Apr 23, 2015 @ 2:18pm 
Well, my problem wasn't caused by malware, so yeah :D My game is working now, applying the solution I gave ;) But glad you found your cure.
LymphNode Apr 30, 2015 @ 5:37am 
Deleting the 2 files worked for me. I was wondering if i have to delete these two files everytime i play?
Thaz Apr 30, 2015 @ 10:25am 
No. It worked for me, after I deleted them once. Never had a crash since that day. I think it had smth. to do with the landing page settings. Even if you change it back to default manually, there seems to be a problem. Deleting the whole settings file fixed it. Never touch that setting again, tho :P
Last edited by Thaz; Apr 30, 2015 @ 10:26am
xandry May 10, 2015 @ 11:06am 
Name of the faulty application: GTA5.exe, version: 1.0.350.1, time mark: 0x5540c256
Name of the faulty module: GTA5.exe, version: 1.0.350.1, time mark 0x5540c256
Exception code: 0xc0000005
Offset of an error: 0x0000000001102382
Identifier of faulty process: 0x4cc
Time of start of the faulty application: 0x01d08b4abca7fd6e
Way of the faulty application: D:\Steam\steamapps\common\Grand Theft Auto V\GTA5.exe
Way of the faulty module: D:\Steam\steamapps\common\Grand Theft Auto V\GTA5.exe
Report code: 88972667-f73e-11e4-b276-3085a9487d7c

I have this random crash too. https://steamcommunity.com/app/271590/discussions/0/611703999981246876/#c611704531888054572 or https://steamcommunity.com/app/271590/discussions/0/611703999981246876/#c611704531888065752
not helped.
Thaz May 10, 2015 @ 12:04pm 
Sorry, except deleting those 2 files and setting up the landing page, I don't really know how to fix error Exception code: 0xc0000005. Can you tell us something about the error? Like, when does it happen? While driving and pressing the right mouse button? While loading into a mission? Any little detal might help.
the funny man May 21, 2015 @ 1:01pm 
Dunno why this is relevent, but you know that AdwCleaner link you sent us Sephyrius, the page clamins it has over 76 MILLION downloads. somehow i don't think that's true. xDD
tuxedo- May 30, 2015 @ 9:32am 
I also have a somewhat similar crash:
Faulting application name: GTA5.exe, version: 1.0.350.1, time stamp: 0x5540c256
Faulting module name: GTA5.exe, version: 1.0.350.1, time stamp: 0x5540c256
Exception code: 0xc0000005
Fault offset: 0x0000000001133400
Faulting process id: 0x1824
Faulting application start time: 0x01d09af580f0e556
Faulting application path: D:\SteamLibrary\steamapps\common\Grand Theft Auto V\GTA5.exe
Faulting module path: D:\SteamLibrary\steamapps\common\Grand Theft Auto V\GTA5.exe

Happens when launching game.
Schaliaa May 30, 2015 @ 6:29pm 
@TuxedoDuck for your issue it may just require a reinstall, may be a faulty exe file
TrueSight Sep 2, 2015 @ 1:08pm 
Faulting application name: GTA5.exe, version: 1.0.393.4, time stamp: 0x55a62da6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000417
Fault offset: 0x000000f21a775ef0
Faulting process id: 0x2d20
Faulting application start time: 0x01d0e5a538e608dc
Faulting application path: C:\Steam\steamapps\common\Grand Theft Auto V\GTA5.exe
Faulting module path: unknown
Report Id: 8f6bc859-4e09-44d2-b63a-423b0e4068e6
Faulting package full name:
Faulting package-relative application ID:

PLEASE HELP ME D: random crashes.
Buck Sep 2, 2015 @ 1:20pm 

Originally posted by TrueSIght:
Faulting application name: GTA5.exe, version: 1.0.393.4, time stamp: 0x55a62da6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000417
Fault offset: 0x000000f21a775ef0
Faulting process id: 0x2d20
Faulting application start time: 0x01d0e5a538e608dc
Faulting application path: C:\Steam\steamapps\common\Grand Theft Auto V\GTA5.exe
Faulting module path: unknown
Report Id: 8f6bc859-4e09-44d2-b63a-423b0e4068e6
Faulting package full name:
Faulting package-relative application ID:

PLEASE HELP ME D: random crashes.

Your problem is different. 0xc0000417 is an "unknown software exception" which means windows cannot uniquely identify the cause if the problem. it doesn't know where the fault came from either.

Start with all of the usual stuff:
What are your system specs? Do you meet/exceed the requirements?
Is your OS, all drivers and redistributables up to date?
Is the system and any other firmware up to date?
Any other open running programs?
Any error messages?
What settings are you using? have you tried changing them?
Have you done a game cache integrity check?
removed/reinstalled?
Installed on another PC?


cruste Sep 2, 2015 @ 1:34pm 
0xc0000417 verify game cache, scan for malware

check your graphic settings, this is why it helps to delete the config
grass setting is causing the trouble lower it to normal.
TrueSight Sep 2, 2015 @ 1:48pm 
Originally posted by Buck:
Originally posted by TrueSIght:
Faulting application name: GTA5.exe, version: 1.0.393.4, time stamp: 0x55a62da6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000417
Fault offset: 0x000000f21a775ef0
Faulting process id: 0x2d20
Faulting application start time: 0x01d0e5a538e608dc
Faulting application path: C:\Steam\steamapps\common\Grand Theft Auto V\GTA5.exe
Faulting module path: unknown
Report Id: 8f6bc859-4e09-44d2-b63a-423b0e4068e6
Faulting package full name:
Faulting package-relative application ID:

PLEASE HELP ME D: random crashes.

Your problem is different. 0xc0000417 is an "unknown software exception" which means windows cannot uniquely identify the cause if the problem. it doesn't know where the fault came from either.

Start with all of the usual stuff:
What are your system specs? Do you meet/exceed the requirements?
Is your OS, all drivers and redistributables up to date?
Is the system and any other firmware up to date?
Any other open running programs?
Any error messages?
What settings are you using? have you tried changing them?
Have you done a game cache integrity check?
removed/reinstalled?
Installed on another PC?


i7 4ghz, 970gtx iChill airboss, 16gb ram.
Drivers up to date.
System? how do I check framewire?
Tried runnign it with no programmes....still crashes
No error messages... just stopped working.
Ttried variuse settings..nothing changes.
Did integrity check, twice. no probs.
re-installed it...nothing changed
My brother has it on his pc and it runs.. but they are very diff. pc;s
Last edited by TrueSight; Sep 2, 2015 @ 1:56pm
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