Batman™: Arkham Origins Blackgate - Deluxe Edition

Batman™: Arkham Origins Blackgate - Deluxe Edition

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mickbeaver Dec 2, 2015 @ 1:02pm
Help Track Down Game Crashing/Freezing
Hello,

If you are experiencing the crash/freeze at the opening of the game (when Batman first appears and begins to turn around), please post the following from your Steam System Information (you can access this by going to Help → System Information):

  • Processor Information
  • Operating System Version
  • Video Card
  • Sound card
  • Memory

If you would like to share this information privately, you can send an email to mick.beaver@armature.com

Thanks!
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Showing 1-15 of 88 comments
Luke Jolie Dec 2, 2015 @ 1:12pm 
I just had freeze..
My specs are: AMD FX 8350, Windows 10 x64 with latest fixes, NVidia GeForce GTX 970, Creative Sound Blaster Z, 8GB DDR3 1600MHz RAM, HDD SATA 3 Toshiba DT01ACA100 + WDC WD20EZRX-00D8PB0

All latest drivers and fixes installed for all hardware/software, no problems in other games.

P.S. When I try to login to WB it says that my region is blocked or something like that.. It works in all other Batman games and also in Mad Max and Middle-earth Shadow of Mordor.
Last edited by Luke Jolie; Dec 2, 2015 @ 1:19pm
pac4ever Dec 2, 2015 @ 2:05pm 
not working....freezes when the head starts turning...
i5-4670k,asus strix gtx 980 4GB,16GB DDR 3,on board sound card,win 10 64 bit with updates to date...
Last edited by pac4ever; Dec 2, 2015 @ 2:06pm
Sh@rktejo Dec 2, 2015 @ 2:51pm 
It's still freezing.

CPU: Core i7 4700MQ 2.4Ghz
OS: Windows 10 Pro x64
GPU: Geforce GTX 770m 3GB
Sound: Realtek High Definition audio
Memory: 16GB DDR3 (1600mhz)
loganjamesalex Dec 2, 2015 @ 3:17pm 
still freezing when batman turns around but after the freeze i can hear my inputs from my controller happening I can hear batman fighting if i hit X and stuff but I had to hard restart my computer (Ctrl+Alt+Delete even wasn't working)

CPU: AMD FX-4350 Quad-Core 4.2Ghz
OS: Windows 10 Home 64-bit
GPU: NVIDIA GTX 970 4GB
Sound: Realtek High Defintion Audio with a dolby sound card
RAM: 16GB DDR3

I have been running Arkham Knight max settings since day 1 even when it was taken off the store page my PC was powerful enough to run it fine so I think you have a seriously broken game here. :batarang: :blackmask:
LOL! Dec 2, 2015 @ 3:26pm 
17-4171HQ
Windows 10x64
GTX 850M
Realtek High Definiton audio driver ( cant find anything for hardware
12GB DDR3
frozen for me as well
Last edited by LOL!; Dec 2, 2015 @ 3:29pm
Paddy Dec 2, 2015 @ 5:34pm 
Experiencing the freeze too. Pity, cause I like the batman universe and this was the only game I haven't played. Hope you guys can fix this annoying bug. Here is my System Information:

Processor Information:
Vendor: GenuineIntel
CPU Family: 0x6
CPU Model: 0x3e
CPU Stepping: 0x4
CPU Type: 0x0
Speed: 3402 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported


Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 980

DirectX Driver Name: nvd3dum.dll
Driver Version: 10.18.13.5906
DirectX Driver Version: 10.18.13.5906
Driver Date: 24 Nov 2015
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce GTX 980
VendorID: 0x10de
DeviceID: 0x13c0
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 2560 x 1600
Desktop Resolution: 2560 x 1600
Primary Display Size: 25.24" x 15.79" (29.76" diag)
64.1cm x 40.1cm (75.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: SPDIF-Out (Sound Blaster Z)

Memory:
RAM: 32707 Mb


Installed software:
[..snip..]
Batman™: Arkham Knight
Batman™: Arkham Origins
Batman™: Arkham Origins Blackgate - Deluxe Edition
Batman: Arkham Asylum GOTY Edition
Microsoft Garage Mouse without Borders (could this be interfering?)
NVIDIA 3D Vision Controller Driver 352.65
NVIDIA 3D Vision Driver 359.06
NVIDIA Control Panel 359.06
NVIDIA GeForce Experience 2.7.4.10
NVIDIA GeForce Experience Service
NVIDIA Graphics Driver 359.06
NVIDIA HD Audio Driver 1.3.34.4
NVIDIA Install Application
NVIDIA LED Visualizer 1.0
NVIDIA Miracast Virtual Audio 353.62
NVIDIA Network Service
NVIDIA PhysX System Software 9.15.0428
NVIDIA ShadowPlay 2.7.4.10
NVIDIA Stereoscopic 3D Driver
NVIDIA Update 2.7.4.10
NVIDIA Update Core
NVIDIA Virtual Audio 1.2.31
[..snip..]
evasquez4 Dec 2, 2015 @ 8:45pm 
Still crashing for me too. my specs are, i7 4770k processor 3.5 ghz overclocked to 4.0ghz, windows 10 64 pro, msi gtx 970 video card 4 gb, msi gtx 760 video card 2gb for physx,realtek high definition audio,g skill 16gbs 1866mhz memory
Kermad Dec 3, 2015 @ 6:10am 
Información sobre el procesador:
Fabricante: AuthenticAMD
Familia de la CPU: 0x10
Modelo de la CPU: 0xa
Stepping de la CPU: 0x0
Tipo de CPU: 0x0
Velocidad: 3516 MHz
Procesadores lógicos: 4
Procesadores físicos: 4
HyperThreading: No compatible
FCMOV: Compatible
SSE2: Compatible
SSE3: Compatible
SSSE3: No compatible
SSE4a: Compatible
SSE41: No compatible
SSE42: No compatible

