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info Dec 14, 2016 @ 12:34am
SOS basestations stopped working after firmware update
Please help, both HTC Vive basestations stopped working after firmware update ( 13. december 2016). Now they are black, without any light from them. How can it be resolved?
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Showing 1-15 of 23 comments
B1azingChaos Dec 14, 2016 @ 1:28am 
Same problem here; so far i've seen others with the same issues. For now i'm guessing that because it was caused by a firmware update it may get fixed with another and hopefully soon.
info Dec 14, 2016 @ 9:07am 
Vive support offered me next solution for my HTC Vive (after yesterdays /13.12. 2016 unfortunate firmware update) but I am afraid that it will not work because Base Stations do not light, have black face nad in SteamVR window are grey and only controllers and googles are green.

But if you are really experienced maybe it will help:

The fix has worked successfully for several users, so we shipped the required files in the latest beta.

You can find the files under your SteamVR install directory.

The easiest way to get there is to right click on SteamVR in Steam, select Properties, click on the Local Files tab and Browse Local Files...

Once there the firmware files live in:

tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0

You will need two files:

* lighthouse_tx_htc_2_0-calibration-rescue-244.bin
* lighthouse_tx_htc_2_0-244-2016-03-12.bin



The procedure is much like upgrading manually, but you do it twice, once with the fix-up firmware which will try to fix the base station, then once it has completed the fix, again with the current latest firmware.

1. With the base station unpowered, connect via a micro-B USB cable to your PC.
2. Hold the mode button down and plug in the power lead.
3. You can release the button once it enumerates as a USB mass storage device.
4. The drive will be called “CRP_DISABLED” and contain one file “firmware.bin”, delete that file.
5. Copy over onto the drive the “lighthouse_tx_htc_2_0-calibration-rescue-244.bin” file.
6. Once the copy is complete, pull out the power lead.
7. Wait a few seconds then plug in the power again. Be sure not to press the mode button while powering it up this time.
8. In a couple of seconds it should rapidly flash green or red. Green means it succeeded.
9. If it is flashing red that means it couldn’t automatically fix it and I’ll need to look at the unit to work out why.
10. Unplug the power again.
11. Repeat steps 1 thru 7 but using the “lighthouse_tx_htc_2_0-244-2016-03-12.bin” firmware file instead of the rescue one.
12. The base should now be working again, confirm by setting its mode to "A" and tracking with it alone (the other base turned off). Once it is confirmed working you can add back the other base.

If you were in the same situation and helped, write it here please. I will not do it, I am 5 year very happy Apple user and have PC with Windows 10 Home (version 1607) only for VR love of things like Tillt Brush, Anyland and Gnomes & Goblins.
B1azingChaos Dec 15, 2016 @ 1:30am 
Thanks for the fix, it made my basestations light up again. I still have problems but this was a step in the right direction.
Gak Dec 15, 2016 @ 6:58am 
Thanks for the heads up about lighthouse firmware.
My lighthouses say they need a firmware update but they are working just fine right now with everything.
Guess I'll wait for another firmware update that sorts this out.

I'm not so technically inclined for your fix. It scares me to have to do fixes manually.
yagee Dec 16, 2016 @ 1:40am 
Originally posted by info:
Vive support offered me next solution for my HTC Vive (after yesterdays /13.12. 2016 unfortunate firmware update) but I am afraid that it will not work because Base Stations do not light, have black face nad in SteamVR window are grey and only controllers and googles are green.

But if you are really experienced maybe it will help:

The fix has worked successfully for several users, so we shipped the required files in the latest beta.

You can find the files under your SteamVR install directory.

The easiest way to get there is to right click on SteamVR in Steam, select Properties, click on the Local Files tab and Browse Local Files...

Once there the firmware files live in:

tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0

You will need two files:

* lighthouse_tx_htc_2_0-calibration-rescue-244.bin
* lighthouse_tx_htc_2_0-244-2016-03-12.bin



The procedure is much like upgrading manually, but you do it twice, once with the fix-up firmware which will try to fix the base station, then once it has completed the fix, again with the current latest firmware.

