Dust: An Elysian Tail

Dust: An Elysian Tail

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Noogy  [개발자] 2013년 5월 23일 오후 10시 50분
Dust:AET Support Thread
Hi all, I've taken every precaution to make Dust:AET as solid an experience as possible, but I thought it'd be best to have one central thread for any potential issues.

If you run into any technical problems please post them here, along with a few basic specs if possible (CPU/GPU/OS). I will do my absolute best to ensure you have a smooth experience. You can also contact me at noogy@noogy.com for specific issues. I'm also active on Twitter as NoogyTweet. Please note that I'm very backed up with email, so it's taking me time to respond to every issue. Thanks!

Current Top Issues:

One of the most common issues that keeps popping up is related to audio/video files that would normally be handled by Windows Media Player. Please note that WMP is required to run Dust:AET, and if you seem to be experiencing crashes with the World Map or cutscenes, this is likely the cause. Ensure that WMP is installed and is in control of your .wma/.wmv files. It is possible that unsupported third-party codecs could also be causing issues.

Finally, there was a recent update to Windows 7 which broke video playback in a number of games, and sadly Dust:AET was affected. Thankfully there seems to be an easy fix. If you notice that cutscenes (such as the splash screen, cinematics, etc) seem to have their upper half cut off, then you can simply uninstall the Win7 update named KB2803821. Microsoft seems to know that this is an issue and will hopefully fix it in the future, but at least you can do something about it now.
Noogy님이 마지막으로 수정; 2014년 1월 25일 오후 8시 28분
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Killsjoyz 2013년 5월 24일 오전 10시 03분 
just bought the game and it wont launch. any reason on my end for this?
Angry Canadian Gamer 2013년 5월 24일 오전 10시 04분 
The Steam overlay does not show when playing Dust.
Skid 2013년 5월 24일 오전 10시 28분 
My game crashes the second it loads, I suppect it's a result of the game trying and failing to load at my desktop resolution. So can you tell me where your config file is or the launch parameters to force a different resolution please, I can't find the config file, it might be it's crashing before it's created.
Kingdom 2013년 5월 24일 오전 10시 58분 
Seconded with Skid and Killsjoyz. Game is crashing before it even fully loads. Suspected due to resolution. I tried forcing it into 640x480 and it launched but then crashed when I opened up the options menu.
Skid 2013년 5월 24일 오전 11시 05분 
I should of stated because it's relevent, my desktop resolution is 5040x1050 (3x1680x1050).
Kingdom 2013년 5월 24일 오전 11시 07분 
6069x1080 here, 1920x1080 times 3.
SquidTheSid 2013년 5월 24일 오전 11시 57분 
Angry Canadian Gamer님이 먼저 게시:
The Steam overlay does not show when playing Dust.

Seini 2013년 5월 24일 오후 12시 15분 
Although not a bug perhaps, but the game uses 100% of my CPU all the time..;which seems a lot. It made my pc overheat and had to um...dust the vent of my cpu off.
Noogy  [개발자] 2013년 5월 24일 오후 12시 35분 
Hi all, I'm keeping track of all these issues and will try to resolve everything as fast as possible. Thanks for the feedback!
Kingdom 2013년 5월 24일 오후 12시 38분 
Is there an external way to make the game run in windowed?
Etach 2013년 5월 24일 오후 12시 39분 
settings menu really lags a log can't change the resolution at all, and in game performance is really low
Noogy  [개발자] 2013년 5월 24일 오후 12시 45분 
@Kingdom, not yet, I'm looking into a way to do this. At worst I may just share a safe setting file already set to windowed/720p.
SilverSup 2013년 5월 24일 오후 1시 32분 
I keep getting a very high CPU usage for some reason on my i7 3770k. Not sure what's causing it as I've turned off pretty much every setting and tried to force vsync via the nvidia controle panel. The CPU is heating up nicely... GPU usage seems to be really low also. (GTX 660Ti)
This is all on Windows 7.
Etach 2013년 5월 24일 오후 1시 36분 
the CPU usage would explain why the graphics settings menu starts to lag
Noogy  [개발자] 2013년 5월 24일 오후 1시 40분 
@SilverSup, I have heard this pop up elsewhere, rest assured I'll look into it. Are you running at 60hz?
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