Train Simulator

Train Simulator

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bluejon Feb 21, 2019 @ 7:08am
black screen
when loading a scenario i get a black screen the blue line at the bottom of the screen is there & it loads ok ! but why the black screen?
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Showing 1-15 of 19 comments
DTG_Daniel Feb 21, 2019 @ 7:40am 
Hi Bluejon,

Are you using a VPN or Steams Offline mode when launching the game as from your description the screenshots which would normally appear couldn't be downloaded.
Paulokomo Feb 21, 2019 @ 9:32am 
Im not using a VPN and Im connected with Steam, and theres a black screen too. The Szenario is loading and its works perfect. But in some wav Im missing the screenshots and advertiisings by DGT.
bluejon Feb 22, 2019 @ 5:06am 
Originally posted by DTG_Daniel:
Hi Bluejon,

Are you using a VPN or Steams Offline mode when launching the game as from your description the screenshots which would normally appear couldn't be downloaded.
bluejon Feb 22, 2019 @ 5:11am 
no im not using a VPN or off line mode it first appeared after a update??
DTG_Daniel Feb 22, 2019 @ 6:01am 
If you're using any form of firewall or Antivirus please try disabling them temporarily. After doing so open the game and visit Settings>Tools and select to clear your cached data. Hopefully, this allows the images to be downloaded.
bluejon Feb 22, 2019 @ 7:10am 
thank you Daniel Will do
Paulokomo Feb 22, 2019 @ 7:14am 
Hopes down ! Didnt solve the issue at all. Done it three times. Is not a big problem, but it would be nice if it would work again. Thanks for responding.
bluejon Feb 22, 2019 @ 7:32am 
Hi Daniel







have done what you Suggested to no avail ? As someone also said, its not a great problem,But, it would be nice to have it working as it should,( it seems im not the only one with this problem!!!



/
Fairrosamund Feb 24, 2019 @ 7:56am 
I am also experiencing the same problem as "blujon" reports. However the fault does not deter the downloading of scenarios,so I have to live with it.This fault suddenly appeared just after a DTG download occurred last week....
Paulokomo Feb 26, 2019 @ 11:42am 
WORKS AGAIN !
rwaday Feb 26, 2019 @ 11:57am 
Originally posted by Paulokomo:
WORKS AGAIN !
Please post your solution.
Paulokomo Feb 26, 2019 @ 12:41pm 
Originally posted by rwaday:
Originally posted by Paulokomo:
WORKS AGAIN !
Please post your solution.
Didnt change anything. Just run TS, selected a szenario and whilst loading all these images appeared as normal. Don t know what happened, sorry .
Last edited by Paulokomo; Feb 26, 2019 @ 12:41pm
DTG_Daniel Feb 27, 2019 @ 2:50am 
Hi Guys,

The source of the issue was found to be a specific server being blocked in certain regions so we have now updated this in order to stop it from occurring in the future.

If you were having this issue could you please let us know what region you reside in for reference.

If you are still facing this issue, if you could let us know what region you reside in this would be a great help.
Last edited by DTG_Daniel; Feb 27, 2019 @ 2:54am
Paulokomo Feb 27, 2019 @ 3:42am 
Lower - Austria,( Niederösterreich)
Last edited by Paulokomo; Feb 27, 2019 @ 3:43am
bluejon Feb 27, 2019 @ 7:19am 
H i Daniel..... Problem solved Thanks... ( what do you mean by REGION??)
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Date Posted: Feb 21, 2019 @ 7:08am
Posts: 19