PC Freezing/hanging during level load.

[Is It?]

Edit: What we DO know:

* The Windows version has no relevance to the issue. This SEEMS to be relating to a crash that happens, possibly separate from the freezing problem. It might be related but there's little evidence to support this at the moment.
* Disabling Multithreading In-Game solves the problem, but causes significant performance drops.
* Changing to Vulkan does not make a difference in relation to hardlocking. Unknown if this related to the DX error - of if the DX error is causing by something that would ALSO cause Vulkan to crash - not enough information here.
* Disabling specific CPU cores does NOT solve the problem - however it DOES seem to stop hardlocking - allowing the game process to be closed. This is gleaned from various posts across forums, and is in no way a guaranteed fix.

We know the PoE2 devs are looking at this issue as a priority, so I guess we'll just have wait and see. Official POE2 beta test thread regarding this issue: https://www.pathofexile.com/forum/view-thread/3594126

**EDIT Kapps has released a tool that could potentially help with the loading screen freezing - I have not tested this so AYOR. https://github.com/Kapps/PoEUncrasher/releases/tag/v1.2.0

Let us know in the thread if this has worked for you.

This it NOT for the DX crashes - this appears to be a separate issue.

** EDIT: I have had some good success with an app called Process Lasso. You can use this to specifically set a rule for the PoE2 process to drop to IDLE priority and un-assign 2 cores iflk the CPU usage rises above 95% for a second, and then remain at IDLE for say, 10 seconds. And then resume normal processes.

Find the tool here: https://bitsum.com/

Turn ProBalance on.

Advanced Settings:
Ignore all options except:
Lower to idle priority instead of below normal - Tick this.
Ignore all foregroud processes - UNTICK this - very important.
Change affinity during restraint: CPUs 2-(your core count - eg 15 for a 5800X3D)

Options/CPU Limiter:
Process match: pathofexilesteam.exe (change this to whatever the GGG launcher version is, if using that)
When CPU use is: 85% (experiment with this - the more powerful the CPU, the lower this can be)
For a period of: 1 seconds
Reduce by this many CPU cores: 8 (Essentially half the logical cores your CPU has - you could just put 2, but I don't see an issue with half)
For a period of: 10 seconds.

This has immediately solved the issue for me - and it even decreases load time dramatically as well. Any tool that can reduce the CPU priority and remove cores will probably work, but this can be done on a rule basis per running process.

Anyone else having this? When transitioning to new levels/towns, the PC locks up completely and I have to reboot. Done this twice now?

Maybe post specs? In case there is a commonality?

4080 Super, Ryzen 5800X3D, 48Gb DDR4. Ultrawide 21:9 @ 3440x1440

EDIT: Thanks to all for responding - as I expected, there's no real correlation in hardware specs to the cause of the issue. The PoE Forum thread is also showing exactly the same information.

[OneForFun]

Save. i have CRIT messages in the log:
2024/12/08 01:24:11 4590671 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_1 has no vertex influences
2024/12/08 01:24:11 4590671 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_2 has no vertex influences
2024/12/08 01:24:11 4590671 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_3 has no vertex influences
2024/12/08 01:24:11 4590671 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_4 has no vertex influences
2024/12/08 01:24:12 4590687 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_1 has no vertex influences
2024/12/08 01:24:12 4590687 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_2 has no vertex influences
2024/12/08 01:24:12 4590687 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_3 has no vertex influences
2024/12/08 01:24:12 4590687 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_4 has no vertex influences
2024/12/08 01:24:16 4594953 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_1 has no vertex influences
2024/12/08 01:24:16 4594953 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_2 has no vertex influences
2024/12/08 01:24:16 4594953 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_3 has no vertex influences
2024/12/08 01:24:16 4594953 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_4 has no vertex influences
...
2024/12/08 01:24:41 4620015 d5a32775 [CRIT Client 2388] Failed to decompress (corrupted data)

This is probably causing a crash for me.

