Workarounds & Troubleshooting

[Nixxes_Community]

Thank you for playing Marvel's Spider-Man 2 on PC!

In this topic, you'll find a list workarounds and troubleshooting steps for commonly reported issues. If you have any feedback or require assistance, please visit the Nixxes Support website[support.nixxes.com].

The game crashes after an update

If your game crashes after an update, make sure to verify the game files. Also make sure any mods are removed, if you have those installed. If that does not help, please contact support.

As a workaround, you can revert to a previous version of the game on Steam. To do so, right click the game in your library, go to Betas and select previous_version from the dropdown.

I'm stuck in 'New Threads'

We are aware of a bug that can occur at very high frame rates during this mission. When crawling as Miles on the pipes, the cinematic does not trigger. As a workaround, you can limit your FPS to 60 by using the V-Sync options in Settings > Display & Graphics > V-Sync to pass this point.

I’m stuck and cannot progress

Marvel’s Spider-Man 2 on PC automatically creates backup saves (as of Patch 1, February 6). If you are stuck and the Reload from Checkpoint option does not help, you can try loading a backup save by following the instructions outlined here[support.nixxes.com].

Parts of the game are not loading correctly

Problems with loading character models and audio synchronization can be caused by corrupt files, storage device related errors, or installing the game on a hard disk drive or external storage device. Marvel’s Spider-Man 2 on PC requires an SSD. If you encounter loading issues, make sure the game is installed on an SSD and verify the game files.

The camera is obscured (Intel Graphics)

When playing on select Intel Graphics cards, you may be blocked during the mission ‘Show me New York’ when trying to take a picture.

Intel released a graphics driver udpate that resolves this:

Download Intel Graphics Driver 32.0.101.6559 (WHQL Certified)[www.intel.com]

We are working closely together with Intel to resolve this. This will be addressed in an upcoming Intel Graphics Driver. As a workaround, you can load this save file[drive.google.com] just past that point in the mission.

The game kicks me back to the Main Menu after loading a save file

This can happens when loading an autosave via the Load Game option. To load your autosave, select your profile and press Continue. - Resolved in Patch 3

I’m stuck in ‘The Flames Have Been Lit’ on New Game+

We are aware of a progression blocker when trying to retrieve the Sleeping Dart for players with Mouse and Keyboard during this mission on NG+ and working on a patch to resolve this. As a workaround, go to Settings > UI > Show Tutorial and select On. - Resolved in Patch 2.

Mouse sensitivity settings are not effective

We have found that the difference in sensitivity settings becomes more subtle as the DPI of your mouse increases. As a workaround, while we work on an update to address this, we recommend lowering your mouse DPI setting. - Resolved in Patch 2.

I'm crashing in the final Mysterio mission

We are aware of crash that can occur when running in the infinite corridor of the final Mysterio mission, if the player is using the Bodega Cat Suit. As a workaround, please try using a different suit to pass this point. - Resolved in Patch 2.

The Nintendo Switch Pro controller is not working

We are looking into supporting the Nintendo Switch Pro controller in a future update. - Resolved in Patch 2.