Tales of Maj'Eyal

Tales of Maj'Eyal

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Tales of Maj'Eyal > Bug Reports > Topic Details
 This topic has been pinned, so it's probably important
[SpA]Dekar Mar 1, 2014 @ 2:23pm
Problems with Graphics or Crashes? Look here!
1) (MAC ONLY) Disable Steam overlay by rightclicking it in your Steam library, Properties and unchecking "Enable Steam Overlay while in-game".

2)If your game crashes on startup, try moving the te4-web.dll out of the games folder. Also update your graphics and audio drivers and change your default audio device to a different one.

3) Make sure to disable all addons (only for crashes after Main Menu), happens especially after patches which change the game code.

4) (WINDOWS ONLY) If your game crashes on saving/exiting, make sure to run it as admin under windows.

Many crashes, especially right after launching the game, are caused by a lack of support for shaders by your graphics hardware. To disable shaders follow these steps:

5a) If you can get into the menu, turn them off in Options->Video Options.

5b) If you cant get into the menu because the game is crashing on launch:

Use this as launch option in Steam (rightclick-properties in Steam library):

--safe-mode
With 2 minus at the beginning, no typo here.

This should disable shaders and hopefully fix the crash.
If it works, remove the launch option again, so it doesn't keep resetting your options.

6) If you are still crashing, make sure to post the te4_log.txt with a description of your problem, your operating system and graphics card in a new thread:

WINDOWS: Use this as launch option in Steam (rightclick-properties in Steam library):
--flush-stdout

This makes sure all infos is instantly written to the logfile.
Now start the game and do whatever you have to do to crash it.

Find te4_log.txt, it is located in the games directory, same location as the .exe.
To get there, rightclick the game in your Steam Library->Properties->Local Files->Browse Local Files.
Upload the logfile somewhere like pastebin.com so we can take a look at it.
Remove --flush-stdout launch option as it decreases the games performance.

LINUX:
For Linux users, the log is not automatically generated. You will need to run the game with something like > /home/te4_log.txt added to it. You can also add this to the launch options via Steam if you are using it.
Upload the logfile somewhere like pastebin.com so we can take a look at it.


7) In very rare cases your visual c++ redistributeables might be corrupted, reinstalling all of them could solve your problem.
Last edited by [SpA]Dekar; Mar 12, 2018 @ 11:58pm
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Showing 46-56 of 56 comments
FEED ME Mar 15, 2017 @ 10:54pm 
Originally posted by Dekar:
Originally posted by FEED ME:
Hello,I can't even launch game,because it instantly rebooting my PC all the time.
--safe-mode doesn't work.
--flush-stdout doesn't create file.
I'm just trying launch game and pffff-reboot.
Maybe it caused of my win xp? ;)

Maybe this can help you:
http://forums.te4.org/viewtopic.php?f=42&t=47373&p=223083#p223083
So,actually I need to turn off "shader support" at the catalyst control center?
[SpA]Dekar Mar 16, 2017 @ 1:47am 
This doesnt say anything about shaders, but turning off shaders can only be beneficial if you want to make the game as stable as possible. Just dont forget to turn it back on again later.
The link says it might be due to your default audio device or old drivers.
FEED ME Mar 16, 2017 @ 1:55am 
Originally posted by Dekar:
This doesnt say anything about shaders, but turning off shaders can only be beneficial if you want to make the game as stable as possible. Just dont forget to turn it back on again later.
The link says it might be due to your default audio device or old drivers.
Thanks alot,I'll try to do something about my ol'Os and uncompability video drivers.
Maybe buy new PC later,and definately play ToME,because i like it and bought full-pack.
Sorry for my broken english ;)
[SpA]Dekar Mar 16, 2017 @ 12:21pm 
You can try upgrading your graphic drivers and change your audio device in the windows settings, maybe it helps!
FEED ME Mar 16, 2017 @ 1:34pm 
Originally posted by Dekar:
You can try upgrading your graphic drivers and change your audio device in the windows settings, maybe it helps!
I've downloaded non-steam version of game(full-pack with all chapters) and it runs
perfectly! Maybe you can explain me what's the difference?Never the less I'll try to
find difference(reason) why is steam version reboots my PC =)
bje21 Jun 4, 2017 @ 10:23pm 
why play a game that wont work
Micbran Jun 5, 2017 @ 5:29am 
I dunno. Don't play then.
(Though I'm sure it's more of a "how do I play a game that won't work").
Belle Sorciere Nov 12, 2018 @ 2:21am 
When I start the game, I get a flickering screen, and disabling shaders doesn't do anything.

I don't have any mods installed, and I do have all three DLC installed.

Edit: Reducing resolution to 1080p fixed the flickering.
Last edited by Belle Sorciere; Nov 12, 2018 @ 2:44am
rexbinary Nov 12, 2018 @ 3:28pm 
Game crashes at launch on new computer. I performed all the troubleshooting in the original post. Using safe mode the game crashes and relaunches immediatly after claring teh dialogs that pop after launching.

https://pastebin.com/K5hNyT8Q
Last edited by rexbinary; Nov 12, 2018 @ 3:29pm
[SpA]Dekar Nov 13, 2018 @ 7:00am 
Originally posted by rexbinary:
Game crashes at launch on new computer. I performed all the troubleshooting in the original post. Using safe mode the game crashes and relaunches immediatly after claring teh dialogs that pop after launching.

https://pastebin.com/K5hNyT8Q


Please try the website version from https://te4.org/download to see if its related to the steam version.
rexbinary Nov 13, 2018 @ 2:32pm 
The non-Steam version sees to work fine. How do I get the Steam version to work, or does it need to be patched? Thanks for your help.
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Tales of Maj'Eyal > Bug Reports > Topic Details