1. With the base station unpowered, connect via a micro-B USB cable to your PC.
2. Hold the mode button down and plug in the power lead.
3. You can release the button once it enumerates as a USB mass storage device.
4. The drive will be called “CRP_DISABLED” and contain one file “firmware.bin”, delete that file.
5. Copy over onto the drive the “lighthouse_tx_htc_2_0-calibration-rescue-244.bin” file.
6. Once the copy is complete, pull out the power lead.
7. Wait a few seconds then plug in the power again. Be sure not to press the mode button while powering it up this time.
8. In a couple of seconds it should rapidly flash green or red. Green means it succeeded.
9. If it is flashing red that means it couldn’t automatically fix it and I’ll need to look at the unit to work out why.
10. Unplug the power again.
11. Repeat steps 1 thru 7 but using the “lighthouse_tx_htc_2_0-244-2016-03-12.bin” firmware file instead of the rescue one.
12. The base should now be working again, confirm by setting its mode to "A" and tracking with it alone (the other base turned off). Once it is confirmed working you can add back the other base.

If you were in the same situation and helped, write it here please. I will not do it, I am 5 year very happy Apple user and have PC with Windows 10 Home (version 1607) only for VR love of things like Tillt Brush, Anyland and Gnomes & Goblins.

thx!
morph3us Dec 22, 2016 @ 5:20am 
If none of the above procedures provide a fix for a non working base station - check the base station for a failed laser, your SteamVR vrserver log file will have a line stating something like "axis 0 appears to have failed".

I have not found a firmware/software fix for a failed laser, the only recourse is to have it repaired or replaced.
info Jan 5, 2017 @ 12:35pm 
I had to send it to HTC but they repaired it incredibly quickly. They recomended me now: do not use any firmware update.
A_RaNdOmScRaPBOT Jan 12, 2018 @ 2:01pm 
Originally posted by info:
Vive support offered me next solution for my HTC Vive (after yesterdays /13.12. 2016 unfortunate firmware update) but I am afraid that it will not work because Base Stations do not light, have black face nad in SteamVR window are grey and only controllers and googles are green.

But if you are really experienced maybe it will help:

The fix has worked successfully for several users, so we shipped the required files in the latest beta.

You can find the files under your SteamVR install directory.

The easiest way to get there is to right click on SteamVR in Steam, select Properties, click on the Local Files tab and Browse Local Files...

Once there the firmware files live in:

tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0

You will need two files:

* lighthouse_tx_htc_2_0-calibration-rescue-244.bin
* lighthouse_tx_htc_2_0-244-2016-03-12.bin



The procedure is much like upgrading manually, but you do it twice, once with the fix-up firmware which will try to fix the base station, then once it has completed the fix, again with the current latest firmware.

1. With the base station unpowered, connect via a micro-B USB cable to your PC.
2. Hold the mode button down and plug in the power lead.
3. You can release the button once it enumerates as a USB mass storage device.
4. The drive will be called “CRP_DISABLED” and contain one file “firmware.bin”, delete that file.
5. Copy over onto the drive the “lighthouse_tx_htc_2_0-calibration-rescue-244.bin” file.
6. Once the copy is complete, pull out the power lead.
7. Wait a few seconds then plug in the power again. Be sure not to press the mode button while powering it up this time.
8. In a couple of seconds it should rapidly flash green or red. Green means it succeeded.
9. If it is flashing red that means it couldn’t automatically fix it and I’ll need to look at the unit to work out why.
10. Unplug the power again.
11. Repeat steps 1 thru 7 but using the “lighthouse_tx_htc_2_0-244-2016-03-12.bin” firmware file instead of the rescue one.
12. The base should now be working again, confirm by setting its mode to "A" and tracking with it alone (the other base turned off). Once it is confirmed working you can add back the other base.

If you were in the same situation and helped, write it here please. I will not do it, I am 5 year very happy Apple user and have PC with Windows 10 Home (version 1607) only for VR love of things like Tillt Brush, Anyland and Gnomes & Goblins.

this worked like charm thx dude i just copied the firmware file from the little box itself on my pc just incase but this worked thx
matthias.buehlmann Jun 12, 2018 @ 11:14pm 
This worked for me in June 2018
Eire22 Jul 31, 2018 @ 6:35am 
Thanks a lot, it worked for me today. You saved my day off.
Cliff Aug 24, 2018 @ 6:42pm 
You are a legend thanks a lot, it worked for me.:steamhappy:
Sir_Positive Aug 26, 2018 @ 4:31pm 
Sorry for bumping an old thread but, FIX THIS HTC. I freaked out when I updated it then one of my base stations were not turning on, Do they test their software before releasing an update?
princesskyka Sep 2, 2018 @ 3:18am 
THANK YOU - I cannot believe that this firmware is STILL knocking out base stations!! Why?
qbek Nov 13, 2018 @ 3:02am 
Thank you bro! You saved my life! Seriously, heart attack was close... :steamhappy:
Chryselephantine Dec 6, 2018 @ 5:26am 
THANK YOU!!! It's Dec 2018 and this still happens
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