[COMRADE BOOKCHIN]

I'm getting the same issue. Sometimes it will do a total system freeze when switching between zones, or it will just crash/freeze while fighting. It's the only game that does this on my PC. I've removed all overclocks and it still happens. Vulkan DX12, no difference. 9800X3D, 4080 Super, all up to date.

[Schirato]

I just bought the game and installed it, and I'm having a problem with Steam when loading the game. It crashes the game right after the manufacturer's loading screen.

I've already removed the game and reinstalled it twice.
I restarted the computer.
I updated the video driver.

Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz
32.0 GB
Windows 11 Pro - 23H2
NVidia GeForce RTX 4070
Driver - 566.36 - 05/12/2024

[Morbid]

Crashing too on a Ryzen 7 7800X3D and RTX 4070

[xDDD]

Yep I get the issue too.
The map just loads forever. I end up ending task and re-starting the game. Seems to happen more on co-op with my buddy (who it also happens to)

[dr.melbros]

LENOVO YOGA 7i:
core i9 ultra
32Gb RAM
RTX 4060

same problems + ultra low fps

[Witt]

I'm crashing in DX12 and Vulcan. I have not yet tried DX11 (Yuck)

Win11 24H2
Nvidia 566.36
Ryzen 3700X
RTX 3080
64GB DDR4

Running in 2K

[Shubaru]

Wondering if everyone with this issue has been in a party, find the infinite loading screen happens a lot more often when my friend and i try to enter a place at the same time. It crashes for both of us. Also happened with another friend from a different part of the world, crashed with me during loading.

[Arridian - allkeyshop]

NVIDIA Driver 566.36
R7 5800x
RTX 4090
32Gb RAM DDR4 3200Mhz
SSD NVMe

Happen with DLSS Quality, changed it to Balanced, no more PC freeze

Thanks:

Adept の投稿を引用：

i had the same problem, changed DLSS to Default and fixed the problem, maybe it'll work for some of you

[CryTeK]

yes me too .. have to restart my pc manually
RTX 4080 Super
7800X3D
32GB RAM

[Ghost]

I had this only one time. Ryzen 5800X3D + RTX 4090 , 64GB RAM. After this freeze i changed to Render API "Vulcan". Since this i had no freeze or crash. Graphics all on max and DLSS Quality.

[reyvinor]

OneForFun の投稿を引用：

Save. i have CRIT messages in the log:
2024/12/08 01:24:11 4590671 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_1 has no vertex influences
2024/12/08 01:24:11 4590671 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_2 has no vertex influences
2024/12/08 01:24:11 4590671 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_3 has no vertex influences
2024/12/08 01:24:11 4590671 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_4 has no vertex influences
2024/12/08 01:24:12 4590687 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_1 has no vertex influences
2024/12/08 01:24:12 4590687 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_2 has no vertex influences
2024/12/08 01:24:12 4590687 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_3 has no vertex influences
2024/12/08 01:24:12 4590687 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_4 has no vertex influences
2024/12/08 01:24:16 4594953 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_1 has no vertex influences
2024/12/08 01:24:16 4594953 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_2 has no vertex influences
2024/12/08 01:24:16 4594953 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_3 has no vertex influences
2024/12/08 01:24:16 4594953 a6a89f72 [CRIT Client 2388] [Art/Models/NPC/MarakethGuards/rig.ast] Bone: phys_skinned_tassel_jntBnd_4 has no vertex influences
...
2024/12/08 01:24:41 4620015 d5a32775 [CRIT Client 2388] Failed to decompress (corrupted data)

This is probably causing a crash for me.

absolutly same problem here!! if youo find any resolution - please message

[Bryan]

i also had this problem.

i turned off Nvidia overlay and steam hud, also set the game to always launch as admin, and after that i have played for 3 hours so far and no freeze, keep in mind that doesn't have to mean it's solved.

[Ju1ce]

same for me

[mixer-]

same

win11
9700k
2070super
32gb ram

gd 566.36