Memoria

Memoria

View Stats:
Memoria > General Discussions > Topic Details
 This topic has been pinned, so it's probably important
Segoaban_Daedalic  [developer] Mar 21, 2016 @ 5:27am
If you have technical issues with the game!
Please note that we can only offer limited technical support and assistance on the forum here.

My computer has problems with your games. Help me!

For technical support refer to our support site which is kept up-to-date with the latest or recent known issues, solutions and workarounds.

http://www.daedalicsupport.com/en/

Many known issues have a workaround or have been solved already, so please use either this forum or our official forum ( forum.daedalic.de ) as a source of information.

Also, there are many experienced players that have played our games and can help out with certain issues.

Is there anything I can do to speed up the support process here?

Well, yes, there are things that are invaluable to know:

Your operating system.
A brief description of the issue.
Where you purchased the game.

If you want to contact us directly, use the support form on our website:

http://www.daedalicsupport.com/en/support-formular/ )

Some files which we usually need at some point in the support process:

A dxdiag file (Windows)
To generate this, please press the Windows + R key simultaneously, then enter "dxdiag" and click on "Save all information" in the following window.

A system profiler log (Macintosh)
To generate this, you need to launch System Profiler. Go to "Apple" --> "About this Mac" --> "More Info", then "File" and "Save".

The messages.log
You can find the messages.log in the following directories:
Windows – C:\Users\USERNAME\AppData\Local\Daedalic Entertainment\*game name*\Savegames

Mac - /Users/USERNAME/Library/Logs/

Linux - /home/*user*/.local/share/Daedalic Entertainment/*game name*/Savegames

A savegame containing a bug can be very helpful, too

Thank you so much for your on-going support!

Take care,

Your Daedalic Entertainment Community Team
Memoria > General Discussions > Topic Details