STORE COMMUNITY ABOUT SUPPORT
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They deal with their supporters by working day and night to get the servers up as soon as possible. They aren't doing this on purpose. They had a lot more traffic for their game than they expected, a ♥♥♥♥♥♥♥ more. You just have to patiently wait it out.
It cost 25,19 because of STEAM halloween sale.. Just sad for you that you didn't bought it on steam.
and yeah.. you bought an EARLY ACCESS game.. so.. you should know that the servers could go down.
Next time do some research as to what Early Access is!
don't buy early access games.
As you should of read before any purchase you will know that there's no refunds for early access games.
And if they deny you, threaten them with the BBB / FTC.