NEVER PLAY ON STEAM DECK

[Generalpluto]

I was banned for using "unapproved software" by using the steam deck, 800 down the drain, I've already reached out to steam support to have this title removed from deck verified.

[Banaminati]

yeah its not down the drain just contact gajin

[Empees0]

Bullcrap, you didn't get banned for playing on the steam deck. You did something else or someone got access to your account and used cheats on it.

[Gold Merchant Lev]

Haven’t really touched the stream deck in like a year or so but it worked fine for me last time I tried

[HottestKnees]

Literally play from time to time on steam deck and I haven't gotten banned. Sounds like a skill issue

[SIX]

They added the new anti cheat couple weeks ago that might be why.

[magazine2]

Hi! War Thunder on Steamdeck should be compatible like it says on our store page and playing it shouldn't get you banned.

[Generalpluto]

Originally posted by magazine2:

Hi! War Thunder on Steamdeck should be compatible like it says on our store page and playing it shouldn't get you banned.

Well I was banned, I flew home to visit family on a newly purchased steam deck, I requested actual evidence from your CS team on this and have already reached out to steam to send my device to them to perform a full sweep/ setup a connection for them to remote into my systems. Your CS team sent a boilerplate non personalized response showing they didn't even check this. If this can't be resolved I plan on taking this to small claims as I know I didn't cheat. From December 21st to Jan 4th I was with family using the Steam Deck with no access to my desktop even. Why the hell would I cheat when I've put over 1000 hrs into the title and over $800, I pay for my leg up through your premium vehicles as a "whale" and this is how I'm treated? Not even looking into my case? I've already filed a report with my states CPB and the national CPB on this as this is way too much money and time put into a game just to get banned over some glitch in your end. Once steam procures logs from my devices I'll send that over aswell as further proof. If there's other proof or you want to remote into my devices go right ahead and shoot me a message to set this up.

I really don't know what else I can even provide? If you track played with/ squads you can see I almost exclusively play in a group with the same people. short of them providing character statements I don't really know what else you want from me.

If this proof isn't enough for you I'll see Gaijin Entertainment in small claims

[Canadian Guitar]

Originally posted by Generalpluto:

Originally posted by magazine2:

Hi! War Thunder on Steamdeck should be compatible like it says on our store page and playing it shouldn't get you banned.

Well I was banned, I flew home to visit family on a newly purchased steam deck, I requested actual evidence from your CS team on this and have already reached out to steam to send my device to them to perform a full sweep/ setup a connection for them to remote into my systems. Your CS team sent a boilerplate non personalized response showing they didn't even check this. If this can't be resolved I plan on taking this to small claims as I know I didn't cheat. From December 21st to Jan 4th I was with family using the Steam Deck with no access to my desktop even. Why the hell would I cheat when I've put over 1000 hrs into the title and over $800, I pay for my leg up through your premium vehicles as a "whale" and this is how I'm treated? Not even looking into my case? I've already filed a report with my states CPB and the national CPB on this as this is way too much money and time put into a game just to get banned over some glitch in your end. Once steam procures logs from my devices I'll send that over aswell as further proof. If there's other proof or you want to remote into my devices go right ahead and shoot me a message to set this up.

I really don't know what else I can even provide? If you track played with/ squads you can see I almost exclusively play in a group with the same people. short of them providing character statements I don't really know what else you want from me.

If this proof isn't enough for you I'll see Gaijin Entertainment in small claims

Threatening legal action is just going to get you stone walled by support and directed instead to deal with legal departments

[Generalpluto]

Originally posted by Canadian Guitar:

Originally posted by Generalpluto:

Well I was banned, I flew home to visit family on a newly purchased steam deck, I requested actual evidence from your CS team on this and have already reached out to steam to send my device to them to perform a full sweep/ setup a connection for them to remote into my systems. Your CS team sent a boilerplate non personalized response showing they didn't even check this. If this can't be resolved I plan on taking this to small claims as I know I didn't cheat. From December 21st to Jan 4th I was with family using the Steam Deck with no access to my desktop even. Why the hell would I cheat when I've put over 1000 hrs into the title and over $800, I pay for my leg up through your premium vehicles as a "whale" and this is how I'm treated? Not even looking into my case? I've already filed a report with my states CPB and the national CPB on this as this is way too much money and time put into a game just to get banned over some glitch in your end. Once steam procures logs from my devices I'll send that over aswell as further proof. If there's other proof or you want to remote into my devices go right ahead and shoot me a message to set this up.

I really don't know what else I can even provide? If you track played with/ squads you can see I almost exclusively play in a group with the same people. short of them providing character statements I don't really know what else you want from me.

If this proof isn't enough for you I'll see Gaijin Entertainment in small claims

Threatening legal action is just going to get you stone walled by support and directed instead to deal with legal departments

I've already been stonewalled by their support team with a boilerplate non personalized copy paste response.I have an easily provable case to win back the cost + expenses. They already provided proof of their reasoning so I just have to prove that I didn't cheat instead of their "at discretion" reasoning. It's not my ideal route, I'd rather them actually take a look into this and rectify this issue without taking this to the legal side but I'm fully prepared to if necessary.

[ErickaUnlimited]

As magazine2 has said, playing on Steam Deck isn't going to issue a ban. If you're unable to access your account, the only ones that can assist you are members of Gaijin's support. If you've already done that, then whatever they told you is the course of action and/or the result.

Nobody here can solve your issue.