Información sobre la red:
Velocidad de la red:

Versión del sistema operativo:
Windows 10 (64 bits)
NTFS: Compatible
Códigos Criptográficos del Proveedor: Compatible 311 0x0 0x0 0x0

Tarjeta de vídeo:
Controlador: NVIDIA GeForce GTX 760

Nombre de controlador de DirectX: nvd3dum.dll
Versión de controlador: 10.18.13.5900
Versión de controlador de DirectX: 10.18.13.5900
Fecha de controlador: 13 de noviembre de 2015
Versión de OpenGL: 4.5
Densidad de color del escritorio: 32 bits por píxel
Frecuencia de actualización del monitor: 60 Hz
Tarjeta DirectX: NVIDIA GeForce GTX 760
Identificador del fabricante: 0x10de
Identificador del dispositivo: 0x1187
Número de monitores: 1
Número de tarjetas de vídeo lógicas: 1
No se ha detectado ninguna interfaz SLI o Crossfire
Resolución de pantalla principal: 1920 x 1080
Resolución de escritorio: 1920 x 1080
Tamaño de pantalla principal: 20.51" x 11.54" (23.50" diag)
52.1cm x 29.3cm (59.7cm diag)
Bus principal: PCI Express 16x
Memoria VRAM principal: 4095 MB
Modos MSAA compatibles: 2x 4x 8x

Tarjeta de sonido:
Dispositivo de sonido: Altavoces (SB Recon3D PCIe)

Memoria:
RAM: 8171 Mb
chris Dec 3, 2015 @ 6:24am 
hi,
crash for me too,



Processeur :
Fabricant : GenuineIntel
Famille du processeur : 0x6
Modèle du processeur : 0x3c
Révision processeur : 0x3
Type de processeur : 0x0
Fréquence : 4080 Mhz
8 processeurs logiques
4 processeurs physiques
HyperThreading : Pris en charge
FCMOV : Pris en charge
SSE2 : Pris en charge
SSE3 : Pris en charge
SSSE3 : Pris en charge
SSE4a : Non pris en charge
SSE41 : Pris en charge
SSE42 : Pris en charge

Réseau :
Vitesse du réseau :

Version du système d'exploitation :
Windows 10 (64 bits)
NTFS : Pris en charge
Codes Fournisseur Crypto : Pris en charge 311 0x0 0x0 0x0

Carte graphique :
Pilote : NVIDIA GeForce GTX 970

Nom du pilote DirectX : nvd3dum.dll
Version du pilote : 10.18.13.5906
Version du pilote DirectX : 10.18.13.5906
Date du pilote : 24 nov 2015
Version OpenGL : 4.5
Profondeur de couleur du bureau : 32 bits par pixel
Taux de rafraîchissement du moniteur : 60 Hz
Carte DirectX : NVIDIA GeForce GTX 970
ID fabricant : 0x10de
ID périphérique : 0x13c2
Nombre de moniteurs : 1
Nombre de cartes vidéo logiques : 1
Aucun SLI ou Crossfire détecté
Résolution de l'affichage principal : 2715 x 1527
Résolution du bureau : 2715 x 1527
Taille de l'affichage principal : 27.56" x 15.35" (31.54" diag)
70.0cm x 39.0cm (80.1cm diag)
Bus principal : PCI Express 16x
Mémoire vidéo principale : 4095 Mo
Modes MSAA pris en charge : 2x 4x 8x

Carte son :
Périphérique audio : Haut-parleurs (Realtek High Def

Mémoire :
RAM : 16326 Mo

Divers :
Langue de l'interface : Français
Micro : Not set
Type de support : Indéterminé
Espace disque total disponible : 1191236 Mo
Plus grand bloc disponible sur le disque dur : 582024 Mo
Date de l'installation du SE : janv. 01 1970
Contrôleur de jeu : XInput Controller #1 détecté(s)

