Mount & Blade II: Bannerlord

Mount & Blade II: Bannerlord

 This topic has been pinned, so it's probably important
How to use the Crash Uploader and How to send Save Files
On this topic, we would like to clarify and explain how to use the Crash Uploader and how to send us your save file in case we need them.

How to use the Crash Uploader
As you may know, we have a built-in crash uploader system that collects certain files and sends them directly to our database. With this, we are able to find and debug most of the crashes.

1) When the game crashes, you will see this pop-up window. You need to click the "Yes" button to start the upload. (It might be opened but can be hidden behind the game window so please check your open applications.)
Image[imgur.com]

2) After clicking "Yes", you will see this window. Please include details on the description field and click "Send". This stage can last a few minutes.
Image[imgur.com]

3) After the upload is completed, you will see this window. Please note that to be able to check your crash dumps manually we need the identifier of that crash dump. You will see it at this stage. It will be copied to your clipboard automatically.
Image[imgur.com]

4) This is an example conversation.
Image[imgur.com]

How to Send Save Files
Most of the time we will need your save files to reproduce the issue you are facing. Due to the nature of our game, almost every gameplay is different. Because of this, it would take us a lot of time to reproduce the issue you are facing by ourselves. Using your save file helps us save time by a lot.

You can find your save files here:
"C:\Users\YOUR_USER_NAME\Documents\Mount and Blade II Bannerlord\Game Saves"

You can send us your save files via the ticketing system on our website. To send us a ticket, please visit www.taleworlds.com and login to your forum account from the top right. Click on "My Account" and then "My Open Tickets". You can create a ticket there and include your save file as well as the URL of your current report thread. You can find more info about how to upload files to us with the new ticketing system here[forums.taleworlds.com].