Wasteland 2

Wasteland 2

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Wasteland 2 > General Discussions > Topic Details
Brother None 哎呀  [developer] Dec 15, 2013 @ 12:35pm
How to report a bug

Hey Everyone,

Beta feedback and bug reports are welcome on our forums, but do be aware CenterCode is a much better place to report bugs and give feedback, as they get fed right into our system in a tagged manner with all the information we could need. You're not obligated to use it but it's more useful for us.

If you need access as an Early Access backer or if you simply did not receive your sign-up mail, use this form[www.inxile-entertainment.com] to request access and register an account.
Note: if you already got an account invite earlier but forgot your username, please go here[inxile.centercode.com].

What is key in bug reports?

Here's what's most important for useful bug reports:

  • Reproducibility: The more reproducible a bug is the more likely it is we can do something about it. Bugs you only ran into once are still useful to know about but if you can reproduce it and tell us the steps to reproduce it, that's great.

  • Files: Provide saves if available especially if it's at a spot major bugs always happens. Provide crash logs, dxdiag, output_log and the like on crashes. Screenshots are useful for pointing to specific problems in maps (like the walls not blocking shots in Highpool)

  • Saves are in documents\My Games\Wasteland 2\Save Games

  • output_log.txt is in the Steam install folder; Wasteland 2\Build\WL2_Data folder (it is an output log of all errors)

  • Generate dxdiag from Windows\System32 or by going to Run -> dxdiag. Save all info and send us the resulting file.

  • The game will generate a crash log and offer it to you if the game crashes to desktop. Please send these to us always.

  • You can take screenshots in Steam with F12

For Mac users:
  • The main files we can use from you are save files, system info and the Player.log

    Saves can be found at Macintosh HD -> Users -> USERNAME -> Library -> wasteland 2 -> Save Games
    Player.log can be found at Macintosh HD -> Users -> USERNAME -> Library -> Logs -> Unity -> Player.log
    System Info can be generated by going to the apple Icon in the Upper Left -> About This Mac -> More Info -> File Menu, save file as a textfile

For Linux users:
  • The main files we can use from you are save files and the player.log (.config is a hidden folder)

    Save Games can be found in /home/.config/Wasteland2

    Player.log can be found in /home/.config/Unity3D/inXile/Wasteland2/player.log

How do I change the game's settings outside the game?

Changing or resetting the game's settings (especially useful in case something went wrong with resolution settings) can be done by editing PlayerPrefs keys which can be found in the following places:

On Windows, PlayerPrefs are stored in the registry under HKCU\Software\inXile\Wasteland 2 key.

On Mac OS X PlayerPrefs are stored in ~/Library/Preferences folder, in a file named unity.inXile.Wasteland 2.plist.

On Linux, PlayerPrefs can be found in ~/.config/unity3d/inXile/Wasteland 2.

Editing user settings from PlayerPrefs occurs at the user's risk.
Last edited by Brother None 哎呀; Jun 9, 2014 @ 12:47pm
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Showing 1-15 of 149 comments
brentten26 Dec 17, 2013 @ 9:02pm 
If you don't know by the way for anyone who may or may not know use ( prt sc sysrq ) it's above the backspace on most keyboards at least the ones I used if the the screenshot or video is not working. Then use photoshop paint.net word can also work to fix it up to send it to them.
Last edited by brentten26; Dec 17, 2013 @ 9:03pm
Phoenix Dec 18, 2013 @ 2:20pm 
I am crashign a hell lot... I would probably flood you with the reports :D It just feels radnom. Soemtiems it is opening inventory, sometiems it is transition, sometimes it is in the fight or just plain walking aroudn the area... I like the game so far if you overlook the huge amount of crashes :D

EDIT: Ok, Radiostation wasn't crashing, Ranger's Citadel also wasn't crashign, Ag center after you pick Highpool also 0 crashes, Wreckers Stronghold 0 crashes. Highpool as the mission choice random crashes and graphical glitches. Rail Nail is unplayable however. It loads fine, then after a few movements or transition into a building, graphical glitches start and then it crashes... I have a ton of reports stored and I will send them ASAP i.e. whenever I will get info from the site that was pointed out in by the thread creator.
Last edited by Phoenix; Dec 19, 2013 @ 12:59am
WolfBoy34102 Dec 19, 2013 @ 8:33am 
Ag center it seems when ever I try to leave the main building (hoping to find more ammo because I am out :( ) it crashes. Tried a couple of times restarting and loading earlier but it does the same thing. Every other scene load works perfect just trying to leave is crashing.
Infected Ronin Dec 20, 2013 @ 6:37pm 
https://inxile.centercode.com/login.html It is the true one ? 4 days and i dont get feedback from my suggestions ...
Revolucas Dec 20, 2013 @ 6:40pm 
Originally posted by Brother None:
Don't expect us to respond to individual bug reports. They go out of CenterCode into our internal bugtracking system, where they are sorted for duplicates, type and processed. There's no feedback system that's automated from our bugtracking system to CenterCode, and we do not have the manpower to manually go through 5000 bugs to respond to them.