Logiciel installé :
Adobe Flash Player 19 NPAPI
Batman™: Arkham Knight
Batman™: Arkham Origins Blackgate - Deluxe Edition
DARK SOULS™ II: Scholar of the First Sin
Divinity: Original Sin Enhanced Edition
EA SPORTS™ FIFA 15
Fallout 4
Fallout 4 - Patch FR 1.00
GOG Galaxy
Intel(R) Chipset Device Software
Intel(R) Network Connections Drivers
Logiciel pour périphérique à chipset Intel®
METAL GEAR SOLID V: GROUND ZEROES
METAL GEAR SOLID V: THE PHANTOM PAIN
Microsoft ASP.NET MVC 4 Runtime
Microsoft Games for Windows - LIVE Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Mises à jour NVIDIA 2.7.4.10
Mozilla Firefox 42.0 (x86 fr)
Mozilla Maintenance Service
NVIDIA GeForce Experience 2.7.4.10
NVIDIA GeForce Experience Service
NVIDIA Install Application
NVIDIA LED Visualizer 1.0
NVIDIA Logiciel système PhysX 9.15.0428
NVIDIA Network Service
NVIDIA Pilote 3D Vision 359.06
NVIDIA Pilote audio HD : 1.3.34.4
NVIDIA Pilote du contrôleur 3D Vision 352.65
NVIDIA Pilote graphique 359.06
NVIDIA ShadowPlay 2.7.4.10
NVIDIA Son virtuel Miracast 353.62
NVIDIA Stereoscopic 3D Driver
NVIDIA Update Core
NVIDIA Virtual Audio 1.2.31
Origin
Panneau de configuration NVIDIA 359.06
Project CARS v1.3
Rayman Origins
Realtek High Definition Audio Driver
SHIELD Streaming
SHIELD Wireless Controller Driver
Steam
The Witcher 3 - Wild Hunt
The Witcher 3: Wild Hunt - Free DLC program (16 DLC)
The Witcher 3: Wild Hunt - Hearts of Stone
Ultra Street Fighter IV
VLC media player

rundot Dec 3, 2015 @ 6:42am 
Intel Core i7-3770K
Windows 10 Professional x64
GeForce GTX 970 4Gb
Onboard Realtek sound
16GB DDR3
iGxŔคยĽ Dec 3, 2015 @ 12:13pm 
Intel Core i5-4690
Windows 10 Pro x64
GeForce GTX 760 2GB
Realtek High Definiton
8GB DDR3
relic1980 Dec 3, 2015 @ 7:27pm 
I just got this for free because I bought AK, and I tried it before the patch; it would freeze, then exit to Steam. Now with the new patch it not only freezes, but you can hear the game playing while the image of Batman is seared into my brain :). If I try to three-finger it, the screen goes black, but you still hear the sounds, but ultimately I have to force my computer to reboot because I can't see anything. I first tried this with the save I had, then I restarted the game. Same result.

Here are my specs:

-AMD FX 8320 8-core Vishera
-Windows 10 Pro x64
-EVGA GTX 750 Ti 2GB
-on board sound
-16GB DDR3 1600
Bruce Wayne Dec 4, 2015 @ 5:00am 
Steel freezing. My PC: -i5 2320/-16gb DDR3 1600/-ASUS Strix 960 4GB/-SSHD 1TB/-Windows 10 Pro x64/-on board sound
ChilLyWilLy Dec 4, 2015 @ 6:06am 
Game crashes first few seconds after picking difficulty and starting game. I can go to options and turn up the "3" graphics options in the menu... This game is the first I have ever seen to totally lock up MY ENTIRE COMPUTER WTF.

-Intel i7 4720HQ 2.6ghz - 3.6ghz
-Windows 10 Home x64
-GTX 980m 4gb vram
-16 gb DDR 1600 ram
-On board sound with Soundblaster x-fi mb3 program?
Batiston Dec 4, 2015 @ 6:55am 
The game worked perfectly on windows10 64bits, but since i put the last update of windows10 (version 1155 i think) it crash at the begining after i load my save, when batman appears, i have still sound and i just can quit blindly by helping me with the sounds of the pause menu. (sorry for my bad english)

Processeur :
Fabricant : GenuineIntel
Famille du processeur : 0x6
Modèle du processeur : 0x3a
Révision processeur : 0x9
Type de processeur : 0x0
Fréquence : 3503 Mhz
4 processeurs logiques
4 processeurs physiques
HyperThreading : Non pris en charge
FCMOV : Pris en charge
SSE2 : Pris en charge
SSE3 : Pris en charge
SSSE3 : Pris en charge
SSE4a : Non pris en charge
SSE41 : Pris en charge
SSE42 : Pris en charge


Version du système d'exploitation :
Windows 10 (64 bits)
NTFS : Pris en charge
Codes Fournisseur Crypto : Pris en charge 311 0x0 0x0 0x0

Carte graphique :
Pilote : NVIDIA GeForce GTX 970

Carte son :
Périphérique audio : Haut-parleurs (KAVE XTD Headset)

Mémoire :
RAM : 16331 Mo

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