Just because they cannot respond doesn't mean they aren't listening.
Last edited by Revolucas; Dec 20, 2013 @ 6:42pm
Infected Ronin Dec 20, 2013 @ 6:44pm 
my suggestions keep the status "new" since the beggining ... ... ^_^"
Revolucas Dec 20, 2013 @ 6:47pm 
The automated system might not flag processed feedback or quite possibly it's backed up with crap tons of reports.
Jivebot Dec 28, 2013 @ 12:25pm 
I'm getting pretty frustrated. I've looked forward to this so much, but now the game just crashes, and crashes, and crashes. And when I think it's done, it goes ahead and crashes. I can't even get off the first zone with General Vargas. Every time I try to zone out...yeah. You guessed it. Crash. And it's not even giving me any kind of error message so I have no clue why it keeps crashing.
Tets Dec 28, 2013 @ 3:17pm 
do you play on a 32bit operating system with 3-4GB Ram? than you might want to check this: http://wasteland.inxile-entertainment.com/forum/viewtopic.php?f=34&t=5775
Last edited by Tets; Dec 28, 2013 @ 3:28pm
Brentos Jan 9, 2014 @ 10:18pm 
so how do you report if the report window is bugged?
So here comes a bug. It is in the laboratory just after you find Rose, at the left of the locked doors (the one witch rose as the codes), theres a couple of beds. And eventually one of my characters got stucked into theses beds. I can walk inside the beds but i cannot get out of it.

Anyway, hope you solve it and ty it is a very cool game. I cant wait too see the finnaly version!
StormenDK Jan 23, 2014 @ 8:11am 
The beta site is quite weird I have to say. There seems to be nothing going on, like why can't I see other bug reports? ... So I thought I would use the Contact Us form with some questions. I got that mail back with a server error since the email address was invalid.

So is the site just a black box where we report in? .. with no tracking or responses?
Veles Feb 1, 2014 @ 6:48am 
It would be great if you add a sort of skirmish mode with different maps. re-playability could rise in times)

p.s. sorry in advance if there any text errors
Blackfly Feb 4, 2014 @ 10:40am 
Waiting on my access... not sure what I did but now any combat encounter with junkies crashes the game when combat ends. Was able to have successful encounters a few saves ago, but then I walked into the trailer with the weapons parts in the corner and everything went black. It corrupted 2 of my saves as well, I went back 1 hour to a prev. save and went in that trailer fine, but now junkies are crashing my game!
Brentos Feb 4, 2014 @ 2:02pm 
there are tons of bugs still I am just gonna wait till release to play this game. It is too frustrating the bugs aren't minor bugs. Like for instance At the nomads camp everytime I dug up snake squeezings for the hobo I picked up and had join my party my shovel dissapears no matter who has it or when i do it in the level. Also no .762 ammo drops from any enemy there. I couldnt do the missions like the video game nerd in arcade trailer wants a cdi machine I bought them all genisis neo geo and cdi he wont accept them after he tells you he is looking for one. I searched high and low to make that level progress. Finally I said screw it and decalred war on the one tribe by gettting too close to thier golden spike.. at this point my combat mode makes it so the only way any character can move is if their melee with reach them within the ap point didstance otherwise every single one of your characters is immobililzed. and then every combat senerio after is identical cant move anywhere. So yeah I mean I knew it was a beta but I have never played an actual unplayable game that was in beta before. Kinda dissapointed I gave my 60 dollars early for nothing might have as well have preordered it. I did get some and almost alot of fun out of it minus smaller bugs that were able to get around earlier in the game. I hope we get some kind of bonus for beta testing other then the ones stated on steam. Cuz this beta was highly stressfull and shouldn't be. after having to start 2 times now. among the learning curve ones in the begining, It was pretty rough losing all those hours. If the game released I would expect as much but for a beta patch or hotfix to break the saves or a bug in the game to break the saving feature is an epic fail. And the game should have been tested more before any public release... Just my two cents. I love the game in itself Can't wait for it to release!
Last edited by Brentos; Feb 4, 2014 @ 2:08pm
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Wasteland 2 > General Discussions > Topic Details
Date Posted: Dec 15, 2013 @ 12:35pm
Posts: 149